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Articles by Joey Faucette

Browse published articles attributed to Joey Faucette, with full-archive search.

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By Joey FaucetteRecently published1 topic

3 Ways to Give Positive Customer Service in a Negative Election Year

Your customers aren’t sure what to expect from you right now. Election year uncertainty casts a negative anxiety over doing business that political ads only exacerbate. Customers aren’t sure who cares, who to trust, and who is on their side. How do you engage this adversity so as to increase sales, and get greater productivity from your team so you can leave the office early to do what you love with your family? Employ these 3 Ways to Give Positive Customer Service in a Negative Election Year: Give Carer Your customers are thinking, “Who cares about me?”

Primary topic: Leadership

1,462 views

By Joey FaucetteRecently published1 topic

3 No-Cost Ways to Positively Profit from Changing Your Customer Experience

A friend of mine told me about his customer experience with an oil change. He arrived before the shop officially opened, simultaneously with another customer. She tried the door, found it open, and walked in. He followed. The two chatted, waiting for the attendant. When he arrived from the back, he gruffly said, “What are you doing in here? We don’t open until 7:30,” turned and went back. My friend assured me he will find a new oil change shop. If you’re the owner or manager, how do you find out about such experiences? When business drops?

Primary topic: Leadership

1,447 views

By Joey FaucetteRecently published1 topic

3 Tips to Positively Enjoy Your Vacation More

You’ve made your reservations. You’ve paid your deposits. Now it’s time to go on vacation. Have you planned to have a great time? Or, do you just hope it will happen and work avoids intruding on your experience? Here are 3 Tips to Positively Enjoy Your Vacation More: Demonstrater In our previous blog, you put into practice “3 Strategies to Avoid Vacation Anxiety.” That is, we: 1. Described the status of your projects and shared it with your coworker and/or supervisor 2. Defined “emergency” for your coworkers and/or supervisor so as to avoid interruptions, and;r

Primary topic: Leadership

1,441 views

By Joey FaucetteRecently published1 topic

3 Signs You Are Positively Engaged at Work

“How do you know you’re doing what you’re supposed to be doing for work?” the college student asked me. A middle-aged guy and I had the same discussion recently as he transitions careers. The answer lies in your heart; what you “Believe” about your work, the third core practice of a Work Positive lifestyle. What emotionally engages you about your work? What are you looking for at work? These conversations prompted my own looking for and discovering 3 Signs You Are Positively Engaged at Work: You Look Forward

Primary topic: Leadership

1,412 views

By Joey FaucetteRecently published1 topic

3 Low Cost Tips to Positively Profit at Work

The banks aren’t calling to loan you money to grow your business…or start one. So how will you expand in the most profitable manner? Here are 3 Low Cost Tips to Positively Profit at Work. Discoverr Think of business as a discovery mission. Daily you have multiple opportunities to discover more customers, more niches, more problems your business can solve, more…you fill in the blank. You must invest some time in creating conversations in order to discover. Ask your best customers, “Who do you know that we can help the way we do you?”

Primary topic: Leadership

1,407 views

By Joey FaucetteRecently published1 topic

3 Strategies to Positively Win as a Team

College basketball’s annual trek up the Final Four mountain began this week. While the school names change from year to year, the qualities of championship caliber teams are consistent. What are they? And how can you learn from them to win championships at work? Here are 3 Strategies to Positively Win as a Team as you Work Positive: Play Offense and Defenser Championship teams know how to score a lot of points and how to keep the other team from scoring as many. Lots of teams excel at one or the other. Championship teams do both well.

Primary topic: Leadership

1,407 views

By Joey FaucetteRecently published1 topic

How Does Your Team Win Like the San Francisco Giants?

The San Francisco Giants won the World Series…again. That’s two of the last three seasons, a rare achievement. What discoveries are there for you in their success as you seek to increase sales with greater productivity so you can leave the office earlier to do what you love with those you love? Brian Sabean, GM, describes the key to their success when he says of the players: “They didn’t try to be the guy. They were just trying to be a guy. That’s the mantra of this organization—be a teammate.”

