problems with direct deposit payroll ☎️™ 855-424-9249 ☎️☎️☎️☎️ *

Give it a Few Days. Sometimes when your direct deposit doesn't show up as planned, the reason is simply that it has just taken a few extra days to process.
Contact Payroll. If your money isn't where it needs to be, contact your payroll department or bookkeeper -- whomever cuts the checks.
Contact Your Bank. It's good to call your bank and let it know what's going on. ...
Talk to Your Boss. It's important to keep your boss in the loop. Your boss might be able to help push things along or look into things other people can't.

A direct deposit (or direct credit), in banking, is a deposit of money by a payer directly into a payee's bank account. Direct deposits are most commonly made by businesses in the payment of salaries and wages and for the payment of suppliers' accounts, but the facility can be used for payments for any purpose, such as payment of bills, taxes, and other government charges.

When making a direct deposit by means of electronic funds transfer, the payer also normally enters reference information to make it easy for the payee to recognise who made the deposit and which account to credit. The reference may be an account number, an invoice number, the payer's name, or some other meaningful identification. To ensure that the payee is aware of the deposit, the payer commonly follows up by sending to the payee a remittance advice.
‎January 06, 2021 02:37 PM
Thanks for coming in to Community today, @CRM21.

I have some information about activating direct deposit. To activate and connect direct deposit account, you'll need to have a strong and stable internet connection. You'll want to try activating again during less network traffic. This way, you're able to activate faster.

You might also want to try the following lists below to stabilize your connection.

Move closer to your router.
Check your internet speed and bandwidth.
Close other application programs and websites.
Restart your router.
Check out this handy article for more information about setting up direct deposit.

Please give us a call if you're still unable to connect. Here's how to reach out:

In your QuickBooks, go to the Help menu at the top and then select QuickBooks Desktop Help.
Scroll down and tap the Contact us link.
Enter a brief description of your case, then hit Search.
Choose Get Phone Number.
Additionally, here's a link that covers all tasks you can do when using the payroll feature.

If you still have questions or concerns with payroll, please let me know. I'm more than happy to answer them for you. Take care and have a wonderful day ahead.

CRM21
CRM21
Level 1
‎January 07, 2021 05:40 AM
Thank you. But that is NOT the problem that I am experiencing. Our internet is quite fast. The problem is that the DD activation is asking all sorts of personal questions about our client. Our client does NOT have online banking, therefore, I am manually updating the DD banking information. This should NOT take as long as it has been trying. I put aside all my other work and let the DD spin around and around and around for 2.5 hours. I got so disgusted with it that I finally closed it out. I have tried this at various times during the early morning hours, during the day, as well as late into the evening. I can assure you that our internet is NOT the problem. The problem is that all of a sudden QB is making demands on the 'agents' to tap into their clients personal information and that is not how DD is supposed to work. The route that the DD used before was simple and not a problem at all. Now, all of a sudden, it's a huge issue. So putting any internet speeds behind me, there is NO plausible reason or solution to fix this in a timely fashion. As of now, I have chalked up more than 15 hours of trying to do this. In my world where billable time is how I survive, this was a total and complete was of 15 hours.

CRM21
CRM21
Level 1
‎January 08, 2021 09:42 AM
No solution. The router and/or internet IS NOT THE ISSUE! It's a QuickBooks issue!

MaryJoyD
MaryJoyD QuickBooks Team
QuickBooks Team
‎January 08, 2021 11:42 AM
This is not the kind of experience that we want you to have @CRM21.

Thank you for that additional information. To continue isolating the issue you're having and help you resolve it, I suggest reaching back to our Customer Support team. Their tools can get into your account in a secure environment and double-check the error you're having.

You can follow the steps below on how to reach them:

From your QuickBooks Desktop account, click the Help menu at the top.
Click the QuickBooks Desktop Help menu and select QuickBooks Desktop Help.
Provide some information about this concern on the search box.
Click the Contact Us link at the bottom of the window.
You'll now be provided with a few support options.
Select Get a call to arrange a callback from a support agent. Or Start a chat to chat with them directly.
Here's the contact QuickBooks Desktop support article for more information about this.

