Love or hate it, outsourcing is here to stay and would not be going anywhere. In fact, it will grow even more. But with the plethora of articles dishing out outsourcing trends for 2016, it makes us question which trends have already made an impact this Q1 of 2016. Not all trends can become quickly successful in just a span of four months as it requires time. But these three trends are showing promise and can be seen shaping how outsourcing can become this 2016. But with good news blooming, there is still one threat we often choose to ignore that needs to be addressed ASAP.

Companies Looking to Forge Even More Deeper Relationships with Outsourcing Providers

With BPO companies providing quality service and exceeding expectations, companies are now looking for more than just the usual BPO service. It is important to note that some of these companies have begun their relationship with outsourcing companies for a decade now - approximately in the early 90’s and have proven their quality, delivery, and reliability over time; gaining insider knowledge of their clients’ corporate culture and business processes so it’s no wonder that they are looking into developing a long term relationship demanding if they can do both front-end and back-end work.

Thus the Rapid Rise of Knowledge Processing Outsourcing

Like an expected domino effect, the demand to expand back-end operations calls for the demand of more skilled workers able specifically in what the back office work demands. So it’s no shock that Knowledge Processing Outsourcing or KPO will rise aggressively in 2016. And start-ups and individual contractors have already taken the lead by giving remote jobs to freelancers outsourcing what seems to be “non-outsourceable” before. Examples such as remotive.io and angel.co are some sites where startups are looking for fresh and highly skilled talent to do back-end jobs. Marketing, IT, and design are some departments that seem weird to be outsourced, but are now perfectly normal, pushing outsourcing beyond customer service and email support.

The Filipino Talent Pool Continuous to Shake The Outsourcing Industry

Even though with the rise of new emerging outsourcing countries such as Vietnam, Malaysia, Egypt, Hungary, and the Czech Republic eager to take on a slice of their pie in the outsourcing industry, the Philippines is dauntless even with the long-standing competition such as India, Ghana, Poland, and Romania. Just last year, Manila (Philippines’ capital city) jumped to the No. 2 spot in the Tholons Top 100 Outsourcing Destinations 2016 leaving the other Indian cities such as Mumbai to dust except for Bangalore which remains in the top spot. Nine (9) cities are on the list and we can expect more Philippine cities by next year. The factors that make the Philippines a go-to outsourcing destination is that it has a low cost of living, young educated and English-speaking workforce, decent infrastructure, and technology and limited reputational risk due to strict labor laws.

The Elephant in the Room We Need To Stop Feeding

The threat is increasing and we need to stop feeding it with a blind eye. Just last year, there were 781 total data breaches reported and 312 of those are from the business sector. And we all know the cost of data breaches limping companies down. Just look at last year’s AT&T data breach which cost AT&T to pay FCC $25 million, the biggest fine the FCC imposed in history. There is only little that companies can do and innovation is more focused on business development and expansion rather fortifying security and this is something we must really nip in the bud as soon as possible.

About Coefficents Co Ltd.

Coefficients Co. Ltd. is an outsourcing company that offers business solutions beyond Virtual Assistance and Customer Support and has been helping businesses grow by offering Business Development, Consultancy and Design Solutions to its clientele.

Offering services such as Advertising & Marketing, Content Creation, Graphic & Web Design among others, here at Coefficients, we go above and beyond for our clients. From assessment to solution design, to training, transition and launch; we cater to every phase and we got you covered every step of the way. We don’t go for temporary aids. We strike to the core.

Author's Bio: 

Kaizer Mancenido
Team Lead & Marketing Strategist for Social Media of Coefficients Co Ltd.
Coefficents Co Ltd.