Primary topic: Leadership

1,377 views

By Joey FaucetteRecently published1 topic

5 Spring Things the Positively Successful Do to Grow

The snow finally melted to reveal a spring-like day. The calendar called my wife and I to activity—to act on our plans for the blueberry bushes to grow fruit. Positively successful people understand that it’s a process to grow personally and professionally. They Work Positive with themselves and their business to bear fruit. They do these five spring things to grow: Purpose For our blueberries, the purpose is for me to step outside around 6AM each day in July and August to pick for my breakfast. In the evenings, we purpose to pick and put in the freezer for after growing season.r

Primary topic: Leadership

1,359 views

By Joey FaucetteRecently published1 topic

3 Strategies to Avoid Vacation Anxiety

“Dr. Joey,” she asked. “Why is it to be gone on vacation for one week, I have to do two extra weeks of work? One before I leave, and the other when I get back?” Have you ever wondered that? Sure seems that way, doesn’t it? Here are 3 Strategies to Avoid Vacation Anxiety: Describe Statusr Have a meeting with yourself and describe the status of each of the projects receiving your primary attention currently. How far along are you? Where are you on the project timeline? Will any status reports require filing while you’re gone? What must you accomplish before you leave?

Primary topic: Leadership

1,334 views

By Joey FaucetteRecently published1 topic

How Do You Vote for Your Business?

U.S. citizens cast their vote for the next President, Vice-President, and a host of congressional leaders this week. Attention focuses on this once-every-four-years activity with a virtual obsession. Yet, there is a more important vote you as a business professional cast and more often than every four years. While government leaders are important, your leadership in business has a significant, daily impact on you and the people around you.

Primary topic: Leadership

1,332 views

By Joey FaucetteRecently published1 topic

3 Strategies to Keep a Work Positive Environment in a Negative Election Year

Welcome to the 2012 Election—the Year of Negativity. Like the weather, everyone’s talking about it, yet no one is doing anything about it… …yet it does have a negative effect on your business. The advent of 24/7 information channels creates a constant media feeding frenzy of irrelevant, trivial snatches of negative spin hurled by candidates at one another. This hourly barrage of unsubstantiated negativity drains positivity from your work environment. Mission focus scatters. Morale suffers. Productivity follows. Profits diminish. But it doesn’t have to be that way.

Primary topic: Leadership

1,298 views

By Joey FaucetteRecently published1 topic

3 Reasons to Serve Others as You Work Positive

Last week, I spoke to a group of State Farm agents and team members in the Houston area about how to Work Positive in a Negative World. During the workshops, I interviewed selected agents as positive examples of the five core practices. One of those agents, Corey LeJeune, serves The Woodlands, and has a son who turns one year old in a couple of weeks. His son’s birth prompted Corey to look ahead to birthday parties. He imagined great celebrations for his son, but then began thinking about less fortunate children whose parents couldn’t afford to give them a party.

Primary topic: Leadership

1,296 views

By Joey FaucetteRecently published1 topic

3 Strategies to Work Positive in the Vertigo Economy

I recently returned from a week of speaking engagements to awaken the next morning to a case of vertigo. I woke up, rolled out of bed as usual, and the floor rose up to whack my head. It was kind of like being drunk on a rollercoaster ride. Over the next several days, I was in bed or in my recliner, hanging on for dear life, wishing the room would stop spinning. As the rotation slowed, I moved around some. That’s when I thought, “This is like trying to do business today. Just when you think you have figured it out, everything moves and you’re off balance again.”

