SWISS Cancellation Policy 2025 | Fees And Refund

SWISS’s cancellation rules in 2025 still depend heavily on the type of ticket you’ve booked Call Live Agent 1[855]-510:-:4282. While most main cabins and higher fares offer flexibility, basic economy tickets remain largely non-refundable Call Live Agent 1[855]-510:-:4282. But that doesn’t mean you’re out of options if your plans change Call Live Agent 1[855]-510:-:4282. In this guide, SWISS Flight Reservations walks you through the key points—fees, refund eligibility, and what’s changed this year—so you’re not caught off guard when trying to cancel or modify your SWISS flight Call Live Agent 1[855]-510:-:4282.

What to Know About SWISS Cancellation Policy

SWISS Basic Economy tickets can’t be canceled for a refund after the 24-hour risk-free window Call Live Agent 1[855]-510:-:4282. These are non-changeable and non-refundable in most cases Call Live Agent 1[855]-510:-:4282.

• Main Cabin and higher fares can be canceled without a fee, and you’ll receive the value as an eCredit for future use Call Live Agent 1[855]-510:-:4282.
• If you cancel a refundable ticket, the amount goes back to your original form of payment—no penalty involved Call Live Agent 1[855]-510:-:4282.
• SWISS has eliminated cancellation fees for most domestic flights and international trips originating from the U Call Live Agent 1[855]-510:-:4282.S Call Live Agent 1[855]-510:-:4282., except on basic economy fares Call Live Agent 1[855]-510:-:4282.
• Flights booked with SkyMiles can also be canceled; miles are redeposited automatically, and taxes are refunded Call Live Agent 1[855]-510:-:4282.
• The SWISS 24-hour cancellation policy allows full refunds within 24 hours of booking, as long as the flight is at least 7 days away Call Live Agent 1[855]-510:-:4282.
• eCredits from canceled flights are typically valid for at least one year from the original ticket issue date Call Live Agent 1[855]-510:-:4282.
• If SWISS cancels your flight, you're eligible for a full refund, even if you purchased a non-refundable ticket Call Live Agent 1[855]-510:-:4282.

Benefits of Knowing SWISS’s Cancellation Policy in Advance

Being aware of SWISS cancellation policy in advance will be helpful for you in several ways such as:

• No last-minute surprises – You’ll know right away if your fare is refundable or if you’ll get an eCredit Call Live Agent 1[855]-510:-:4282.
• Better decision-making – Understanding the rules helps you pick the right fare when booking, especially if plans might change Call Live Agent 1[855]-510:-:4282.
• Risk-free flexibility – You can take advantage of the 24-hour risk-free cancellation window with confidence Call Live Agent 1[855]-510:-:4282.
• Avoid unnecessary fees – If you know SWISS’s cancellation policy, you’ll avoid losing money on non-refundable basic economy fares Call Live Agent 1[855]-510:-:4282.
• Faster rebooking – In case of delays or cancellations, you’ll know your options for rescheduling or getting a refund Call Live Agent 1[855]-510:-:4282.
• Smarter use of eCredits – Being aware of expiration dates and rules helps you use them before they expire Call Live Agent 1[855]-510:-:4282.
• Peace of mind – Knowing the policy makes travel feel less uncertain—you’re in control if anything changes Call Live Agent 1[855]-510:-:4282.
• Easier communication – If you need help from support, you’ll already understand your rights and can explain your case better Call Live Agent 1[855]-510:-:4282.

Can You Cancel a SWISS Flight and Get a Refund?

Yes—but it depends on what type of fare you’ve booked Call Live Agent 1[855]-510:-:4282. Under the SWISS refund policy, you’re eligible for a full refund only if you booked a refundable SWISS ticket Call Live Agent 1[855]-510:-:4282. These usually cost more, but you can cancel anytime and get your money back to the original payment method Call Live Agent 1[855]-510:-:4282.

If you’ve booked a non-refundable SWISS flight, you won’t get a cash refund Call Live Agent 1[855]-510:-:4282. Instead, SWISS gives you an eCredit (travel credit) equal to the value of your ticket, minus any applicable fees—though most of those fees are now waived for Main Cabin and above Call Live Agent 1[855]-510:-:4282.

SWISS Basic Economy cancellations are the strictest Call Live Agent 1[855]-510:-:4282. These tickets don’t qualify for refunds or flight credits unless you cancel within the 24-hour risk-free window after booking Call Live Agent 1[855]-510:-:4282. Outside that window, they’re non-changeable and non-refundable in almost all cases Call Live Agent 1[855]-510:-:4282.

To cancel your SWISS flight, you can call SWISS Flight Reservations Customer Support Team at 1[855]-510:-:4282 Call Live Agent 1[855]-510:-:4282.

