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Browse published articles attributed to John Mehrmann, with full-archive search.
Lost your Job? Experiencing a sudden or unexpected career change? Worried about your future? The emotional response to career change is similar to dealing with loss as characterized by Kubler-Ross. Denial There are typically two stages of denial that occur with sudden or unexpected career ...
What does it mean to be a Trusted Advocate in Customer Service? To be truly successful in delivering service, it is necessary to understand and support the many collective individuals who are part of the complex chain in delivering customer satisfaction. As an executive in the service ...
We are never too late to thank our teachers, and never too old to learn from children. Wide eyes stared with rapt anticipation as the teacher strolled between the rows of desks. The teacher carried a stack of construction paper in her arms, handing a single sheet of fresh clean paper to each ...
Namastrategy (noun) is derived from the words Namaste (Sanskrit), and Strategy (Greek). It is a long term plan of action, and a method of winning, that is based on respect and recognition for the value of partners and clients, in acquisition, merger, expansion, and diversification.nn- Namaste ...
Many successful organizations have survived turbulent economic conditions and fierce competitive environments by consistently nurturing a niche, and the loyal consumers in the niche community. It is possible to expand and grow business in addition to the niche. Unfortunately, several other ...
The rules have changed. The Internet has made it easier, faster, and more convenient for consumers to compare prices, quality, features, and previous customer experiences. With a suddenly level playing field for brand comparison of commodities, what is the new differentiation? Trust, confidence, ...
A common fear that everyone experiences at some time or another is the fear of failure. If you have encountered this fear, or battle it from time to time, you can have some comfort in the knowledge that you are not alone. Be assured that when that conce does arise, you can beat it. The Drive ...
Training can be used to educate, motivate, and cultivate the work force, partner organizations, and customers. When administered effectively, training is an interactive conduit for delivering measurable benefit to the participants. Whether you are a trainer, a manager responsible for selecting ...
If you are speaking to a large audience, a small room full of people, or conducting a personal presentation, nothing is as effective and engaging as living in the moment. This is a lesson taken from the stage to the boardroom by Pat Dolan, Fine Arts Chair of St. John's. As the Fine Arts Chair ...
Emergencies are attributed to the unexpected. Emergencies happen when things don't go as intended or have the desired results. We plan, we prepare, and we become comfortable with normal routines. Then, out of the blue, an emergency happens that changes everything. People panic, pressure mounts, ...
We negotiate every day. There are negotiations in sales, customer service, interviewing for a position, and relationships between vendors and suppliers. The most powerful tool in negotiations is not what we say, it is what we hear. Make a checklist of these five items and apply it to your next ...
Once upon a time there was a deaf salesman named Aesop. He tried to sell his wares to the blind brothers Grimm, but no matter how much he elaborated on the features of his wares, the brothers Grimm could not see the benefits. The brothers tried to explain to Aesop that they could not see the ...
Imagine what you could accomplish if you were given 100 years to complete any project of your choosing. How would you approach your project management and your time management? What would your timeline look like? How many years would you devote to study, observe, listen and learn? You would ...