Michael Clearman, founder and CEO of Final Word Solutions, brings focused passion and proven leadership to his client companies. Final Word Solutions is a professional business and communication consulting firm. After many successful years in the consulting arena he is uniquely prepared to assist your business through a combination of both time-tested and innovative business strategies. During his over two decades experience in all areas of business and professional communication, he has developed a reputation as an expert in the field. He has a passion for finding fresh, cutting edge programs to under gird the important work of this vital industry.
Michael began his business career in the oil and gas industry, where he served as Vice-President of Marketing for Travis Exploration in Austin, TX. Additionally, he has served various organizations throughout the nation as a writer and motivational speaker. Volunteer positions include many leadership positions on various boards and a stint as interim President for a youth prison organization.
Michael currently serves “Don’t Hit Send” as their Dir. of Sales. Also, he is excited to be playing the role of a private detective in his first feature length film. He is a writer and is working on a book of his original poetry, as well as a novel. Additionally, he has done radio work, PA announcing at sporting events, and served many organizations as a motivational speaker.
Michael is the proud father of three children and grandfather to two amazingly gifted and extraordinarily handsome grandsons! Taylor Nicole is a professional actress and lives in Santa Monica; CA. Clayton is a restaurant manager and also lives in Colorado Springs, CO. Cody is a Music Minister and is married to Kristin, parents to the aforementioned unsurpassed grandsons, Kailas and Conner. Michael’s greatest pleasure in life is visiting his children and playing with his grandsons!
A 2 1/2 Hour results driven Virtual Communications Course
You Will Learn:
How to speak the language of email
How to interpret and decode emails
What motivates the sender
How to create persuasive replies
Open more doors to potential customers
Prevent loss of potential customers
Reduce miscommunications
Become a Certified Virtual Communication Specialist
Why You Should Become Certified:
• Everyone uses Email & Text.
• Everyone wants more customers.
• Successful business owners and sales people know that improving communication techniques = easier & faster growth.
• Ultimately, it is not about how many leads you have… it is about how many you close. It is impossible to close someone that… Doesn’t Like You or Doesn’t Like How You Email or Text. We teach people how to be liked Virtually !
• Don’t Hit Send methodology is being successfully used in the following industries: Automotive, Insurance, Real Estate, Financial Services & Direct Selling.
• Participants receive a downloadable workbook and a Certificate of Completion making them a ‘Virtual Communication Specialist’.
Don’t Hit Send™ Breakthrough !
Like many great breakthroughs, Don’t Hit Send™ is the by-product of something else. It came about during a consulting engagement with a wealthy developer in Belize. Marvin Sadovsky, PhD was asked by the developer to assist his sales team to produce at a much higher level. Here’s what happened:
The Setting:
The developer had developed and constructed a beautiful high end resort community on the water in Belize. These were Multi-million dollar estates that were being marketed around the globe to wealthy individuals.
The Problem:
Although the global marketing campaign was a success (measured by the volume of interested people requesting additional information) the sales conversation rate was dismal. For every 50 in-bound requests for information that the sales team responded to, only 1 continued to dialog and pursue looking at the property.
That’s a 50/1 ratio of requests to conversions. This 2 % conversion rate was not acceptable to the developer and needed to change!
What Happened Next:
When Dr. Marvin arrived in Belize, he examined everything. He reviewed the marketing materials; he met with the 26 sales consultants to understand what they thought was the problem; he even looked at the development itself. Then, he looked at the in-bound emails from potential customers requesting more information and the responding out-bound emails sent by the sales team. Comparing the two he immediately discovered the problem.
Although the sales team was highly skilled at communicating in-person or by phone they didn’t know how to create a relationship via email. It was like they were speaking a language different than the potential customer in their response. No wonder the conversion rate was so bad, they weren’t communicating.
The Breakthrough Solution: 31% Increase
Over the next few days Dr. Marvin worked with the sales team. He taught them the “Language of Email”. To communicate in any language there are two things you must be able to do, listen and speak. The “Language of Email” is no different.
Before you can speak fluently with someone you must first understand who they are and what they want. What and how a person writes things in their email to you… should determine how you write back to them. “However, this is only true if you want to create a great first impression and see the value in having that person like you”.
What the sales team learned was how to interpret and de-code the other persons email and how to respond for maximum results.
It Worked! Using the Don’t Hit Send system the conversion rate grew from 2% to 33%.
Significant…. Yes! Duplicatable…. Yes!
Email is your number one business communication tool today. If building relationships through email is important to you...Don’t Hit Send™ will teach you how.
Michael Clearman
Don’t Hit Send, LLC
32 Remington Drive
Highland Village, Texas 75077
Phone: 214.598.0018
Email: mike@donthitsend.com