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Articles by Diane Craig

Browse published articles attributed to Diane Craig, with full-archive search.

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By Diane CraigRecently published1 topic

Talbots’ Trudy Sullivan personifies Executive Presence

Rebranding implies excitement. With Supermodel Linda Evangelista as the new face of retailer Talbots, excitement is an understatement. I say this because, to paraphrase garment industry jargon, Talbots delivers the goods. Behind every signature red door, there’s a savvy mix of merchandise. It’s this extraordinary range of clothing that reinforces the new image. Linda may “bring ’em in the door,” but only the right clothes will produce sales.

Primary topic: Personal Development

Personal Development

3,006 views★ 1.8 (5)

By Diane CraigRecently published1 topic

Networking for Success: Navigating the Business Cocktail Party

What better context both to form new business contacts and to develop existing connections than at a business cocktail party, which has a more casual and relaxed vibe than the office – but still maintains a professional overtone? Business cocktail parties are a great opportunity to break out of your shell, whether you are looking to explore career options, expand your knowledge about a company and its employees, or simply to broaden your network of contacts.

Primary topic: Personal Development

Personal Development

4,697 views

By Diane CraigRecently published1 topic

Document Dilemma

Managing your office environment Apple Stores across North America take pride in being paperless environments. They use technology to circumvent reams of paper, with only an occasional departure from their paperless guidelines. Apple may be the exception, rather than the rule. If memory serves, it wasn’t long ago when “experts” were forecasting that offices around the world would phase out paper. Not due to environmental pressure, but because cutting edge technology would see paper as the 21st century equivalent of papyrus scrolls.

Primary topic: Personal Development

Personal Development

3,839 views

By Diane CraigRecently published1 topic

Dressing up, not down: Clothing does send a message

No, I am not a clothing snob. Just because I nix flip-flops in the office and cargo shorts for Dress-dow Fridays does not mean my idea of sartorial splendour begins and ends with Savile Row.

Primary topic: Personal Development

Personal Development

3,764 views

By Diane CraigRecently published1 topic

Goodwill Stores - A Cool Place to Shop

Trend-spotting off the Beaten Path Style-makers and trendsetters, even Hollywood celebrities, have long known the benefits of combing Goodwill Stores for hidden gems, but a funny thing happened on our way through the recession. Goodwill stores across North America noticed an increase in sales – the exact opposite of most retailers.

Primary topic: Personal Development

Personal Development

3,740 views

By Diane CraigRecently published1 topic

Cubicle Culture: Etiquette in Open Office Spaces

In any office, it is important to be respectful of others’ workspaces, as well as mindful of the presentation of your own. When your office layout is composed of cubicles or is an open environment, considerations of space and conduct are doubly important. As a component of the shared office, all the elements of your workspace – the volume of your voice, the cleanliness of your desk, the perfume you apply in the morning – will affect nearby colleagues as well as the general office atmosphere.

Primary topic: Personal Development

Personal Development

3,139 views

By Diane CraigRecently published1 topic

Tweetiquette - a roundup of ideas, attitudes and opinions, plus, our Top Ten Tweeting Tips

Tweetiquette - a roundup of ideas, attitudes and opinions, plus, our Top Ten Tweeting Tips Twitter - sophisticated branding tool or simple, social-networking toy? Ask President Obama, CNN, Martha Stewart or Ashton Kutcher and you'll hear a resounding "Yes" on the branding tool front.

Primary topic: Personal Development

Personal Development

2,784 views

By Diane CraigRecently published1 topic

Body Language and Behaviour Bloopers

Body language and tone of voice convey 93% of our messages - not words - according to Dr. Albert Mehrabian, international expert on non-verbal communication. Surprisingly, spoken words account for only seven percent of what listeners perceive. n With this in mind, let's visit some ...

Primary topic: Personal Development

Personal Development

2,680 views

By Diane CraigRecently published1 topic

Executive Presence and Polish Spell Etiquette

As a Certified Image and Etiquette consultant, for over 20 years I’ve watched the definition of etiquette evolve and expand, especially in the world of business. Thirty years ago, anyone using the word etiquette in everyday speech might have been laughed out of town. Let’s face it; etiquette had a bad rap. It was synonymous with pretension – the Holy Grail of an elite frate ity of social snobs. Rather like curtsying at a debutantes’ ball. There were exceptions, of course.