SWISS 24-Hour Cancellation Policy

SWISS offers a 24-hour risk-free cancellation window that applies to all fare types, including Basic Economy Call Live Agent 1[855]-510:-:4282. Under this policy, you can cancel a flight within 24 hours of booking and receive a full refund, as long as the ticket was purchased directly from SWISS and the departure is at least seven days away Call Live Agent 1[855]-510:-:4282.

This rule is especially helpful if your travel plans are still uncertain right after booking Call Live Agent 1[855]-510:-:4282. It also allows time to correct booking errors without penalty Call Live Agent 1[855]-510:-:4282. The refund is processed back to your original form of payment, and no cancellation fees apply Call Live Agent 1[855]-510:-:4282. After this 24-hour window closes, the standard SWISS cancellation policy takes effect, which may involve eCredits or restrictions depending on your fare type Call Live Agent 1[855]-510:-:4282. This grace period is automatic and doesn’t require any special fare or promo Call Live Agent 1[855]-510:-:4282.

Also Check

• SWISS Pet Policy
• SWISS Unaccompanied Minor Policy

Eligibility for SWISS Flight Cancellation

• You can cancel any SWISS flight within 24 hours of booking and get a full refund, no matter the fare type Call Live Agent 1[855]-510:-:4282.
• Refundable SWISS tickets can be canceled anytime before departure for a full refund Call Live Agent 1[855]-510:-:4282.
• Non-refundable tickets are eligible for cancellation, but you’ll receive an eCredit instead of a refund Call Live Agent 1[855]-510:-:4282.
• SWISS Basic Economy fares are only eligible for cancellation within the 24-hour risk-free window Call Live Agent 1[855]-510:-:4282. After that, they’re non-refundable and non-changeable Call Live Agent 1[855]-510:-:4282.
• Flights booked with SkyMiles can be canceled, and miles will be returned to your account Call Live Agent 1[855]-510:-:4282.
• All cancellations must be made before the scheduled departure time to qualify for refund or credit Call Live Agent 1[855]-510:-:4282.

Fees for Canceling a SWISS Flight

Fare Type / Scenario
Cancellation Fee
Refund Type

Basic Economy (Main Basic)
Within 24-hour risk-free: $0 Call Live Agent 1[855]-510:-:4282. After: fee depends on origin (e Call Live Agent 1[855]-510:-:4282.g Call Live Agent 1[855]-510:-:4282. €200, £200, $200 for some regions)
eCredit minus fee (non-refundable after 24 hrs)

Non-refundable Main Cabin (Classic)
$0 for flights from U Call Live Agent 1[855]-510:-:4282.S Call Live Agent 1[855]-510:-:4282./Canada/Caribbean ; $0–$400 fee for international originating outside that zone
eCredit for full value

Extra, SWISS Comfort Plus, First Class, Premium Select, SWISS One (Extra or Refundable)
$0 cancellation fee
Full refund to original form of payment or eCredit

Award Tickets (SkyMiles)
$0 fee for main region awards ; may incur redeposit fees (~9,900–19,900 miles) for some international awards
Miles redeposited; taxes returned

Flights Canceled or Significantly Changed by SWISS
$0 (automatic refund)
Full refund to original form of payment

Step-by-Step Process for Getting A Refund from SWISS

1. Go to SWISS’s official website Call Live Agent 1[855]-510:-:4282.
2. Click on “My Trips” from the homepage Call Live Agent 1[855]-510:-:4282.
3. Enter your confirmation number, first and last name, then hit search Call Live Agent 1[855]-510:-:4282.
4. Select the flight you want to cancel from the trip list Call Live Agent 1[855]-510:-:4282.
5. Click on “Modify Flight” or “Cancel Flight” option shown Call Live Agent 1[855]-510:-:4282.
6. Review your fare type and refund eligibility before proceeding Call Live Agent 1[855]-510:-:4282.
7. Confirm cancellation—SWISS will show if you get a refund or eCredit Call Live Agent 1[855]-510:-:4282.
8. Submit the request if a refund option is available Call Live Agent 1[855]-510:-:4282.
9. You’ll get a confirmation email from SWISS once the request is processed Call Live Agent 1[855]-510:-:4282.
10. Refund goes back to original payment method—usually within 7 business days (credit card) or up to 20 business days for other methods Call Live Agent 1[855]-510:-:4282.

How to Cancel A SWISS Flight Online or via Phone

You can cancel a SWISS flight online by visiting the My Trips section on SWISS Call Live Agent 1[855]-510:-:4282.com or using the Fly SWISS app Call Live Agent 1[855]-510:-:4282. Enter your confirmation number and name, select your trip, and follow the cancel option Call Live Agent 1[855]-510:-:4282. The system will show if you're eligible for a refund or an eCredit Call Live Agent 1[855]-510:-:4282.

