Ben Joseph MBA

Ben Joseph Quick Facts

Main Areas: Dental Financing, Patient Financing, Medical Financing
Career Focus: Patient Financing
Affiliation: Denefits
I'm responsible for supervising the day to day activities of assigned Patient financial counselors. This includes dealing with self-pay arrangements, insurance providers, charity funds and internal financial assistance program. The Incumbent requires strong organizational skills as well as superior customer service perspective.  

• KEY ROLE ACCOUNTABILITIES:

 

• Supervises the day-to-day operations of the financial counseling section and assigned financial counselors

• Assigns, monitors and prioritizes work tasks and ensures that the team members perform all daily/weekly/monthly activity accurately and within the defined timelines

• Prepares staff schedules and assigns financial counselors to designated areas

• Provides training for new staff and conducts additional training on ‘as needed’ basis

•  Updates insurance and financial counseling documents in a timely fashion

• Reports variances and incidents to the appropriate reporting entity as per approved policies and procedures.

•  Functions as a SME on insurance matters and financial counseling to the revenue cycle team and other departments and staff

• Receives and addresses escalated (by financial counseling staff) insurance and financial issues

• Responds to urgent requests for insurance pre-authorizations and/or financial counseling 

• Receives and addresses patients’ complaints and inquiries

• Ensures proper data collection and documentation by assigned staff

• Supervises point of service collection activities and ensures the accuracy and timeliness of cash/credit reconciliation and deposite

• Identifies areas for improvement and works with other stakeholders to implement process improvement activities

• Liaises with clinical teams and clinical managers to synchronize activities and enhance patient experience

• Prepares regular and ad hoc reports on assigned activities

• Collaborates with other supervisors and managers on shared issues and resources

• Participates in activities related to Cerner Charge Services development and modifications

• Adheres to Denefits’s standards as they appear in the Code of Conduct and Conflict of Interest policies

• Adheres to and promotes Denefits’s Values

 
 
 
 
 
 
 
 
  In view of the evolving needs and opportunities within Denefits, this position may be required to perform other duties as assigned and reporting relationships may vary.  

• QUALIFICATIONS, EXPERIENCE AND SKILLS – SELECTION CRITERIA:

ESSENTIAL  

• Bachelor’s Degree - Commerce, Health Information, healthcare field or relevant discipline

• 5+ Years’ experience in a large healthcare facility

• 2+ years’ experience in a similar role

Health insurance knowledge and working experience

• Strong organizational skills

• Customer service oriented

• Flexibility and responsiveness to changing workloads

• Understanding of insurance practices and terminology

• Ability to supervise staff efficiently

• Excellent communication skills

• Proficiency with Microsoft Office suite

• Fluency in written and spoken English and Arabic

  PREFERRED  

• Advanced training in revenue cycle or patient experience

• Supervisory experience

• Fluency in other languages

   

• Denefits's Organizational Values:

 

• Trust: Being competent; acting consistently, reliably and predictably; acting with honesty and integrity; respecting patient, employee and commercial confidentiality; delivering on commitments

• Care: Acting with empathy, kindness and compassion; being humble; listening and responding; acting with cultural sensitivity; Caring for patients and staff Teamwork: Sharing information and knowledge and learning from demonstrated expertise; being respectful, and thereby earning respect of others; acting with professionalism; leading and following; collaborating and being accessible Transparency: Frequent and honest communication; open access to information for decision making; willingly acknowledge shortcomings; speaking up about concerns; publishing performance indicators
  Innovation: Freedom to innovate; welcoming ideas and encouraging creativity; supporting talent; creating confidence; celebrating successes Efficiency: Providing measurable value; using data to drive decision making; having and achieving clear goals; building processes that work; continuously improving outcomes in patient and family care
  
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