Landline texting is a modern day texting solution that lets businesses use their business fixed-wire number for texting. Not only this! The landline texting for business lets businesses access the SMS and MMS sent over a business landline or a toll free number from remote locations. This adds flexibility of both, texting as well as remote access of messages sent over landline. The landline texting for business comes with many features that makes it a complete texting solution than just simple send and receive SMS / MMS. Some of these features automate communication, so the business can leverage a plethora of benefits such as,
• Saving efforts of manual resources
• Better utilization of manual resources
• Reduced telecommunication expenses
• Increased productivity
• Prompt response to clients
• Increase customer satisfaction
• And more
In this article, I will share 3 major features of landline texting for business that completely automates the business communication via texting.
1. Auto Reply
This is an amazing feature of texting to landline solution. It works based on ‘keywords’ and lets you automate replies to customers / vendors/ etc. The Auto Reply is an amazing feature that will automatically respond to the customer that sends an SMS based on the keyword. This can be used to automate answering frequently asked questions. For example, if someone sends a message ‘Address’, then the system will automatically send your office address to the sender. The auto reply can also be set to send an automated reply during off working hours / holidays / etc. In this way, the client will get prompt response and your resources will not need to hang on the phone answering the same questions again and again.
2. ITR (Interactive Text Response)
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The ITR is a text version of IVR (Interactive Voice Response) system that you must have come across. You can create an ITR Menu using the ITR and enhanced ITR features so the customers can interact with this interactive text response system to get answers to their queries. This will save time of your staff as well as customers from a formal communication or staying on the call queue.
3. Recurring Schedule messaging
The schedule SMS is another amazing feature of text to landline solution. This will allow you to schedule an SMS and / or MMS that will be sent on predefined future date and time. You can also make it a recurring schedule message for the messages that you need to send repetitively. For example, sending invoice message is an action that you perform every month. The recurring schedule messaging feature of landline texting for business will let your resources stay free from this tedious task of sending message(s) every week / month / year.
Concluding Notes
The landline texting for business comes with many features along with these 3 that will let you completely or partially automate the texting communication. The automation is communication will help in saving time, money and resources as well as you can win happiness and loyalty of your customers. There are many vendors that offer a free trial. You can subscribe to a free trial to experience the power of landline texting for business.
Gabor is working in a text to landline company that offers the best landline texting services for business. You can opt for a risk free trial to experience an advanced landline texting solution.