The healthcare sector is a complicated endeavor, owing to the sensitive nature of its primary goal: Delivering medical treatment. But besides that, the inherently complex nature of the business and the many different factors and stakeholders involves also contribute to the intricacy of the sector. In such a scenario, the use of advanced technology, then, is no longer a choice; it is, instead, a must. Why? Because it has proven time and again that it can successfully deal with such challenges. Now, in the context of healthcare, one of the most promising technologies to have emerged on the scene of late is patient portals. They may seem very basic on the outset, but trust us when we say that patient portal is anything but basic.

They are highly versatile and dynamic tools that enable healthcare organizations to digitize their workflows and allow seamless management of critical clinical as well as administrative functions. And not only that, modern-day patient portals have several other previously-unimagined benefits, such as the ability to build and sustain a better relationship between patients and healthcare professionals. Patient portals, when utilized correctly, have also been known to enhance clinical outcomes. Brilliant, yes? But the key to unlocking all these benefits is ensuring that you have the RIGHT patient portal that suits your requirements and, most importantly, that of your patients. To help you ensure that, we have listed some of the must-have features for any patient portal.

Top features of a patient portal -

1. View patient information: It enables any healthcare institution to ensure that they have all the crucial information about a patient. Primarily, to ensure quick resolution of queries, provision of vital health care tips based on their health stats, and so much more.
2. Appointment scheduling: It can be quite harrowing to get an appointment with a doctor owing to how busy the institution is or some other relevant reasons. With an appointment scheduling functionality in your patient portal, you can ensure that all the patients you tend to or even new ones are easily able to fix an appointment based on their preference of physician or maybe also location. The point is that it helps deliver unparalleled convenience to customers.
3. Safe and secure communication: One of the critical benefits of patient portal solutions is that it allows patients to communicate with their health care providers remotely. But for this feature to be practical, it is imperative to have a communication function that will enable patients to engage with the provider safely.

Now, for a patient portal to function as intended, the accessing system will need some robust technical back-up. We have listed some of the essential requirements in this regard below.

Technical requirements for a patient portal -

1. Operating system: For Windows-based systems, you will need Windows 7 or Windows Vista, an X86 or x64 1.6 GHz or faster processor, 512 MB of RAM, etc. For Macs, you will need MacOS X 10.4.8 or above, an Intel Core Duo 1.83GHz process or one that is faster than that, 128 MB of RAM, etc.
2. Browsers: The list of the most commonly compatible browsers with a large variety of patient portals include Safari 3 or 4, Google Chrome 4, Internet Explorer 8.0 or above, or Firefox 2 or 3.
3. Verification system: Email ids, such as with Gmail or Yahoo mail, or social media accounts, such as on Facebook, are vital. It will help verify users’ identity when they login to the patient portal.

Patient portals may seem like a Herculean task, but when you have got your basics sorted, it can be quite a smooth sailing. And if you need help with caregiver portal development for your organization, you can always engage the services of an expert vendor who can help you build a robust system.

Author's Bio: 

Kaushal Shah manages digital marketing communications for the enterprise technology services provided by Rishabh Software.