Primary topic: Personal Development

Personal Development

2,588 views

By Diane CraigRecently published1 topic

Tips to match your business attire to fit the country you are working in and traveling to

According to the recent Ipsos/Reuters survey conducted in 24 countries around the world, there is considerable disagreement about business dress codes. That's not to say workplace attire is an international hot potato with daily conference calls betwee Brussels and Singapore thrashing out the pros and cons of polo shirts. But, the very fact that Ispos, one of the world's leading market research firms, organized this survey speaks volumes about the magnitude of dress code issues.

Primary topic: Personal Development

Personal Development

2,581 views

By Diane CraigRecently published1 topic

Charisma: Connecting physically, emotionally and intelectually

Before the Statute of Limitations runs out on making resolutions, I have a suggestion. Not a casual, easily cast aside resolution like signing up for spin class or cutting back on caffeine, but a biggie and one that calls for commitment. Executive presence is the core of my suggestion and in those long forgotten days of making resolutions in cursive, it could have been listed as "improve leadership skills."

Primary topic: Personal Development

Personal Development

2,491 views

By Diane CraigRecently published1 topic

Why Inappropriate Dress at Work May Send the Wrong Message

In my book, eavesdropping is snooping. It may be accepted behaviour in spy novels and British mystery programs but unless your name is Inspector Poirot, eavesdropping is a no-no.

Primary topic: Personal Development

Personal Development

2,477 views

By Diane CraigRecently published1 topic

Forbidden Words - Cursing and Swearing

Earlier this month, Global News asked me to appear on the 6 o’clock news to comment on the social taboo of foul language or cursing and swearing. I was being asked to comment on the etiquette of cursing–an oxymoron if ever I heard one! (Swearing – meaning solemn promise – is another subject for another day.) A recent study by British psychologist Dr. Richard Stephens had just been released, linking the use of four letter words, profanities, vulgarities – by whichever name you call them – with pain management.

Primary topic: Personal Development

Personal Development

2,411 views

By Diane CraigRecently published1 topic

Jacqueline Kennedy, Timeless Style Icon

Last month, a series of conversations recorded in 1964 betwee Jacqueline Kennedy and Arthur Schlesinger Jr., a former Kennedy aide, was published into the latest book on the legendary first lady – and one of my favourite 20th-century style icons – titled Jacqueline Kennedy: Historic Conversations on Life with John F. Kennedy. During these conversations, Jackie speaks her mind – sometimes controversially so – sharing her opinions on political figures, musing on life in the spotlight, reminiscing on past times with JFK.

Primary topic: Personal Development

Personal Development

2,286 views

By Diane CraigRecently published1 topic

Sparkle and Shine: Dressing for the Office Holiday Party

Let the festivities begin! It’s time to celebrate the season at the office holiday party. Where are you headed – to an after-work cocktail, to a semi-formal party or dinner, or to a full-out formal gala? And, have you decided what you’re going to wear? Planning your office Christmas party attire can prove to be more of a holiday chore than holiday cheer – especially if you need a quick office-to-party switch, or if you are trying to balance a fair share of seasonal expenses.

Primary topic: Personal Development

Personal Development

2,226 views

By Diane CraigRecently published1 topic

An Evening of Elegance: The Formal Gala

The pencil skirt and matching blazer, the pantsuit, the crisp cotton blouse: if you are a working professional, most likely you have become accustomed to dressing for business from 9 to 5 every day and have the wardrobe to prove it. But what about those occasions which merit something more than the standard office attire? There may come a time when you will have to plan for your after-hours office attire: such as an invitation to a formal evening gala.

Primary topic: Personal Development

Personal Development

2,223 views

By Diane CraigRecently published1 topic

Gym Etiquette or "Correct Form"

Ten Tips From a Professional Trainer Some friends and colleagues, notably women, have left the locker room behind for yoga and Pilates studios, but I‘m sticking and staying with my regular workout at the gym. Not every day, but three times a week – early morning, at lunch, or in a pinch after work – I visit the gym.

