WebRTC Solution for Real Time Communication and Collaboration

Regardless of industry vertical and the size of the company, real time communication is a key need for any organization and enterprise. If the company is an MNC or having multiple affiliates or partners, then the company needs a strong tool for both, communication and collaboration. VoIP based telecommunication solutions have helped these organizations by providing cost effective communication and collaboration solutions.

WebRTC is one of the VoIP based technologies that can be used to develop a real time communication solution. There are many WebRTC experts and VoIP companies that have expertise in WebRTC development. They can develop a WebRTC based communication solution with more than one communication channel. Also, these companies and WebRTC developers can provide WebRTC customization services to enhance the functionality of the existing WebRTC solution.

WebRTC can be used as a building Block to develop different types of WebRTC solutions. Let me explain three of them:

1. WebRTC Web Phone

It is a web phone which is developed on top of WebRTC. This web phone can be integrated within any communication solutions such as a call center software. This WebRTC web phone will eliminate the need of any additional hardware such as IP Phones and software such as softphone. The WebRTC web phone can be used as an individual solution as well as a module of any other communication solution.

This type of WebRTC solution is the best for industries such as call center, cold calling service provider, etc.

2. Click To Call

It is same as traditional VoIP based click2call, but this is developed on top of WebRTC. This WebRTC based click2call solution can be placed as a button on the website. The prospect or customers can click on it to initiate a call to talk with the company’s representative. Here, the communication will not require a phone number of any party. Also, it will not cost anything. It will use data to generate browser to browser calling.

This type of WebRTC Solution is the best for any business that provides real time answers to their prospects and support to their customers.

3. WebRTC Client

This is a complete communication and collaboration solution. The WebRTC client is a browser based web software that can be used to have one to one call as well as conference with colleagues, partners, managers, vendors, etc. The WebRTC client comes with the following features:

• GUI based user panel
• Voice call
• Video call
• Conference
• Chat (Instant Messaging)
• File transfer
• Image transfer

The companies can use this solution as a cost effective communication and collaboration solution. It will use internet protocol to establish and tear down calls. Thus, it will eliminate the communication cost which will work as a boon for the company