We got suckered into this last night and sent our cancellation letter this morning

I bought ONE audio CD set in March and this last Monday

is very unsettling to me. I bought ONE audio CD set in March and this last Monday, LS randomly charged me $425 for other CD’s. I never signed any contract, nor did I agree to purchase these items. Had I not checked my bank account, I would have never known. It is Wednesday and I still don’t have the credit back to my account and they are telling me that they have already given me the credit. The guy at the bank told me to give it one more day- then he mentioned that he has dealt with many people regarding is an-including himself. I let this *%&%$#%# company have it- and I don’t care what they are selling and I don’t care if they are the freakin’ POPE- they are scoundrels- liars and thieves- I told them to never call me again. If they come to my door- I will give them about 20 seconds to get off my property. Then, they are fair game as far as I am concerned. I am bustin’ mad at these jerks. Shame on them!!!!! Booooo!!!!

Comment by Sonja — May 18, 2011 @ 12:19 pm

While reading a lot of the earlier comments, I was struck how similar the pro-LS comments were, including

*Similar salutation

*Same date posted, even years after the original post

*Always with similar grammar and punctuation issues.

I find it interesting the company, and those that work for it, refuse responsibility for the actions of wayward salespeople. A salesperson is the face of a company.

We were contacted last year four days after moving into our new ward. As the membership clerk in my previous ward, I moved the records myself that Sunday, then moved that Tuesday. Imagine my surprise when, on Friday, people show up at my door. After following the advice of Comic Book Guy from The Simpsons and adding a verbal period after every word: “I’m. Not. Interested.” the salespeople took off.

I later found out they lived in my ward, and hence had access through the Church’s online directory to people. I wonder if they were scanning for new changes or if we just got unlucky. Either way I have no doubt this is the way they found our home.

Their salespeople will never be welcome in my home in their sales capacity. I encourage others to turn them away as well, since their business practices are abhorrent.

Comment by TRod — May 27, 2011 @ 11:12 pm

Hey Geoff & Kristen, could you possibly post how many people from the LS IP address have visited? Or at least a rough guess based on suspicion and hearsay?

Comment by TRod — May 27, 2011 @ 11:14 pm

Here is a follow-up from my post on May 18. They ended up debiting my account $400 a second time. I was totally beside myself- I was screaming and swearing on their voicemail (not my finest moment). Finally, with prayer and a blessing, I calmed down. I called LS this morning and spoke with a supervisor. She was a very nice woman and she had listened to the recording of our initial sales conversation. Long story short- I had until May 16 to cancel my “subscription”- something that I didn’t realize I had agreed to. I just thought the sales guy would call me and ask if I wanted more- not just charge my account $400. The second $400 was an accounting error. She apologized and I apologized and we forgave each other and I feel better about the situation. This is a huge load off of my shoulders. I think I based my initial reaction to LS out of fear because of the the horror stories I have read about this company. Instead, I should have given them the benefit of the doubt. That being said, I will NEVER buy from them again. And, i changed banking….just to be sure ;)

Comment by Sonja — May 31, 2011 @ 10:51 am

This thread is a Bloggernacle treasure.

Comment by Ben Pratt — June 20, 2011 @ 10:09 pm

We’re coming up on the 6 year anniversary of this baby Ben. It is hilarious how this one never dies. I’m pretty sure the KSL people hate this thread wish it would just go away. But of course I haven’t heard anything about them changing their strategies so I like that people can vent and research the company here.

Comment by Geoff J — June 20, 2011 @ 10:26 pm

We got suckered into this last night and sent our cancellation letter this morning. It’s well within the three days, so I hope they don’t hassle us. I just wish we hadn’t signed up fordirectpaymentandamconsidering changing my bank account as a precaution. Anyway, I should have listened to my gut when the guy was over. I hated the way he implied that I couldn’t teach my kids the an and other way (as if the actual an weren’t good enough), and the implication that my kids would be watching a bunch of other junk on TV if we didn’t buy these (we don’t watch much TV), and even the implication that there are not other good things to watch out there. Should have gone with my gut, hope they give it up easily.

Comment by Cynthia — June 30, 2011 @ 10:59 am