Primary topic: Personal Development

Personal Development

2,146 views

By Diane CraigRecently published1 topic

Perfect packing for business and pleasure

When it comes to air travel, anything more than a carry-on is counter productive. It’s not just the lost-luggage-factor that has most women wheeling, not carrying, a single bag onboard. The hassle, the time lost, and often our travel partners, with little or no patience for hanging around carousels, have conditioned even the most passionate clothes horse to cut back and pack light.

Primary topic: Personal Development

Personal Development

2,125 views

By Diane CraigRecently published1 topic

Size doesn’t really matter

In fitting rooms across the planet, “Does it make me look fat?” — is without a doubt the pivotal issue that makes or breaks a clothing sale. Ultimately, it’s a rhetorical question because the woman doing the trying-on will make the call herself. If she has even the slightest uncertainty that the garment doesn’t shave ten pounds off her hips, midsection or thighs, chances are, it’s cast aside. And the alarming thing is, the question is as likely to be asked by a size 8 as a size 18!

Primary topic: Personal Development

Personal Development

2,037 views

By Diane CraigRecently published1 topic

Goal setting: Tips to achieving personal success

Almost exactly to the day, fifteen years ago, I established a special ritual. It was January 1, 1996 and as I prepared to actually write down my goals for the year, it never occurred to me that this exercise would become a fulfilling rite that motivates me to dream big and better. From “Technicolor” and high definitio I’ve move on to Surround-Sound-3D goals!

Primary topic: Personal Development

Personal Development

1,962 views

By Diane CraigRecently published1 topic

Cell Phones at the Dinner Table – Are the Times Changing?

Are cell phones appropriate at the dinner table? For many, the answer is an obvious “no.” Not only answering a call or viewing a text at a meal, but also placing the phone on the table or refusing to turn it on silent are considered rude gestures while dining. Yet for a younger generation constantly connected through text messaging or email via cell phones, perceptions of what is rude and what is acceptable vary greatly. Feelings are mixed as to whether the presence of cell phones at the dinner table truly are inappropriate, and to what degree it is proper to use them.

Primary topic: Personal Development

Personal Development

1,874 views

By Diane CraigRecently published1 topic

Trend spotting - Coffee is the new lunch

Trend spotting - Coffee is the new lunch Times change. "Green is the new black." Who could have imagined that two clashing forces - the Fashion Media and Birkenstockers - would stand united by this simple phrase? Surpassing its creators' wildest dreams, "green is the new black," has brought these disparate groups together. No doubt about it, the environment is on everyone's lips and minds. But in the corporate world, there is another trend ready to make the jump from fringe to mainstream. We're not talking about a life-changing phenomenon.

Primary topic: Personal Development

Personal Development

1,836 views

By Diane CraigRecently published1 topic

Warm Winter Wishes: Sending Holiday Cards to Family, Friends, and Business Contacts

Consider your usual written correspondences: most likely you write and receive dozens of emails every day, and text messages fly in and out of your cell phone. Concise and rapid messages are ideal on busy workdays when there are plenty of proposals, meetings, and follow-ups to fill up your schedule, not to mention your inbox – and now, PDAs and tablets have made written communication more efficient than ever. Of course, when we are so accustomed to quickly skimming messages on a screen, receiving a classic handwritten card or note is a special occasion.

Primary topic: Personal Development

Personal Development

1,824 views

By Diane CraigRecently published1 topic

Corporate Menu Planning Primer

The expression “attention to detail” has become something of a cliché on most job descriptions. What job doesn’t require attention to detail? But recently, I witnessed first hand, a group of professionals whose entire workload is attention to detail. My mission was to provide training for Event Coordinators within a large organization.

Primary topic: Personal Development

Personal Development

1,807 views

By Diane CraigRecently published1 topic

RSVP or Répondez s’il-vous-plait

Translation: please respond A client writes: There seems to be a lot of confusion about RSVP. I noticed this with two invitations I recently sent out. The first was to an intimate bridal shower at my home, and the second, to a costly destination wedding. I understand my experience was typical. Today, brides and mothers-of-the-bride must routinely call guests who ignore RSVP’s, even when a reply card is included with the wedding invitation. Diane: You’re absolutely right – there is tremendous confusion about RSVP’s. Not just surrounding weddings but for all kinds of events.

