My Personal Dell Horror Story Update at Computer Repair Fort Lauderdale

The End…?
I had nothing against Dell before this incident but even if I was a die-hard hater of the company, I could not have come up with this if you’d asked me to describe what the worse experience a customer could face with this company would be like. It was unbelievable. And like all crappy things in life, it was far from over.
They asked me to send it back because they could not believe that this was really happening and wanted to verify it for themselves. They didn’t say this but I could hear from the tone of their voice that they thought I either did not know how to use these things or was messing around with them.
I agreed (what was I to do with a giant paperweight anyway?), as long as I wouldn’t have to pay any shipping or taxes. Lo, both of those things disappeared! The benevolent company, in all its kindness, would take care of those things for me now.

Sent it back and didn’t hear from them for weeks, which is something I was used to by now. I didn’t even bother contacting them. I’d resigned myself to whatever they wanted to treat me like. But they called eventually and offered to send another U3011, personally tested by them in a different facility. Apparently, they trusted the quality assurance at their factories as much as I did.
And they could send it without my having to pay tax or shipping. Wow, what an excellent company!
That leads me to today. The courier guy rang the bell and I peered out of the window. The package he had beside him seemed awfully small for a 30-inch display. Went down and it indeed was very small. Small enough to fit a notebook.
On their seventh try, after having sent me six damaged, malfunctioning and DoA monitors, having made me talk to at least twenty different Dell and DHL (the shipping company) employees, having had me spend a year trying to get a faulty monitor replaced, they sent me a notebook by mistake!
Wow. Just…wow.
Words fail to convey what I feel about this company. Is there no low too low for them? For all the money they have sunk into trying to replace this for me, they could have had me fly to Hong Kong (or wherever these things are made) and personally pick a monitor straight off the assembly line. But I doubt even that one would have actually worked.
So here I am, with two faulty 30-inch monitors (including my original one) and a notebook worth $800 (according to the shipping label) in my house, after having spent a year trying to get a monitor replaced, and I am still not sure when this will end. Dell FTW.
tl;drr
Dell sent me six replacements for a defective 30-inch monitor over the course of a year, each defective in one way or the other. One even DoA. They lied to me several times and had me pay shipping once. I made a YouTube video. Ultimately, they sent me a brand new notebook by mistake instead of the seventh replacement monitor. I’m at a loss for what to do next.

Update (08/02/’11)
Got a call from a member of Dell’s Executive Customer Support Team today and it was the same old hemming and hawing about not being able to give me a refund because I was not the original owner and defending the company’s actions so far. Not a single word expressing regret or shame, just the businesslike manner of a person conducting a negotiation. He ended the call with something along the lines of “we’ll see if we can get you a refund but, if we do (and this in no way constitutes a guarantee), you will have to return the defective monitors first”. Yeah, fat chance! It’s the same old crap that I’ve been dealing with for the past year. No change in attitude or action.
For the purposes of full disclosure, I at computer repair Fort Lauderdale will make it clear that I spoke shortly with him and whenever asked to make even the tiniest concession, I rudely cut him off and refused. I think I have earned the right to.