Browse published articles attributed to Jane Cranston, with full-archive search.
It’s just a fact of work life -- not everyone has the same amount of dollars to invest in opportunities or challenges. In today’s economic environment the numbers with less is accelerating and even those with resources appear to be hesitant to spend. This is true especially when it comes to the hiring, promoting, and rewarding of employees.
When a loved one, friend, neighbor, or co-worker has a loss, most people feel compelled to say something. The question is “what?” Having lost some very important people in my life as well as attempted to console friends and colleagues who have had to deal with death, here are my suggestions as to what you might say. Keep it Simple: “I am sorry for your loss” is a very good start and many times the only thing you have to/should say.
You probably know the work of Matt Richtel, though his name may not be familiar to you. Richtel won the Pulitzer Prize in National Reporting for the New York Times for his series titled “Driven to Distraction.” The series, where he addressed the impact of multitasking, texting, and phoning while driving, and how work requirements are sneaking into leisure time, received more comments than any other article in the newspaper that year (2009). In fact, his work is credited with the enactment of hundreds of laws, throughout the country, regarding the use of technology while driving.
I’ve been thinking about, and sharing with my executive coaching clients, the idea of validation. What I mean is the need of almost all of us to be told, in word or reaction, that who we are and what we contribute is relevant, valuable, and special. People on the job interview circuit generally get more rejections than offers and most of the nos come without explanation or regret. Are there many things harder than speaking with a series of people, believing you could do the job and perform well, only to hear nothing back?
Are you tone-deaf in your place of work? Do you miss cues when people make a snide remark? Or, are you dismissive, insensitive, or judgmental in tone with your verbal comments that would seem benign on paper but have real bite when said? Do you say things to people in a tone that would make them take offence, become defensive, or do you side step difficult conversations with remarks that are heavy in tone?
In good and bad employment times, it seems certain people can locate, attract, and select the best. Whether they’re looking for a new CEO, to fill a line position, or searching out the best childcare worker, some employers seems to get the right results. Why is that? Are they just plain lucky? I say it has nothing to do with luck. What is critical is to avoid a few common mistakes so many of us make. Here’s a few you might be guilty of:
I'm always surprised at how many of my executive career coaching clients are hesitant to contact former colleagues and supervisors when they need advice or information. I call these their “networking hurdles.” It seems particularly true when they’re looking for a job. Why is that? I gave it some thought and here’s what I came up with.
I was in the Container Store watching what seemed like hundreds of people buying all sorts of plastic containers to put their “stuff” in. It got me thinking about the types of clutter we have, particularly in the workplace. While I don't, nor do my executive coaching clients, partake in the pathological amassing of trash you see on reality shows, we all have “stuff” and excuses for holding on to it. “My office is not immune.” Here's what I call executive office clutter:
There aren’t many people who could say their opponents shed a tear at their funeral; however, that is reportedly what happened at the services for the late Edward Kennedy. As with most current events, I found myself curious for the lesson(s) behind the story. While researching Kennedy’s workplace skills, I chose to read the words of politicians, journalists, and commentators who were clearly not in agreement with most of his views. What did they have to say?
Everyone is trying to manage time. When you hear them talk, you would think it could be manipulated -- stretched or duplicated. It isn’t possible and for those who think they can, it’s more of a game than a solution. Knowing there are but 24 hours in a day, the challenge becomes more about how we plan, schedule, and utilize our minutes than it does with attempting to find more.
Many people are asking themselves this question. Whether it is because the industry you know has lost its purpose (CD anyone?), your lifestyle demands your increased presence (twins!), or you are unmotivated, disenchanted, burned-out, under-stimulated, or just can’t face looking at that guy in one more meeting, the thought of making a radical change probably has occurred to you.
About eight years into my first career (as many of you know I’ve had a few), I ranked high enough to have access to files. As any good snooping executive would do, I looked at my folder. To my surprise there was almost nothing in it. Okay, yes, there was the usual tax forms, my original applications, and some outdated references but what was obviously not present was all but a very few performance evaluations. For a moment, I thought it was some kind of trick or joke, and then it dawned on me that I hadn’t had a written evaluation in years. Why?
