QuickBooks®: DIRECT DEPOSIT ERRORS -☎️™ 855-424-9249 ☎️☎️☎️☎️ *
How do you set up direct deposit with QuickBooks?
To pay bills from your vendors through Direct Deposit:

Choose Vendors > Pay Bills.
Select the vendor you want to pay. ...
In the Payment section > Method dropdown list, select Direct Deposit.
In the Payment section > Account dropdown list, select the account for the payment. ...
In Payment section, doublecheck the date. ...
Click Pay Selected Bills.
Click Send Direct Deposit.
CPA Firm doing payroll for a multitude of customers. Several customers have DD .. no problems at all. Trying to sign a client up for DD and all of a sudden major issues! Spent 3.5 hours on the phone with support yesterday and my issues are still not solved!

Requirements of submitting all business contact info, the principal officer info and the bank account...which had to be done manually, because as an agent, we don't want online access to a clients bank account; however, in this circumstance our client does NOT use online banking. Therefore the banking information can not be done 'live' The manual entry of the bank account, routing number, etc., has been filled out, and the system says it will take about 5 minutes. My system has been spinning around and around and around for 35 minutes so far, and nothing is being done. If I X out the screen, it won't save the info (as I found out yesterday).

So here I sit, investing time I don't have to try to tackle a SIMPLE project of setting up DD. Why did QuickBooks make it almost impossible all of a sudden? Anyone have ANY ideas on how to get this activated? Thank you!!

QuickBooks Desktop
ShiellaGraceA QuickBooks Team
QuickBooks Team
‎January 06, 2021 02:37 PM
Thanks for coming in to Community today, @CRM21.

I have some information about activating direct deposit. To activate and connect direct deposit account, you'll need to have a strong and stable internet connection. You'll want to try activating again during less network traffic. This way, you're able to activate faster.

You might also want to try the following lists below to stabilize your connection.

Move closer to your router.
Check your internet speed and bandwidth.
Close other application programs and websites.
Restart your router.
Check out this handy article for more information about setting up direct deposit.

Please give us a call if you're still unable to connect. Here's how to reach out:

In your QuickBooks, go to the Help menu at the top and then select QuickBooks Desktop Help.
Scroll down and tap the Contact us link.
Enter a brief description of your case, then hit Search.
Choose Get Phone Number.
Additionally, here's a link that covers all tasks you can do when using the payroll feature.

If you still have questions or concerns with payroll, please let me know. I'm more than happy to answer them for you. Take care and have a wonderful day ahead.

Level 1
‎January 07, 2021 05:40 AM
Thank you. But that is NOT the problem that I am experiencing. Our internet is quite fast. The problem is that the DD activation is asking all sorts of personal questions about our client. Our client does NOT have online banking, therefore, I am manually updating the DD banking information. This should NOT take as long as it has been trying. I put aside all my other work and let the DD spin around and around and around for 2.5 hours. I got so disgusted with it that I finally closed it out. I have tried this at various times during the early morning hours, during the day, as well as late into the evening. I can assure you that our internet is NOT the problem. The problem is that all of a sudden QB is making demands on the 'agents' to tap into their clients personal information and that is not how DD is supposed to work. The route that the DD used before was simple and not a problem at all. Now, all of a sudden, it's a huge issue. So putting any internet speeds behind me, there is NO plausible reason or solution to fix this in a timely fashion. As of now, I have chalked up more than 15 hours of trying to do this. In my world where billable time is how I survive, this was a total and complete was of 15 hours.

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