VoIP Phones Key Features

VoIP phones are rapidly becoming the number one option for business phones today because of its diverse features and affordability, virtually any business regardless the size can obtain it and reap its rewards. The system’s features can be broken down in the following categories.

Customer Oriented - The VoIP phone system enables the calling customer to reach the concerned person or department with just a few press of a button ensuring top notch customer service.

• Automated receptionist with professional greetings
• Menu options – The system lets you structure a comprehensive menu options with sub levels capabilities.
• Easy to remember extension numbers
• Dial by name directory which lets your customer to conveniently reach you just by knowing your first name or last name
• Dial by department directory
• Trivia on hold – entertain your customers whilst on queue with interesting facts and trivia for an excellent customer service experience.
• Recorded help messages – Preset troubleshooting and help messages that promote customer involvement and saves you time for less complex issues.
• Call queue with hunt group capabilities that transfers call to the net available agent.

Company Oriented – Businesses can escalate productivity by almost 50% just by having a reliable and feature rich phone system that takes care of the complicated aspects of telecommunications, so you can concentrate on closing deals.

• Call forwarding to extensions, to remote offices and even to mobile phones back and forth.
• Scheduling – for businesses with multiple branches across time-zones
• Call conference with unlimited parties
• Multi business integration with voice prompt notification
• Website call-back – Integrate an automated call back button on your website contact form to instantly close deals.
• Voicemail
• Call screening – The system lets you choose whether to accept or transfer call even before picking it up.

Convenience – IP phone systems with SIP trunk capabilities has set the standards in convenient phone systems and conventional PBX is now a far cry from IP phones.

• Affordability – No more line rentals and unnecessary charges, basically it’s a low fix rate with minimal charges for roaming and other special needs.
• Fax to email – no need to purchase expensive and bulky fax machines, you can receive and send out fax through your email. How convenient is that?
• Voice mail to email – Play voice recording directly from your email and save it as a wav file for reference.
• Number porting and toll numbers – The system lets you retain your old number or choose a toll number at very minimal charge.