Order management is an important part of your Ecommerce business. Properly covered, it will withstand a great deal of adverse conditions. While its management can be costly to lose in many ways.

Think of cases where an error occurred in any of the fulfillment events and led to disaster. Eg. any payment error, missing order, incomplete order, or shipping issues. These problems will leave a negative impact on the quality of the customer.

With each survey, 65% of customers do not trust the product and despite one negative experience.

Therefore, to prevent this from happening, you need to have an effective eCommerce order management system in place. Once everything is ready you can end up returning customers regularly.

To save you from a bad online customer experience, in this post, you learn all the features of a good order management system.

What is order management?

Order management refers to keeping track of incoming orders and managing their fulfillment processes in the sales business. In short, order management is about order placement and performance.

This process is not limited to sending an order successfully. Instead, it incorporates each category from the place of receiving the order, performing the delivery process, to post-sales actions. Post-sales actions include return management, customer reviews, and customer support as well.

The following figure shows the flow of order processing in the combined data.

As you can see above, there are basically three stages of a standard order management process.

1: Receiving an order

Payment process
Place orders first
Manage multiple channel orders

2: Order completion

Order selection process
Packing process
Shipping process

3: Managing post-sales actions

Follow customers
Refunds and administrative refunds
Feedback and management
Therefore, let us dig into each point in detail in order to explore the areas for improvement of your order management.

Receiving an order

The first step is to succeed for the seller. Success in that way - someone comes to your store and chooses to buy from you.

Yes, for small beginnings, tracking incoming orders can seem a lot easier in comparison. But for large businesses, it is difficult to follow orders from various sales channels.

Therefore, you need to consider the following in terms of multiple orders.

Payment process
The payment process is an important level when you receive payment online. Failure to receive payment damages your sales and loses any potential customer.

Note, hard-working payment systems with unnecessary features are one of the main reasons for failure to pay. Therefore, it is important to choose a payment processor that is completely reliable and easy to use.

Place orders first
There are some cases where the customer needs an urgent delivery.

For example:
If the customer chooses a faster delivery then they should give a signal to the warehouse team to prioritize.

You can get out of the box and create action "wow" for other customers.

What you can do:

Add bonus gifts for orders in excess of a certain amount.
Offer pages discount on their next purchase.
Include transfer discounts for other products.
A gentle thank you note that makes you stand out from the crowd.
Manage multiple channel orders
You can increase your sales by listing your products on multiple sales channels.

To manage multichannel sales orders, it is best to choose a solution that helps you manage all channels on one platform. There is much software available online for this purpose. Its effective order management system saves the attention of complaints.

So, solutions like these software tools help you to raise money in the end. So buying such a tool is worth investing in - because it saves you from losing regular sales due to poor order management.

Author's Bio: 

We are experienced professional, owning a multichannel eCommerce business. Moreover, I have experience of over 9 years in writing for the eCommerce and web development industry. Contact us here to get my stated services.