Look for Expert Customer Service at your Colocation Data Center

One of a company’s worst nightmares can be experiencing a server malfunction at their data center at a late hour. If your colocation center doesn’t offer true around the clock expert customer service, you could be out of luck until a technician can reach the data center, or even until normal business operating hours.

Having Experts on Hand is Essential

You need to know that the staff at the facility has the technical background and know-how to keep your mission-critical equipment up and available. You should be assured that they can manage any server issue that comes up, so you can stay focused on your business. Ideally, your colocation center will offer customer care assistance that includes everything from server planning to migration, and from maintenance to optimal performance. Moreover, you need this expertise to be available when you need it, as soon as you need it.

Don’t Settle for Less tha
True 24/7/365 Service

Many colocation centers will tell you that they offer customer service twenty-four hours a day, seven days a week all year round.It is best to know if they mean true staffing or on-call staffing. There may not seem to be much of a difference…until your server goes down at an unusual time.If youhave to wait for an on-call technician to arrive at the facility and troubleshoot the issue, you could lose valuable business during the time your servers are down. True around the clock customer service means the data center providestechnicians who are available at the facility at any time of day. This is what you should be looking for in your colocation facility.

Customer Experience Speaks Volumes

A good thing to take a look at when considering colocation partners is what their current customers have to say about the services provided. Aside from general day-to-day operation information,you should pay particular attention to a customer who has had an emergency or a disaster to deal with. An important part of your research includesfinding out how a colocation center’s staff assisted a customer dealing with workplace recovery or a downed server. Wonderful day-to-day service is a great thing to have, but how a facility truly handles a disaster will show you if they really would make a solid partner.

A colocation facility that is staffed with technicians, engineers, electricians and experts who provide solid, reliable service 24/7/365 is exactly what your business needs. You want to partner with a center that has their eyes on your company’s future growth and will do whatever is necessary to see it happen.