Here’s more information on how to fix issues with direct deposit in QuickBooks: Fix direct deposit issues.

If there’s anything else I can help you within the meantime, please let me know. I’m here to help! Take care and have a great rest of the day!

Accountant95
Accountant95
Level 2
‎February 03, 2021 06:05 PM
I am having the same issue with trying to set up 2 direct deposit payrolls. After being on phone with support for over and hour still no resolution. This have been going on for almost 2 weeks. When will it be resolved? I will need to look at other software companies for direct deposit and move my 100+ clients with me if this isn't resolved. Please advise

AlexV
AlexV QuickBooks Team
QuickBooks Team
‎February 03, 2021 07:31 PM
Hi Accountant95!

I understand that you need to fix the direct deposit issue you encountered in order to set it up successfully. I still suggest reaching out again to our Payroll Experts to see if there's an update since you already reported this. Also, they can create a ticket so our engineers can investigate it, if necessary.

Go to the Help menu and select QuickBooks Desktop Help.
Select Contact Us on the pop-up.
Enter your "Direct Deposit Setup", then Continue.
Choose a way to connect with us:
Start messaging
Get a callback
I've added some articles for more info about Direct Deposit payroll in QuickBooks Desktop:

Set up your company payroll for direct deposit
Fix direct deposit issues
Post again here if you have other concerns. We'll respond as soon as we can.

Accountant95
Accountant95
Level 2
‎February 04, 2021 05:39 AM
I have spoken with Support and they created a ticket on Monday however the issue is not resolved. They claim it is a software wide issue however a new client was able to be set up direct deposit so it is not a software wide issue. I must get the 2 payrolls set up direct deposit ASAP they have been waiting over 2 weeks now but continue to receive error something's not right please try again later and it should work. After trying dozens of times it still doesn't work.

KRD62
KRD62
Level 1
‎December 15, 2021 10:27 AM
Was anyone able to get this issue resolved? I am still having the same issues described in these posts.

AlexV
AlexV QuickBooks Team
QuickBooks Team
‎December 15, 2021 10:44 AM
Hi KRD62!

Thanks for joining this post. I can help you in setting your direct deposit.

First, update both your QuickBooks Desktop and the payroll tax table. This is to ensure that you installed the latest fixes and patches. Check these links on how to update them:

Latest payroll news and updates

Update QuickBooks Desktop to the latest release

Once done, set up the direct deposit again. If the error persists, I suggest you reach out to our Support Team so they can take a look at it and see what's causing this behavior.

Go to Help, then select QuickBooks Desktop Help.
Select Contact Us.
Enter your "Direct Deposit Setup", select Let's talk and then choose a way to connect.

I also added these links for your reference in preparing your annual tax forms in QuickBooks Desktop Payroll:

Year-end checklist for QuickBooks Desktop Payroll
Year-end checklist for QuickBooks Desktop Payroll Assisted

Shoot me a reply if you need more help with payroll. Take care!

KTFPC
KTFPC
Level 3
‎December 21, 2021 02:35 PM
You'll need to escalate it to a higher tier employee-- we sometimes have this problem, especially if the client had someone else doing payroll for them through QuickBooks.

A direct deposit (or direct credit), in banking, is a deposit of money by a payer directly into a payee's bank account. Direct deposits are most commonly made by businesses in the payment of salaries and wages and for the payment of suppliers' accounts, but the facility can be used for payments for any purpose, such as payment of bills, taxes, and other government charges.

When making a direct deposit by means of electronic funds transfer, the payer also normally enters reference information to make it easy for the payee to recognise who made the deposit and which account to credit. The reference may be an account number, an invoice number, the payer's name, or some other meaningful identification. To ensure that the payee is aware of the deposit, the payer commonly follows up by sending to the payee a remittance advice.

The direct deposit facility is often better known by country-specific payment systems used to action these payments such as the following:

Giro in most of Europe
ACH Network (ACH) in the United States
Direct entry in Australia

Only the higher tier employees can get it done, which means you need to ask the first person you get to escalate your case.
The direct deposit facility is often better known by country-specific payment systems used to action these payments such as the following:

Giro in most of Europe
ACH Network (ACH) in the United States
Direct entry in Australia