Article
How to Improve Your Customer Service Call Center So You Can Achieve Double-Digit Response Rates
When your customers buy an important product from you, they trust your company will support them after the sale. In many companies, this trust is being violated. Customers are experiencing "customer service blow-offs" and translate these experiences into your company saying: n "You've already bought. Now our priority is getting more new customers".n "You want service? Go figure it out on the Web or wait on hold for one of our poorly trained customer service representatives".
September 22, 2007