When the company acquires a technological product or service, be it hardware or software, it seeks to improve its infrastructure, its business and customer service. Bearing in mind that these are essential aspects in companies, it must be borne in mind that implementations always require assistance from personnel who are responsible for the operation and stabilization of the same.

The technical service is not simply a repair or maintenance assistance: it is the image of the company; and the technician is a fundamental part of that image, since it is he who guarantees that the provision of the service is given in the best conditions. Therefore, the technicians who perform this service must have full knowledge of the importance of their work.

Therefore, it is necessary to understand the strategic importance of the implementation of an IT company, since this structure will not only allow the company to maintain its operation, it will also guarantee that business growth is carried out strategically, balancing the risks of IT and the needs of the company.

If you’re a resident of London, you will obviously know that there are plenty of companies that are providing with IT support but only a few are adding the value especially when it comes to providing security to your servers. Let’s discuss in the following why would you need an IT support for your London business.


IT Support is a structure that unites IT processes and resources, information with the strategies and objectives of the company. The IT Company integrates and institutionalizes the best practices of planning and organization, acquisition and implementation, delivery of services and support. In addition, it monitors IT performance to ensure that company information and related technologies support the stated objectives.


1. - Identify the needs

• Understand the environment in which the IT support implementation process will be developed and establish an adequate project.
• Understand business objectives and how to translate them to IT objectives. 

• Understand the potential risks and how they can affect IT objectives.
• Define the scope of the project and what processes should be implemented or improved. 

2. - Analysis of the solution

In this phase you should set the current maturity status of the selected IT processes and the state of maturity in which you want them to be after implementing the solution. The analysis of the distance between the current situation and the ideal becomes opportunities for improvement.

3. - Planning the solution

In this phase, feasible improvement initiatives are identified and transferred to justified projects. After approval, these projects must be integrated into the improvement strategy with a detailed plan to achieve a solution.

4. - Implement the solution

As the projects progress, the results should be monitored and should be used to make decisions about each of the processes that have been implemented.

Research into IT management practices in hundreds of companies around the world has revealed that most organizations are not optimizing their IT investment. The differentiating factor between those who achieve results and those who do not, is precisely the participation of management in key IT decisions, as they provide real value to the investment and contribute to achieving business objectives.

Author's Bio: 

Md Rasel is a professional blogger.