***Is your business coming to a screaming halt?

The workplace is under pressure these days. Many companies are feeling extra stress as the economic downturn continues. This extra stress can lead to conflict in the workplace, but it doesn’t have to. Often thought of as negative, conflict can lead to constructive change. Understanding what I like to call “Chair 2” (the other guy) is key. Before jumping to any conclusions as tension rises, ask yourself the following questions—

• What are their needs in this situation? Do they need more information or resources to be successful? Or, is it an emotional need for a feeling of safety, or more control or…?
• Is their work and style different than mine? Are they more reactive or proactive? Do they enjoy risk or tranquility? Are they performing a function outside of the job requirements or their expertise?
• What are their expectations and perceptions of this situation? What do they expect to happen? What do they want to happen?  What are some other ways may they perceive what is happening? Can I do anything to make them feel respected and valued?
• What are some possible outcomes they want by starting this conflict? What would be the best resolution for them? Do they view the situation as win-win or a lose-lose? Are they assuming the role of victim or a “have-not?”
• Are other conflicts could be affecting this one? It may be conflicts of time, scheduling, money, resources, company policies even personalities or different personal values.
• Is this a power struggle? Most of us have experienced situations where associates have wielded their power in inappropriate ways. Is this situation a power struggle for territory, resources, attention… Power struggles often cause intentional or unintentional aggressive or passive-aggressive (sabotage) behavior.

As with so many things, it is in how we perceive what is happening that determines the outcome. The more information and “views” we can acknowledge, the better the resolution will be for all.  rnAs you identify what caused the conflict, it is easier to choose the best strategy to move towards resolution.