Primary topic: Personal Development

Personal Development

1,807 views

By Diane CraigRecently published1 topic

A magical playground on the world’s largest cruise ship — Allure of the Seas

My invitation arrived unannounced. Just as I was rushing out to a meeting, an email came in from my client, Royal Caribbean Cruise Line (RCCL). I started reading and right at the end of the message, there it was: “I want you to know how much I value your partnership … I’d like to invite you and a guest to join me in November onboard our newest ship — the beautiful Allure of the Seas!!!” Incredible, I thought and kept reading: “You would be my guest onboard for a 2-day inaugural sailing out of Port Everglades, Fort Lauderdale.

Primary topic: Personal Development

Personal Development

1,792 views

By Diane CraigRecently published1 topic

How to Give a Winning Presentation – 6 Great Tips

Biina Feldman joined our team this year and we are thrilled to be working with her. Bina just wrote a fabulous article on How To Give Presentations which I am certain you will find great golden nuggets in. Enjoy and thank you Bina!

Primary topic: Personal Development

Personal Development

1,730 views

By Diane CraigRecently published1 topic

Staying Business-Ready in Unpredictable Weather

It’s that time of year again: crisp, bright mornings; fall foliage in a stunning palette of gold, red, and orange; the freshest picks of the fall harvest. Autumn has so much to offer – yet here in Toronto, I already felt the first pangs of longing for the recent summer when the weather turned bitter, wet and windy last week. Navigating through that harsh weather is certainly an adjustment – not to mention, a major hazard to your business attire if you have to confront rainy city streets on your way to work or a meeting!

Primary topic: Personal Development

Personal Development

1,701 views

By Diane CraigRecently published1 topic

Time Out – For Time Well Spent

<img class="size-medium wp-image-638 alignleft" title="julia709" src="http://www.corporateclassinc.com/blog/wp-content/uploads/2009/08/julia709-300x203.jpg" alt="julia709" width="240" height="162" />

Primary topic: Personal Development

Personal Development

1,701 views

By Diane CraigRecently published1 topic

Minding Your PDA P’s and Q’s

New party protocols?

Primary topic: Personal Development

Personal Development

1,688 views

By Diane CraigRecently published1 topic

Managing Internal Email Overload

We send and receive dozens of work-related emails every day. Messages – often ones that are internal communications – crowd our inboxes and our time. But how many of those incoming emails are truly necessary and important? When does the amount of spent reading and responding to colleagues’ emails become counter-productive? These questions have surfaced as companies have begun to explore new ways to improve efficiency and to relieve their employees from daily floods of redundant messages.

Primary topic: Personal Development

Personal Development

1,634 views

By Diane CraigRecently published1 topic

Time Out - for Time Well Spent

<img class="size-medium wp-image-638 alignleft" title="julia709" src="http://www.corporateclassinc.com/blog/wp-content/uploads/2009/08/julia709-300x203.jpg" alt="julia709" width="240" height="162"

Primary topic: Personal Development

Personal Development

1,607 views

By Diane CraigRecently published1 topic

Tools of the Trade: The Value of Professional Accessories

A well-rounded selection of business attire is essential for any professional. Yet I would add that the right set of business accessories is equally as important in developing a polished image for the workplace. Professional accoutrements combine form and function to give the impression of a prepared and put-together individual. Anyone ranging from recent graduates just entering the workforce to seasoned employees can benefit from these suggestions.

Primary topic: Personal Development

Personal Development

1,565 views

By Diane CraigRecently published1 topic

What's your rate of return for investing in your personal business image

What’s the rate of return for investing in your personal business image? Is there evidence that corporate bottom lines correlate with polished business manners? Does the manner in which an individual presents oneself, both in dress and behaviour, contribute to increased profitability? I’ve ...