Primary topic: Leadership

1,291 views

By Joey FaucetteRecently published1 topic

3 Strategies to Positively Turbocharge Your Productivity

What one word describes what these three scenarios share: Many states have passed a “no texting while driving” law. The gallery is quiet while a golfer putts. You are overwhelmed at work. So what’s your one word? Mine is… …focus. Texting diverts your attention from driving and you wreck. Noise distracts a golfer’s attention. You try to do everything at once and do a small portion of it well. So how do you improve your focus with greater productivity so you get out of the office earlier? Here are 3 Strategies to Positively Turbocharge Your Productivity:

Primary topic: Leadership

1,286 views

By Joey FaucetteRecently published1 topic

Three Reasons to Do Business Face-to-Face

Recently, I delivered a keynote presentation about business growth, “Fence Posts to Trees,” to the top forty emerging leaders of a U.K.-based pharmaceutical company. I ate with one of their five senior VPs during the meal that preceded. He lives in Scotland, commutes to London weekly, and travels to other countries. We talked about his travel schedule a bit and I asked, “How much do you employ technology to conduct virtual meetings?” To my surprise he answered, “More tha I like. When we’re doing business in other countries, it’s difficult to virtually communicate some things.”

Primary topic: Leadership

1,270 views

By Joey FaucetteRecently published1 topic

3 Ways to Cure Holiday Overwhelm at Work

Has your to-do list grown ove ight? Yes, it’s “the most wonderful time of the year”…and yet many of us miss the wonder of it all due to the overwhelm at work that accompanies the holidays. Here are 3 ways to cure your holiday overwhelm at work starting today: Focus on Positive Strengthsr From Madison Avenue to Your Street, you are shoved toward an impending sense of lack during the holidays. This scarcity mentality afflicts you at work as well, shifting your focus to the negative.

Primary topic: Leadership

1,266 views

By Joey FaucetteRecently published1 topic

How Do You Finish Your Day Strong?

You discovered your productivity trigger. You are more productive in that all-important first hour of your day. You set boundaries around technology intrusion on your productivity. You are well on your way to doing more in one hour than most business professionals do in a month. But there is one more question to answer for greater productivity as you start the final quarter of 2012: How do you finish your day strong? The concluding actions of yesterday ring loudly as you greet tomorrow-becoming-today. Here are three strategies for you to finish your day strong:

Primary topic: Leadership

1,258 views

By Joey FaucetteRecently published1 topic

3 Ways to Deal with Squawkers in Your Business

I enjoyed some quiet time early one morning before the demands of my day started. All of a sudden, a bird began squawking just outside the window. At first I ignored it, but it loudly persisted so I got up. As I stepped out on the porch, I saw the bird squawking at Maybelle, our cat, who sat on the porch, staring off across the horse pasture. The bird bothered me, but not Maybelle. She sauntered over, giving me permission to pet her while the bird still screamed at us. But Maybelle didn’t mind. She knew the bird was there, but chose to ignore it and enjoy my petting.

Primary topic: Leadership

1,252 views

By Joey FaucetteRecently published1 topic

How Do You Limit Technology’s Intrusion on Your Productivity?

You discovered your productivity trigger and transformed your first hour to be more productive. The third question to answer as you increase sales and achieve greater productivity so you leave the office earlier to do what you love with those you love is this: How do I limit technology’s intrusion on my productivity? Marilyn vos Savant says, “Working in an office with an array of electronic devices is like trying to get something done at home with half a dozen small children around. The calls for attention are constant.”

Primary topic: Leadership

1,247 views

By Joey FaucetteRecently published1 topic

3 Ways to Positively Gain Time

Daylight Savings Time starts this weekend in most of the U.S. We “lose an hour” to supposedly gain more sunlight at the end of the day. So how do you deal with this lost hour? And all the other lost hours of productivity at work? Here are 3 Ways to Positively Gain Time: Prioritiesr Dr. Covey was fond of saying, “The key is not to prioritize what's on your schedule, but to schedule your priorities.”

Primary topic: Leadership

1,235 views

By Joey FaucetteRecently published1 topic

How Do You Give Exceptional Customer Care?

