Customer service agent is the person providing necessary solutions to the queries of the clients. They generally do not communicate with the clients face to face, but remain online and provide online assistance. If you are an experienced customer service agent and wish to apply for the job in some company, you need a resume describing your experience and key accomplishments. After gaining sufficient experience, many people think that their selection does not depend on their CV as they possess the necessary experience; however this is completely false. The quality of your CV plays an important role in getting you noticed by the employer. You may even lose the opportunity if your CV is poorly written and presented even after holding necessary experience. When applying for the position of customer service agent, your resume should cover all the skills required for assisting the client and working efficiently in the position. You can refer the free customer service resume templates for drafting your resume for this position. Here are some tips for writing the sample template for customer service jobs.

Customer Service Job Description

Customer service agent is responsible for helping the clients and providing them the necessary assistance. They have to solve different technical issues. These agents are mostly required in IT companies to assist the foreign clients. They are also required in the fields of medical, hospitality, finance, etc. There are increasing career opportunities for fresher as well as experienced candidates in these fields. When you are applying for the customer service position, it is important to know exactly what employer is expecting and what you must include in the CV. You can use the readymade templates to draft your resume for this position.

Customer Service Resume Template

Contact Information

• Name
• Address
• Telephone
• E-Mail ID

Job Objective

[Present your future goal and accomplishments that you wish to achieve working in the position]

Career Summary

[Provide summary of your career. Include the information of your major accomplishments and skills in this section]

Key Skills

[Your job relevant skills should be listed in this section. Make sure to present them in bulleted points]

Educational Details

• Highest Degree, Year of Passing
Name of College/ University, Address
• Next Degree, Year of Passing
Name of College/ University, Address

Work Experiences

Company Name, Address
• Job Duty 1
• Job Duty 2
• Job Duty 3
• ….
• ….

Personal Profile

• Full Name
• Permanent Address
• Date of Birth
• Citizenship
• Marital Status


• Name of the Reference
• Designation in the Company
• Company Name
• Telephone
• E-Mail ID

Customer service position comes with number of responsibilities and the person working in this position should be capable of handling all these responsibilities. When writing your CV, make sure to include the significant details effectively in your CV. You can edit the templates and fill the corresponding details to draft your CV.

You can refer this template for drafting your customer service resume. Using such templates for writing your CV will save lot of time. You can utilize time in improving the quality of your CV.

Author's Bio: 

Sandy Dsouza is a highly professionals who writes interesting content on resume. She shares information on resume writing and resume examples. She is also expert in choosing the best resume format and resume templates like education resume template, free customer service resume templates etc.