Primary topic: Personal Development

Personal Development

1,562 views

By Diane CraigRecently published1 topic

Strengthening Your Client Relationships – and Your Muscles

How do you build strong relationships with your clients? For many, networking with clients outside the office is as important as the work done during business hours. This often takes the form of extensive dinners or late nights of eating and drinking. However, as we head into the New Year after a season of hefty holiday meals and endless Christmas cookies, dining lavishly with clients may seem unappealing. But just before the holidays I read an article in the New York Times that provided an intriguing alte ative: taking a client to the gym for networking and working out.

Primary topic: Personal Development

Personal Development

1,530 views

By Diane CraigRecently published1 topic

Exemplary Executive Conduct — the Emblem of Every Successful Organization

I am a real advocate of looking up the ladder to role models, for cues and guidelines, so I was truly exasperated to hear the following story: A young colleague of mine, let’s call her Mandy, returned from a recent meeting so agitated, not even an iced cappuccino (with whipped cream!) would calm her down. Mandy explained to me that at the last minute she’d been invited to submit a bid to a potential client. She had worked around the clock on her proposal, including numerous calls to the company’s HR department, making sure she had all her ducks in a row.

Primary topic: Personal Development

Personal Development

1,523 views

By Diane CraigRecently published1 topic

E-body language — cornerstone of business communications

When I established my Executive Presence Training Program, body language was an important building block. Still is, when you consider that our strongest impressions are conveyed visually. The subtleties or nuances of even minimal body movements and gestures provide important signals. Body language speaks volumes.

Primary topic: Personal Development

Personal Development

1,514 views

By Diane CraigRecently published1 topic

Christine’s triumph: rebuilding a positive self-image

I’ve belonged to numerous gyms and health clubs over the years and it never fails to amaze me that every “resolutionist” in town signs up for membership at MY gym in January. This year was no different. I showed up at my usual time and voilà — all the machines were in overdrive with bodies furiously pumping at each and every weight station. I should mention that my usual time is not exactly peak. Didn’t matter. The whole gang was there.

Primary topic: Personal Development

Personal Development

1,479 views

By Diane CraigRecently published1 topic

I Am So Sorry!

A Few Words on Apologies Last fall, on a walking tour of downtow Toronto with my son, a particularly attractive building caught my attention. I was so busy admiring its architecture that I didn’t see the bench in my path. Boom! I took a tumble worthy of a Hollywood stuntwoman. It was a spectacular fall – no worries, no injuries – and my son, despite his efforts to help me regain my composure could not contain his laughter.

Primary topic: Personal Development

Personal Development

1,430 views

By Diane CraigRecently published1 topic

Sound Advice for New Recruits

Recently, it occurred to me that the sessions and workshops I deliver to corporations’ new recruits could be called Business Boot Camp. Fitness marketers have created a designation called “body boot camps” and I see an interesting parallel. My role, like that of the fitness instructors at all these body boot camps, is to encourage new recruits to look their best, to target areas that need work and perhaps most importantly, to motivate them. These recruits are the best and the brightest. They come with credentials and confidence.

Primary topic: Personal Development

Personal Development

1,418 views

By Diane CraigRecently published1 topic

The most effective techniques for working a room with finesse and success

When we first receive an invitation, it is always exciting but as the date approaches, the excitement of attending the function is now turning into a chore, it is on the evening of your favorite show, your son’s hockey game or you just plain want to go home and be quiet. You may hear this ...

Primary topic: Personal Development

Personal Development

1,361 views

By Diane CraigRecently published1 topic

Re-branding: From stodgy to sensational

Creating the right image is a powerful tool for success. This is as true for corporations as it is for individuals. Over the last few months, I’ve been fascinated to watch as traditional retailer Talbots re-branded itself from a chain for conservative, some would say stodgy, sixty-somethings to a destination store for younger, hipper, edgier, career women. But there’s more — and this is where it gets really exciting — they are exceeding market expectations! During a recent pant promotion they sold almost 600,000 pairs in nine weeks. Talk about a sensational performance.

Primary topic: Personal Development

Personal Development

1,356 views

By Diane CraigRecently published1 topic

The Benefits of Corporate Volunteering

Other than quick morning greetings or lunchtime conversations, how do you connect with your employees or colleagues on a personal level? A few days throughout the year dedicated to team-building activities or corporate outings provide an excellent context for developing relationships within your company. One activity in particular is gaining momentum: corporate volunteering. As companies are seeking ways to invest in charitable causes and to establish corporate social responsibility, corporate volunteering provides a way to integrate these goals with facilitating employee relationships.