My vacation strategy! I can hear the cries already, “I have to have a strategy for vacation as well? Isn’t a career strategy, a life plan and an investment direction enough?” I’ll say “maybe” but mea “no.” While I have written much about the value and importance of work, I am a devout believe in taking time away from the office, in fact, away from almost everything. I also subscribe to the idea that if you don’t plan it, someone else will get the long weekends, prime weeks, and extended holiday breaks. And guess who is left holding down the fort?
The other night I was watching an interview of two major players at Google Ventures. Google Ventures is the in-house “radical” venture group of the organization, the people who hunt for new ideas and people with ideas, and then invests time and skills with them with the hope of finding the next big thing.
Atul Gawande is an accomplished scholar (Mac Arthur Fellow), a staff writer for The New Yorker, and a Harvard professor, in addition to being a well-respected surgeon. He is also an astute observer with a curious mind. In the world of surgery, infection kills more people than the operations. Gawande thought there must be a way to increase survival rates. He stumbled on the effectiveness of the checklist, not a to-do list, but a step-by step form that is brief and effective even under the most critical situations.
All of us make mistakes, say things we didn’t mean, forget, or are rude when we may not have intended to be. Experience has taught me most people don’t intentionally harm others but once they do, they’re reluctant, or find it difficult, to take responsibility for the damage.
Last week, while I was considering subjects for this article, I found myself thinking about a tip my daughter-in-law, Mary, gave me. Since she was trained by the military as a truck mechanic, I take her automotive advice seriously. Then, I had to laugh. I think this is the third Competitive Edge Report I’ve written where I talked about cars. It’s a bit bizarre, since I drive only about 1,000 miles a year and have had the same vehicle for more than a decade. Hmmm.
I’ve helped people advance their careers, switch jobs, and change employers most of my work life. It is over a year since my husband passed away and recently I’ve decided to test the dating waters. Within weeks of navigating the dating scene it occurred to me that looking for a date and searching for a job have more in common tha I could have ever imagine or thought could apply. When looking for a career or your soul mate, follow these simple suggestions.
We will discuss, exclusively, chronological resumes. They are the most common, generally preferred by HR pros, and if you know how to create them, the easiest to write. They’re not well-suited to career changers, people with gaps in work, and possibly recent grads. We all need to remember a basic tenet. Your resume is your marketing piece; your cover letter is a sales pitch. Keeping that in mind sets the tone of each document and helps you decide where to put what.
All of us make mistakes, say things we didn’t mean, forget, or are rude when we may not have intended to be. Experience has taught me most people don’t intentionally harm others but once they do, they’re reluctant, or find it difficult, to take responsibility for the damage.
Constructive conflict is an essential part of any team, group, or partnership dynamic. If people do not disagree or come to the table with a variety of perspectives and their unique set of values, battles would eschew, new ideas would not flourish, and creativity would be stifled. When facilitating team building in a workplace setting, I often use the Thomas-Kilmann Conflict Mode Instrument as a data-driven jumping off point. The TKI is easy to administer and interpret, and powerful in the feedback it provides.
Who wouldn’t like to get more done in less time, have excess hours and energy to devote to family, hobbies, and rest? If you looked at the actions and habits of the average worker, you would wonder. We seem to be increasing productivity to levels formerly seen as impossible, lengthening our commutes and expanding our hours in the office at a price of 25-40% less sleep than our grandparents. Are we healthier or happy because of it, studies says “no.”
Each of us, at some time in our career, dreamed of “designing” the perfect boss. You know what I mean. Type in the specifications and out would come exactly who you needed to get your job done with none of the flaws we’ve all tolerated in mere mortals. The question is “what would you want in a boss?”
Watching the news coverage of the commercial airplane’s emergency landing into the river in New York I found myself curious about the captain. Who was he? What did he know? How had he learned it? Was it instinct or training, skill or luck? So what does this have to do with you, your career strategy and maybe your job search? Probably plenty. Captain Sullenberger had important elements of a successful career – deep passion, aptitude, high-quality and continued education and commitment.
