Kate Zabriskie
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Retail Customer Service: Tips For Improving Your Service
Today I witnessed a customer service miracle in action. I took my son to our local fast food restaurant, so he could have some lunch and play in the indoor playground. While I was waiting for our food to be ready, a woman approached the counter with a crushed Styrofoam cup. She said, "This cup fell off of our table and broke. I need another drink and I need someone to come clean up our table and the floor." The tone of her voice suggested that somehow the restaurant was respo
April 25, 2006
Article
Did You Hear? Three Surefire Steps to Minimize Gossip at the Office
It starts out innocently enough with someone in the break room saying, âIsnât it a shame about Jack?â Clueless, you reply, âWhat about Jack?â âDonât you know about his wife?â When you answer in the negative, your colleague seizes the moment to fill you in on all the gory details of Jackâs wifeâs ongoing affair with none other than your bossâs husband, and poor Jack is now in rehab because he started binge-drinking to drown his misery. Of course, since yo
April 1, 2006