JoAnna Brandi
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Article
Power Up Performance: 9 Ways to Keep Employees Engaged
Are your employees engaged in their work, or are they estranged from your company's mission and their role in making it happen? Mounting evidence suggests that the more engaged employees are in what they do, the better their performance and the higher the rewards for everyone. The key is to have managers who are skilled at creating employee engagement. Customer Care Coach® publisher JoAnna Brandi explains why this is important, and shares tips for giving employees what they
March 31, 2005
Article
Create a Positive, Upbeat, "Can-Do" Workforce and Dazzle the Customer with Your Caring
Given the choice of dealing with a positive, upbeat employee with a "can-do" attitude or dealing with a disgruntled, distracted, uninterested one, which would you choose? No contest. Customers always want the best experience possible; they want it to be easy and pleasant to do business with your company. Enter the real challenge of "Relationship Management," the relationships. Until all of our business is done electronically, and much of it might be, managers, in addition to
March 22, 2004
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