Our CEO’s View of the Philippine Outsourcing Industry

Our CEO, Matt Hallaran founded Sidekiiks Outsourcing Solutions with one goal and that is to effectively support the businesses and lives of our clients, allowing them to focus their time on tasks and projects that are the true value creators in their business. Matt knows how important it is for businesses to save on time, operating and training costs that is why our wide range of offshore outsourcing solutions, primarily outbound telesales, virtual assistance, and online marketing management were designed to specifically address the needs of our clients and help them achieve rapid and sustainable cost savings.

The outsourcing industry has been a key player for emerging markets in Asia where most BPO companies are located. Canada on the other hand does not want to be left behind and is now shifting its gears toward this highly marketable-industry. We’ve seen it and the evidence is right there! From small businesses to large scale companies; all of them are seeking for ways to improve their processes and most importantly save on capital investments. Sidekiiks now serves a wide array of industries such as mortgage, real estate, investor relations, mining, healthcare, telecommunications, retail, banking, manufacturing, I.T. and many more.

Being the kind of businessman he is, Matt had this incredible vision of establishing a company that can compete in today’s international marketplace. His effort of building a unique and effective brand has paid off and is now synonymous with our commitment to helping our clients achieve high performance. To fully maximize our growth potential, we have developed our Support Center in the central business district of Manila, Philippines where most North American companies are running their back office operations. Now, the question that we always get from any client is why they should outsource to a Philippine call center? Matt has five things to say about this:

1. Affordability. Clients will be paying at least 30-40% lower than what they will be paying for an in-house business unit. Filipino workers are significantly more affordable than their U.S. counterparts and they can be retained for a minimal hourly charge.

2. Well established operating environment. The economy of the Philippines has had its share of ups and down but came out strong despite the global recession; all because of its growing outsourcing sector and this has attracted more foreign investors. The advanced I.T. infrastructure is also a big factor why Metro Manila is an ideal outsourcing destination. It has everything that a BPO company requires to be up and running.

3. Quality of work. At Sidekiiks, we take pride of having top notch talents working for us. Our employees are comprised of highly-skilled and motivated professionals with more than 5 years of industry experience coupled with an outstanding work ethic. Even their level of English is superb! We believe that these are the major key points for us to be able to effectively support our clients.

4. Availability. The Philippines has a large populace, and substantial population density. It is ideal for Sidekiiks to recruit and maintain quality Filipino workers and with this; we make sure that our clients will have access to a multitude of capable professionals.

5. Filipino culture. For us, this is a very important factor to consider. The country’s affinity to the western culture is a living proof that Filipinos can blend with any foreign company and easily adapt their culture. With this, we believe that our Sidekiiks employees can provide seamless customer satisfaction.

Matt Hallaran has truly given birth to a company that can make a difference. Our unique brand and business strategy build on our expertise in outsourcing to help clients perform at the highest levels so they can create sustainable value for their customers. With our extensive industry expertise and technology capabilities, we identify new markets, increase revenue in existing markets, improve operational performance, and develop solutions to help our clients. Using our vast resources, we will mobilize the right people, skills and technologies to help clients improve their performance.