In the last few months, our team has run up a steep learning curve in developing a new product line and the means to administer it. We’ve experienced a great deal of change and discovered as we’ve run this race that exceptional customer care is an integral part of a successful process. Here are 3 characteristics of exceptional customer care we experienced that created “raving fans” out of us. Ask Great Questionsr

Primary topic: Leadership

1,233 views

By Joey FaucetteRecently published1 topic

Do You See What I See?

You have read story after story of random acts of kindness. The person at the drive-thru window who pays for the coffee of the person behind them, who then pays for the coffee of the next person, and so on for up to 27 customers. The same type of generosity occurs at traffic toll booths.

Primary topic: Leadership

1,224 views

By Joey FaucetteRecently published1 topic

3 Ways to Cure Holiday Overwhelm at Work

Has your to-do list grown ove ight? Yes, it’s “the most wonderful time of the year”…and yet many of us miss the wonder of it all due to the overwhelm at work that accompanies the holidays. Here are 3 ways to cure your holiday overwhelm at work starting today: Focus on Positive Strengthsr From Madison Avenue to Your Street, you are shoved toward an impending sense of lack during the holidays. This scarcity mentality afflicts you at work as well, shifting your focus to the negative.

Primary topic: Leadership

1,220 views

By Joey FaucetteRecently published1 topic

3 Reasons to Shop Small This Weekend

Shoppers will crowd the super centers and malls this weekend following Thanksgiving in the U.S. In fact, over the next several weeks, retail stores will do 50% or more of their business for the year. So where will you go? And who will you do business with? If you truly want to create a Work Positive impact with your holiday spending, here are three personal reasons to shop locally this Saturday, November 24, which is Small Business Saturday. Personal Servicer

Primary topic: Leadership

1,206 views

By Joey FaucetteRecently published1 topic

A Lesson for Businesses from PAC-12 Commissioner Larry Scott

The major activity in college athletics last week saw universities realigning their conference relationships. It’s a growth industry in a down economy and they’re seizing financial opportunities that emerge from positive associations with high fan-base institutions. The PAC-12’s announcement to “hold” was in stark contrast to this auction-like attitude. Commissioner Larry Scott said, “…we are going to focus solely on [our] great assets, our strong heritage, and the bright future in front of us.” http://tinyurl.com/3rjhv5l There’s a lesson here for all of our businesses.

Primary topic: Leadership

1,197 views

By Joey FaucetteRecently published1 topic

3 Ways to Make Your Business Sing On-Key Despite the Flat Economy

At times we allow the negative noise of the flat economy to drown out any positive, on-key music in our businesses. Soon the negative noise has an effect on you. You become filled with: Fears about finances—“The bank called. Surely they’re not calling in my note.” Suspicions about an employee—“He sure talks about our competition a lot.” Mistrust of a vendor—“She says she’s doing me a special favor with this contract, but…” What’s a business owner to do?

Primary topic: Leadership

1,191 views

By Joey FaucetteRecently published1 topic

What’s Your Productivity Trigger?

My Grandfather told me stories of getting up at 4:30 a.m. to bring in the wood, put it in the cook stove, and light the fire so his mother could prepare breakfast. A sister gathered in the dark eggs laid by the hens. A brother prepared the pig months earlier. The flour ground from their corn was in a sack to make the biscuits with fresh milk from their cows. Sure they had a lot to do every morning, but if they wanted to eat, this is what they did.

Primary topic: Leadership

1,180 views

By Joey FaucetteRecently published1 topic

3 Ways to Give Positive Customer Service

The relationships we have with our customers are the most important assets we possess. Easy to understand and take care of, right? Nope. As I travel, I encounter a great deal of customer service and disservice. Last week, I learned 3 Ways to Give Positive Customer Service from some positive and negative experiences. Here they are: Listenr As my assistant made reservations for my stay, the Marriott property had obviously listened to previous patrons and anticipated my needs. They asked,rn--“May we pick him up at the airport?”rn--“Will he want a ride to his meeting?”r

Primary topic: Leadership

1,171 views

By Joey FaucetteRecently published1 topic

5 Ways to Positively Win an Oscar at Work

How do you walk the red carpet at work and up onto stage to accept the Academy Award for increasing sales with greater productivity so you get out of the office earlier? Here are 5 Ways to Positively Win an Oscar at Work: Focus on the Partr As talented as you are, you have one part to play. Focus on that part and make it your role despite the distractions of a large cast of customers and teammates. Repeat the positive lines of success over and over until you get them right. Filter out the negative experiences.

