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The Value of Website Usability Optimization for Your Business

Written by susan wallace

Topic: Internet MarketingPublished February 2, 2011
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If there was any area that has the most capability for bringing you success in online business it is site usability. We find that just incredible because it really is talking about optimization of all aspects of a commercial site. But people usually understand that a site really needs to be usable; on the other hand they do not necessarily know how to optimize for usability. We all want our visitors and readers to return to our sites. You will need to have a clear picture of what your visitors are doing as soon as they land on your site. There is basically one approach to monitoring our visitors, and that's through a good tracking application. What you can do is identify problem spots on your site, and then you begin testing that spot to resolve the issue. We know that isn't terribly high tech, but that is the state of where things are at, right now. So you want to use the most robust tracking program you can find. Using such a script will enable you to see the end result of what your visitors are doing. You can track entry and exit webpages, or points. The best scripts will not leave you guessing about visitor behavior on your site. When you engage in the overall process of increasing site usability, you are optimizing. Essentially you will be improving what is possible for your most desired response on your site. When you are prepared to make changes on your site, then you need to perform testing. The vast majority of people just use split testing, and that's fine since it does work well. Multivariate testing is a lot more powerful and diverse than split testing. You may take the somewhat blind tactic and choose random aspects of your pages to test. But like we pointed out earlier, you use the tracking script metrics to identify possible trouble pages, and then you just begin testing that page. You first need to look for trouble areas, and then begin your troubleshooting and tests there. As you work to boost usability and performance, you must realize that it is a time-consuming process. Nonetheless, the long term results will be worth the time and hassle to do it. You can get your conversion rates to a rewarding level, and that is what it's all about. That merely spells more profits and long term business for you.

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About the Author

Susan Wallace is a licensed acupuncturist serving the San Francisco bay area. She has treated over 1000 patients over the last 25 years and specializes in acupuncture, herbs and western nutrition to maximize health.