When working with my executive coaching clients, or presenting to a group of leaders, I am struck by how often people identify with what they do versus who they are and what they have to offer. In the extreme they spend more time selling their employers than themselves. Good for Company X, bad for aspiring worker. I created a list of areas where you can enhance your brand to promote yourself, or should. It's what I call Aspects of Personal Branding in the Workplace.
Whether you call it laid-off, downsized, or losing a perfectly good position you love, being told you no longer have a job is not fun. While not totally preventable. it is possible to do things, or not do them, to lessen your chances of making the expendable list. Here are some of my suggestions: - Have customers. Employees with a book of clients are generally the last to go whether in sales, the law, or wealth management. Customers are not happy to see relationships end and companies are not willing to lose clients. Work on building your book of buyers.
Whether you are leading a major initiative, trying to get your team to the next level, or attempting to corral a group of volunteers, there are three important steps every leader needs to apply to ensure a positive outcome and invested participants. They are the 3 Fs — fuel, focus, and feedback. Let’s look at each.
Conversations with a number of coaching clients have focused on the need to network and develop a networking strategy. While job seekers may not want to “get out there in a big way,” they generally appreciate the role that reconnecting and meeting new people plays in identifying positions and landing the job they want and deserve. When I stress a minimum of 50% (or somewhere around twenty hours) of their job search time needs to be spent networking, clients fall off their chairs but reluctantly do it. The ones who master the skills tend to reap the greatest benefits.
Time off gave me the opportunity to read and listen to more news and pop culture media than usual. The myriad of suggestions is staggering. I have chosen a few I found interesting and doable. Try some and you will be well ahead of the curve. In 2011 I will: - Backup personal data as regularly as my office work. - Start and end with veggies. - Begin each day with a visualization of how I want the day to end. - Drop a toxic person in my life. - Nurture a friendship. - Book all prevention medical appointments for 2011 now.
Here is the second part of “Resume Essentials.” In this section, we’ll discuss some of the nuances of a resume and how it can attract the right people to you and your work history.
There is a myth circulating in the workplace and neighborhoods. It goes something like this “Networking during (fill in the blank, Thanksgiving, Christmas, August, end of quarter, bad weather… ) is a waste of time because no one is around.”
I hear it all the time from my coaching clients, “I want to get to the next level and in order to do that, I have to take on a leadership role.” “Really? And do you want to be a leader?” “I don’t know, seems like I have to if I want to get ahead.” This is a treacherous and potentially dangerous train of thought; one that could do more harm to a career than good. Why? Because, not everyone is cut out to be a leader intellectually, temperamentally, or with regard to energy and emotional strength.
I was working with an executive coaching client the other day developing a strategy for the next steps in her career. For reasons unclear to me, I thought our discussion was off course. Was I not asking the right questions? Not hearing the underlying comments or insights? Influencing her answers by showing some form of judgment or perspective? All were possible. The challenge was how to get to the meat of the issues. It dawned on me to make the problem visual.
I decided autumn was a great time to clean out the garage. Thought, while I was at it, to get rid of the things that had been replaced or whose time had come. The answer was clear—sell it at my first ever yard sale. Here’s what I learned and how I think we can all apply some of the lessons to other parts of our lives.
At its essence, networking is connecting with people. It can be individuals you know, want to know better, or are considering bringing into your sphere. As social beings the behavior is not only normal but instinctual. So why when I put “business” or “career” in front of networking do many of my executive coaching clients suddenly panic, plead ignorance, or express “hate”? My guess is they’ve never really tested, had a bad experience and/or don’t know the how tos.
Having been on both sides of the layoff table I can tell you with great confidence that few employment decisions are based strictly on contribution or goal attainment. Don’t get me wrong, making money for the firm is important, doing superior work is essential; however, there is that less tangible side, which often determines what column your name gets placed in. This article’s tips address some of those softer, less obvious issues.
When I say NUTs I am not referring to some of the crazies my clients tell me are hanging around their workplace. I mean Nagging Unfinished Tasks. You know what I’m talking about, those things you are going to file (electronically or physically), the calls you should make, the networking you should do, the recertification courses you plan on taking, the upgrades, clean-up and ramp-ups you have on some list or swimming in your brain. They are not complete and truthfully driving you nuts.