Primary topic: Leadership

1,171 views

By Joey FaucetteRecently published1 topic

A Maple Tree Business: Three Ways Your Business Stands Out in 2012

Nearly all of the trees on our farm had dropped their leaves by last month except for one maple tree. This one maple tree held on to its leaves like a kid hanging on to his blanket when mom says it has to be washed. Finally it let go of its leaves. The other trees were gray and looked like sticks. This last maple tree put on a show of color, its green leaves turned yellow, then orange, and red against the mundane backdrop of the woods.

Primary topic: Leadership

1,159 views

By Joey FaucetteRecently published1 topic

What's Your RROI?

You’ve had numerous conversations about your ROI—the Return on Investment—your company achieves. But what about your RROI—the Redefined Reality on Investment—you achieve? Think of your RROI as what’s different—new and improved—about your business and lifestyle since you started your company. If you previously worked for someone else, what’s better now that you own a business? A desire to Redefine our Reality is the #1 reason most of us buy or create our own company. But is your investment of time, energy, and money redefining your reality in the ways you imagined?

Primary topic: Leadership

1,153 views

By Joey FaucetteRecently published1 topic

Who Moved My Time? 3 Tips to Positively Spring Forward at Work

When the alarm clock radio has awakened me for the past few weeks, the sun was getting up and it was light. I like that. This morning, it went off and the sun was still asleep and it was dark. I don’t like that. Welcome to the first workday of Daylight Savings Time. Sure, I’ll enjoy an extra hour of sunlight this evening. But that didn’t help any this morning. Somebody moved my time. Seems like somebody is always moving something, aren’t they? Especially in business… Since everything is changing so rapidly, how do you keep up?

Primary topic: Leadership

1,151 views

By Joey FaucetteRecently published1 topic

3 Positive Ways to Deal with the Unthinkable

It was a routine attempt to block a three point shot. But when University of Louisville sophomore guard Kevin Ware landed, his tibia compound fractured. The unthinkable happened. The next 30 minutes plus the rest of the game was a lesson to us all when dealing with life or business. As I watched, I discovered 3 Positive Ways to Deal with the Unthinkable: Deal in Realityr When the unthinkable happens, it’s anything but pretty. The Louisville and Duke players turned their heads away in disbelief. To their credit, CBS spared us the gruesome, repetitive replays.

Primary topic: Leadership

1,148 views

By Joey FaucetteRecently published1 topic

Welcome to the We Economy: 3 Positive Business Conversations to Have Today

To succeed in today’s economic environment, check your ego at the door and embrace a new way of doing business that is about more than what you can control and manipulate. That’s your ego talking. The Ego Economy is dead. Welcome to the We Economy. This rising tide of the We Economy can lift all of our companies on thrilling waves of positive profits or capsize and drown us in red ink. We choose. How do you navigate the change and positively succeed at work?

Primary topic: Leadership

1,147 views

By Joey FaucetteRecently published1 topic

What Hour is the Most Productive in Your Day?

Last week you discovered your productivity trigger. I found mine standing around a family member’s grave, watching dragon flies and remembering their 30-day life spans. A new focus emerged for me in doing business, one that defines success by my clients’ success. My to-do list is better now—more focused with less time required for completion. The second question to answer as you increase sales and achieve greater productivity so you leave the office earlier to do what you love with those you love is this: How do I act in my first hour on my productivity trigger?