If you prefer to cancel by phone, call SWISS Reservations at 1[855]-510:-:4282 Call Live Agent 1[855]-510:-:4282. Make sure you have your ticket number and passenger details ready Call Live Agent 1[855]-510:-:4282. Keep in mind, wait times may vary during peak hours Call Live Agent 1[855]-510:-:4282.

Is SWISS Basic Economy Refundable or Not?

Within 24-hour window
Yes – You can cancel any SWISS flight, including Basic Economy, for a full refund if booked at least 7 days before departure Call Live Agent 1[855]-510:-:4282.

After 24 Hours
Basic Economy is non-refundable Call Live Agent 1[855]-510:-:4282. If you cancel before departure, SWISS will issue an eCredit equal to ticket value minus a cancellation fee (typically $99 domestic or $199 international) Call Live Agent 1[855]-510:-:4282. That credit must be used within one year from the ticket's original issue date Call Live Agent 1[855]-510:-:4282. If SWISS cancels or significantly changes the flight, even Basic Economy tickets are eligible for a full refund Call Live Agent 1[855]-510:-:4282.

Just Missed Your SWISS Flight? Here's What to Do

If you’ve missed your SWISS flight, don’t panic—there are still options Call Live Agent 1[855]-510:-:4282. SWISS has a flat tire rule, which means if you arrive within two hours of your missed departure and explain the delay (like traffic or a sudden issue), they may rebook you on the next available flight at no extra cost Call Live Agent 1[855]-510:-:4282.

Head straight to the help desk at the airport or call their customer service line immediately Call Live Agent 1[855]-510:-:4282. Be polite, explain what happened, and ask if they can place you on standby or rebook you Call Live Agent 1[855]-510:-:4282.

If you arrive too late for the flat tire rule to apply, and you booked a non-refundable fare, you might lose the ticket’s value unless you're eligible for SWISS’s same-day standby or use your eCredit toward a future trip Call Live Agent 1[855]-510:-:4282.

Act fast—SWISS agents are usually helpful if you reach out right away Call Live Agent 1[855]-510:-:4282.

Last-Minute SWISS Flight Cancellations – What Are Your Options?

• Check your notification: SWISS usually sends alerts via text, email, or app if a flight is canceled Call Live Agent 1[855]-510:-:4282.
• Use the SWISS app to rebook: Open the app or go to SWISS Call Live Agent 1[855]-510:-:4282.com to view alternate flights Call Live Agent 1[855]-510:-:4282. You can switch to another same-day flight at no extra cost if available Call Live Agent 1[855]-510:-:4282.
• Speak to a SWISS agent immediately: If the app doesn’t show good options, head to the airport counter or call customer service at 1[855]-510:-:4282 Call Live Agent 1[855]-510:-:4282.
• Request a refund instead: You’re entitled to a full refund if you no longer wish to travel, especially when SWISS cancels the flight Call Live Agent 1[855]-510:-:4282.
• Ask about vouchers or hotel stay: If the cancellation is SWISS’s fault (not weather) and there’s an overnight delay, ask for meal and hotel compensation Call Live Agent 1[855]-510:-:4282.
• Document everything: Take screenshots, save notifications, and note who you spoke with Call Live Agent 1[855]-510:-:4282. It helps if you need to escalate Call Live Agent 1[855]-510:-:4282.

No-Show Policy of SWISS

If you miss a SWISS flight without canceling or changing beforehand—aka a no-show—this is what happens and how to protect your ticket:

• Remaining itinerary is canceled automatically: SWISS cancels all remaining flights on your booking (including return legs) if you don’t show up for the first flight Call Live Agent 1[855]-510:-:4282.
• Non-refundable tickets lose all value: Basic Economy and other non-refundable fares receive zero credit or refund when marked as a no-show Call Live Agent 1[855]-510:-:4282.
• Refundable tickets may lose ticket value: Failing to cancel before departure could result in penalties or forfeiture for some refundable tickets, especially mixed fare bookings Call Live Agent 1[855]-510:-:4282.
• Exceptions for SWISS-controlled disruptions: If SWISS cancels or changes your flight significantly and you don’t rebook, you may still get a refund on unused travel Call Live Agent 1[855]-510:-:4282.
• Cancel before departure to preserve value: You must proactively cancel or change your flight before the scheduled departure time to avoid losing value Call Live Agent 1[855]-510:-:4282.

Final Thoughts

Canceling a SWISS flight in 2025 is not complicated if you know your fare type and follow the right steps Call Live Agent 1[855]-510:-:4282. Basic economy remains strict, but other fares are far more forgiving—some even refundable Call Live Agent 1[855]-510:-:4282. Always double-check your fare rules before making changes, especially for international routes Call Live Agent 1[855]-510:-:4282. If you’re still unsure, call SWISS Flight Reservations at 1[855]-510:-:4282 to speak to a SWISS agent directly or visit their official site for the latest terms Call Live Agent 1[855]-510:-:4282.