Primary topic: Personal Development

Personal Development

1,352 views

By Diane CraigRecently published1 topic

Five Steps to Your Next Job: Interviews and Executive Dining Etiquette

Last week I reviewed Narinder K. Mehta’s recent publication, Five Steps to Your Next Job, a valuable resource for anyone on the job hunt. In my previous post, I featured the book’s insight on the latest trends in the contemporary job market, notably building your resume and making professional connections via social networking and establishing your “online presence.” This week, I would like to continue the discussion by focusing on one aspect of the job search that always has been and will continue to be decisive in the hiring process: the job interview.

Primary topic: Personal Development

Personal Development

1,310 views

By Diane CraigRecently published1 topic

Five Steps to Your Next Job: A New Resource for the Contemporary Job Market

The job search can be daunting, whether you have just entered the market for the first time or you are seeking a change after years of employment. Finding a new job requires not only persistence and determination, but also a sound set of tools, including your resume, cover letter, interview skills and plan of action. At Corporate Class Inc. we also teach that a well-developed professional image and an understanding of business etiquette contribute significantly to your growth as a professional and to your success in the job market.

Primary topic: Personal Development

Personal Development

1,255 views

By Diane CraigRecently published1 topic

Finding a Work-Life Balance During the Holidays

Happy holidays! It’s time for most businesses to close down in observance of Christmas and the New Year. But when we’re constantly caught up in the fast pace of the office, it can be hard to stop working entirely and to enjoy the time off. A few extra days without constant meetings and incoming requests: it seems like the perfect opportunity to catch up on forgotten emails and unfinished to-do lists, or to start on projects planned for next year.

Primary topic: Personal Development

Personal Development

1,216 views

By Diane CraigRecently published1 topic

Leadership: An Indispensable Skill for Successful Professionals and Companies

Leadership is a skill that is not reserved solely for managers, directors, VPs, or anyone else who is the head of a department or a company. It is a crucial quality that any valuable employee should demonstrate in some form or another in the workplace. The term “leadership” can encompass a wide variety of actions and attitudes; it does not necessarily apply only to a single leader of a group. Leadership can manifest in small actions that can ultimately result in change – and as such, it is an essential part of the progress both of a company and of your individual growth as a professional.

Primary topic: Personal Development

Personal Development

1,190 views

By Diane CraigRecently published1 topic

Choosing the Right Image Consultant

Looking to sharpen your professional image? Working one-on-one with an image consultant is a great way to boost your style and skills. An image consultant can coach you on your attire, professional demeanour, grooming and makeup, verbal skills, and body language. You can also hire a consultant to help you prepare for something specific, such as a job interview or an important presentation. Or, you might choose to bring in an image consultant to speak to a larger audience during a company training. But first, choosing the right image consultant will require some research and preparation.

Primary topic: Personal Development

Personal Development

1,181 views

By Diane CraigRecently published1 topic

Keep Your Business Communication Skills Sharp: The Latest in Social Networking

A captivating new phenomenon in business communication recently has emerged: office-wide social networking sites. Reading an article in The Globe and Mail last week detailing the pros and cons of this rapidly growing form of internal communication, I was struck by the possibilities for valuable discussion between all levels of employees that this casual forum enables. And yet I couldn’t help but wonder: what new questions or problems for communication etiquette could these sites invite? As I learned more about the sites and their benefits, I kept this question in mind.

Primary topic: Personal Development

Personal Development

1,176 views

By Diane CraigRecently published1 topic

Five Steps to Your Next Job: A New Resource for the Contemporary Job Market

The job search can be daunting, whether you have just entered the market for the first time or you are seeking a change after years of employment. Finding a new job requires not only persistence and determination, but also a sound set of tools, including your resume, cover letter, interview skills and plan of action. At Corporate Class Inc. we also teach that a well-developed professional image and an understanding of business etiquette contribute significantly to your growth as a professional and to your success in the job market.

Primary topic: Personal Development

Personal Development

1,152 views

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