Primary topic: Leadership

1,141 views

By Joey FaucetteRecently published1 topic

3 Keys to Positive Productivity Today

Positive productivity is more difficult for most business persons these days. Persevering and achieving your business dreams in the midst of a negative world is increasingly challenging. The uncontrollable negatives from bombings to an unfamiliar economy that just won’t correct assault us daily. How do you productively achieve your dreams today? Here are 3 Keys to Positive Productivity Today: Give Attention to Positive Thoughtsr

Primary topic: Leadership

1,133 views

By Joey FaucetteRecently published1 topic

The Most Important Thing Your Business Needs Today

Most of the stories my grandparents told were about how hard just making a living was during their growing up years in the Great Depression. Their stories always left me with a certain sense of financial uncertainty, of “Whew! Glad I didn’t grow up back then because I would have had nothing.”

Primary topic: Leadership

1,130 views

By Joey FaucetteRecently published1 topic

The One Thing You Must Do When the Deck is Stacked

The deck was stacked against me that morning… I moved my daughter over the weekend which involved driving a truck and trailer for 17 hours, moving more stuff tha I care to remember, and wrestling a bear of a refrigerator to the point of physical exhaustion and sleep deprivation… My alarm clock went off an hour early because I forgot to reset it…and so did my coffeemaker… I skinned my right thumb while moving furniture. It decided to bleed on my favorite white dress shirt as I put it on that morning…

Primary topic: Leadership

1,110 views

By Joey FaucetteRecently published1 topic

3 Things You Gotta Believe about Your Business

What do you believe about your business? Your business beliefs are the core values of your “how” in leading your relationships and managing the details. Have you ever taken four minutes and written them down? Make sure you include these three things you gotta believe about your business: Business Pacer When my daughter ran distance races, she trained her body to build endurance by putting in the necessary miles daily. She also exercised her mind to learn course management.

Primary topic: Leadership

1,086 views

By Joey FaucetteRecently published1 topic

Three Strategeis to Finish Strong in Your Business in 2011

So here you are sitting in your office, staring at a couple of weeks left in the month, and wondering how you will finish up 2011. The holidays are nice and all, but depending on what kind of business you’re in, you’re either overwhelmed and just trying to keep up or underwhelmed, worried about keeping the door open until business returns to normal. Regardless, you talk to yourself and the conversation starts with, “I’ll be OK. Business will be better when . . . I get some new employees.” I move to a new location.” I renegotiate my supplier contracts.”

Primary topic: Leadership

1,039 views

By Joey FaucetteRecently published1 topic

Three Personal Reasons to Shop Locally this Weekend

Shoppers will crowd the super centers and malls this weekend following Thanksgiving. Friday and Saturday are really busy shopping days in the U.S. In fact, over the next several weeks, retail stores will do 50% or more of their business for the year. So where will you go? And who will you do business with? If you truly want to create a Work Positive impact with your holiday spending, here are three reasons to shop locally this Saturday, November 26, which is Small Business Saturday. Personal Servicer

Primary topic: Leadership

1,026 views

By Joey FaucetteRecently published1 topic

3 Delicious Qualities of a Work Positive-Solid Business

My grandmother gave me a chocolate bunny every spring when I was a child. I always looked forward to getting it, but there were some chocolate bunnies I liked better than others. Some years she gave me a hollow chocolate bunny. Now I really liked the chocolate, but when I bit into it, there was nothing but air. Other years she gave me a marshmallow-filled chocolate bunny. It was great because it had something inside. But marshmallow does get a little old after a few bites and it’s just not chocolate.

Primary topic: Leadership

838 views

By Joey FaucetteRecently published1 topic

Three Reasons to Positively Take Time Away

Around this time of year, we take some time away from work. At least those who have jobs… For those of us who own the business, such time away seems elusive. Here are some reactions I receive when I coach entrepreneur owners to positively take time away from work and my responses: “I can’t afford to take any time away.” You can afford it, and will benefit. Recall the last time you tried to remember something—a customer’s name, your password, or a vendor—and failed. The harder you tried, the further it crept into your memory. When did you remember it?

Primary topic: Leadership

831 views

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