Live chatting and Monitoring

The solution is a fully featured live chat operator console designed for the iphone.

The solution allows the user to login from their iphone and view their website traffic in real time, answer chat requests, join others chats , coach a operator in a supervisory mode, co-browse the visitor details( on map) and much more.
Business Challenge:

The solution takes real-time chat and website monitoring capabilities to new levels, providing the website with a mouth.

The challenge was to allow business owners to answer live chat requests originating from their website, know the “who, what, where” of each visitor on their website, proactively send popup invites and even supervise live chats privately in real time, all from their iphone.

The challenge was to help online retailers gain a tremendous advantage, an extra edge in converting sales from their visitors by allowing for the instant gratification these customers desire to get their information quickly and more efficiently.

Benefits:

Great for people on the go sales reps, business owners, realtors, or just to be plain nosey.

Secure chat with visitors to provide support, answer questions.

Proactively invite and engage with website visitors.

Secure chats.

Software Solution:

Chat with multiple visitors at the same time.

Transferring of chats session from one queue/department to another.

Instant messaging between operators.

Viewing each page that visitors are currently browsing in real-time.

Viewing all the active chats occurring in the current time line.

On-the-Fly language translation.

Viewing live visitors as they browse the website. Get valuable information such as page being viewed, IP address/hostname, previous visits, previous number of chats, geo location.

Trigger notification when certain event occur- arrival of new visitor, operator status change, new message.

View of all previous session with a particular visitor along with time stamp details.

Ability to set operator status to away, back in 5 and out for lunch.

Fully customizable setting to activate/deactivate sound, browse co-view, remembering previous login details, auto start.

Apple launched iPhone 4 in late June while already enjoying the success with iPad. Apple is expected to ship 12 million units by end of the year and has planned to sell 28 million iPads in 2011. The most remarkable aspect of the iPad’s success is the fact that a market for tablets among mainstream consumers simply didn’t exist just a few months ago. Approximately 80 new tablets are expected to be launched in the next six months. Among those expected to produce Android tablets are Archos, Acer, Cisco, Dell, LG, Motorola and Samsung; other likely entrants include Hewlett-Packard (for webOS), RIM (for BlackBerry OS) and Nokia (for MeeGo). We expect to see a few successful launches in the space over the next several months, particularly among tablets priced at $300 or less.