Are you a renter or an owner? The question is generally asked about living space or maybe an office. Today, I ‘m asking about it with regards to your job and/or career.
For nine consecutive years, info marketing guru Dan Kennedy had been a presenter at the number 1 seminar tour in the US. You only have to be around Dan an hour to observe his certain kind of genius as well as understand that maverick is not an understatement. Despite his eccentric behavior he manages to hold on to some very sensible pearls of wisdom.
If you want your resume to get noticed, open doors and land you the job you want and deserve … 1. State accomplishments - what have you done in past positions that has made the company money, saved them money, found them time, saved them time or brought prestige to the organization or the brand? Do Now! List your three biggest accomplishments.
How does a company, firm, or individual determine if they have, want, or are striving toward the competitive edge? Questioning “what is professional success?” is a good first step. For many, the easy answer is money and status. But, when these are attained (or lost) it is surprising how ethereal they were. On the other hand, if success has more to do with an ability to express oneself and be heard, engage with a passion and interact with equally motivated people, then the target moves.
Times are tough. It is hard to avoid the challenges of the day whether it is your job, wallet, optimism or health that has been impacted. Earlier in the year I was redoing my kitchen. Clearing out twenty years of accumulation was a bigger task tha I expected. I was shocked at how much food I had amassed. I decided to take the challenge announcing we were “eating from the cupboard” for the next two weeks. It was truly amazing how many wonderful things we found and the new dishes created. Rather than feeling deprived or restricted it became a creative and delicious process.
“Liars, Bigger Liars and d’em that figure.” An uncle often used this expression when knocking politicians and accountants. This week his words resonated with me as it seems everyone is accusing everyone else of either not telling the truth or lying by omission. The political debate is more about denying what is not true than defending it. Wall Streeters and their customers are accusing financial leaders of painting a rosy picture based more on hope than fact.
Watching the news coverage of the commercial airplane’s emergency landing into the river in New York I found myself curious about the captain. Who was he? What did he know? How had he learned it? Was it instinct or training, skill or luck? So what does this have to do with you, your career strategy and maybe your job search? Probably plenty. Captain Sullenberger had important elements of a successful career – deep passion, aptitude, high-quality and continued education and commitment.
Sound golf advice. I can think of a few applications—fat heads often have trouble with finesse and close-ups; bigger isn’t always better and there is the right tool for almost every task. When I think of applying the idea to challenges in the workplace I am drawn first to bullying. Some time or another all of us have probably done a bit of bullying. For many people it is their MO. Are you a bully? Do you tolerate this type of behavior in those who work for you? Do you allow yourself to be pushed around by someone larger, louder and more aggressive than you?
Social Networking gets your job search noticed When I speak of social networking I am referring primarily to Facebook.com (growing the fastest) LinkedIn.com (I call it the Facebook.com of business), My Space.com (huge globally) and Twitter.com (getting the most buzz). Not to say there are not other locations but if you used only these you would be well into the game. Why would a sane adult want to enter into the social networking arena, during a job search?
Top 4 Resume Writing Mistakes Smart People Make (and how to avoid them) 1. Underselling Accomplishments. You would be amazed how many people either forget or minimize their achievements. Some managers are too quick to give, rather than take credit, and often couch their successes in qualifying terms such as “possible,” “assisted,” “worked with,” “generally.” Solution: Work with someone who can help you harvest those accomplishments. Keep files throughout the year listing contributions and results. It is easy to forget and or assume everyone knows.
People who are afraid to speak in public think nothing of writing everything about them self on line either in blogs, personal web sites, through social networking or e-mail. You could buy a billboard in Times Square and fewer people would have access to your information than if you posted on many popular social networking sites.
If the 80s was the decade of the manager (remember The One-Minute Manager?), and the 90s focused on leaders (sometimes more like celebrities), the 00s is the time of team leadership. No longer are companies relying on a single person to drive the vision. The risks are too high, the talent thin. The needs demand depth and breath of knowledge as well as skills. Only a highly qualified leadership team can meet the challenge. In addition, evidence shows that successful teams produce greater results and happier employees.