Russell Polson

Article

Why Record Your Telephone Calls?

In today’s business environment the need and ability to record phone conversations is critical. Whether for staff training or being able to verify information given, call recording provides a secure, impartial and utterly reliable witness to every important phone call. Call recording can also be used to improve customer service, resolve customer disputes, enhance employee productivity and meet legal and contractual call recording obligations.nnLarge call centres were ea

March 12, 2008