Gary B. Cohen
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How Do I Demonstrate I Am Listening
I have spoken to many leaders and the consensus is that nlistening to the answer is more important than asking the nperfect question. Listening intently builds trust between nyou and the speaker. With that in mind, here are some tips to nimprove your listening:nn 1. Donât let your mind wander. Zen masters can keep ntheir minds completely focused on one thought or nconversation, but most of us can not. We might, for ninstance, latch onto one piece of information that the nsp
September 18, 2007
Article
How do I demonstrate I am listening
I have spoken to many leaders and the consensus is that nlistening to the answer is more important than asking the nperfect question. Listening intently builds trust between nyou and the speaker. With that in mind, here are some tips to nimprove your listening:nn 1. Donât let your mind wander. Zen masters can keep ntheir minds completely focused on one thought or nconversation, but most of us can not. We might, for ninstance, latch onto one piece of information that the nsp
July 17, 2007
Article
Create Better Decisions: Whose Decision Is It?
As clients meet with me to discuss leadership, inevitably the conversation turns to decision-making. Making decisions is one of the most taxing job responsibilities that leaders have. In my experience, leaders suffer more than they should because they make too many decisions. Too often, they fail to ask, âWhose decision is it?â or âWho is the decider?â nnWhen leaders take the burden of responsibility too far, they either want to protect others from making tough decisi
January 20, 2006
Article
What causes people to shut down and disengage from conversation?
Due to the power differential between leaders and their team members, leaders must learn not only how to tolerate criticism, but also to restrict their criticism of others. When we are criticized, we feel like our bodies are under attack. This fear or panic causes our prehistoric, reptilian brain to flood with blood. Rational thought is restricted, and, instead, we concentrate on our bodily impulses: fight or flight. A âfloodedâ person (whether it is the leader or a team
January 12, 2006
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