Customer service lessons from the JetBlue disaster
JetBlue is still recovering from its February fiasco at JFK Airport in New York. You remember - snow and extreme cold brought air travel to a standstill, but JetBlue decided to keep flying anyway. Its planes rolled out onto the tarmac and got ... Views: 566
Every day brings new data about the current foreclosure boom. Just yesterday, Foreclosure Bank released statistics indicating that property foreclosures across the 50 states are running at a rate 46% greater than last year at this time. And during the first quarter of 2007, foreclosures rose ... Views: 723
Back in 1997, a copper pipe burst in the wall of one of my properties. My plumber and I tore the wall open. He patched the leak. I let the hole stay open for about a month before I closed it up again. I repainted the room and moved on to the next job.
Then a few of my friends started asking me ... Views: 811
Someday you will own your own company, build a fortune in real estate, or head up a major corporation. On that day you will have the luxury of surrounding yourself with people who support you and share your dream. That is someday, but what about today? Chances are that you are working in a job ... Views: 1173
Radical learning from The Wealth Builder's Blueprint
Faculty, Trump University
Finance has its own vocabulary. The more you understand it, the more you control your financial future.
This story illustrates the point. Early in my career as a CPA, I had two clients who were pretty similar. They ... Views: 757
Back in the sixties when I was a teenager, my Uncle George used to visit my family every Sunday night. He was a very smart guy, but very eccentric. And boy, could he talk. One night he told us an amazing story. It seems that while he was tinkering in his garage in the late 1940’s, he discovered ... Views: 969
What’s happened to the economy has been likened to a tsunami as well as an implosion. When the undersea earthquake and subsequent tsunami hit in Indonesia in 2004, the world was stunned by the devastation that took place. It triggered earthquakes around the globe as far away as Alaska. It ... Views: 879
What lies behind us
and what lies before us
are tiny matters compared
to what lies within us.
-- Emerson
That thought by Ralph Waldo Emerson has always been an inspiration to me. It gives me energy to keep going full force because I know I still have a lot to accomplish. No matter what I may ... Views: 628
If you have read my articles in Inside Trump Tower and on the Trump Blog, you already know that I am Trump University’s expert on buying businesses. But that’s not all. I am also America’s biggest champion for the idea that buying a business, not starting one, offers the speediest and surest ... Views: 660
For a lecturer, an educator, or even an entire system of education, connecting with the audience is no mere nicety, but a matter of paramount importance. If the message, or learning, is to reach individuals and actually have a positive effect, its content and delivery must be designed with the ... Views: 1230
In the business world, the entrepreneur is a different breed. Part of the reason for this is that instinct often plays a big role in what an entrepreneur does and who he or she is. From conception - that "eureka" moment - through development and operations, businesses spawned of personal whim ... Views: 1679
An exclusive first look inside Trump University’s newest book, Trump University Entrepreneurship 101
The term entrepreneurship leaves much to be desired. You have to wrap your mouth around the word, making creative pronunciation choices on three of the five syllables. Dictionaries define it as ... Views: 789
Vital information from the new book Trump University Wealth Building 101: Your First 90 Days on the Path to Prosperity
You spend years building a company and then one day a visitor falls in your parking lot, breaks her hip and sues you. Is it a problem you can settle out of court, a problem ... Views: 557
Is this a blip, or is it a catastrophe?
The way we handle difficult situations in life says a lot about who we are. How we view them is also an important element in how we will deal with adversity. Some events will wipe out one person, but will make another person even more tenacious. That’s ... Views: 820
You've heard the saying, "practice makes perfect." That's the central idea behind Trump University's educational mission, only we call it "learning by doing." Learning by doing, though, doesn't just mean practice (i.e. doing). It also means monitoring, gathering feedback, and adapting to what ... Views: 866
THIS ONE IS BIG!!!! Fail to plan, plan to fail. It is as simple as that.
And by plan, I don’t mean have some idea in your head about your business or your career. When I say plan, I mean have a REAL plan. A written plan . . . that you work on frequently.
People always ask me how to get ... Views: 683
Finding someone with the right mindset for a job should not be an accident. Obviously, you must first determine just what the right mindset for the job is. Then you need to use job ads to attract the right mindset and repel the wrong one. Interview using simple questions that help you learn ... Views: 921
You've read the new stories. Record numbers of houses are sitting on the market unsold. Prices have sagged. New housing starts in October 2006 fell 17.9 percent behind October 2005. And to make the situation worse, interest rates are high enough to scare away buyers.
When you add up all those ... Views: 653
Cash flow is the number one headache for entrepreneurs. If more money is flowing out of your company than is flowing in, you could take a loan to temporarily correct the problem. But since borrowing can dig your enterprise into a deep hole, I would urge you to apply the remedies listed below. ... Views: 719
No one can make you feel inferior without your consent.
-- Eleanor Roosevelt
Confidence can get you where you want to go, and getting there is a daily process. It’s so much easier when you feel good about yourself, your abilities and talents. That’s why I emphasize confidence as a way to get ... Views: 744
When I was researching my book Good Stress, Bad Stress, a man named Bill told me an interesting story. Only a few months earlier, he had been virtually paralyzed by fear. He had piled up tons of debt. He couldn’t pay the credit-card bills that rolled in every month. And to make it all worse, ... Views: 554
We have a lot in common. We both started reading books about real estate when most of our fellow students were only thinking about buying cool cars.
After we graduated college, we pursued our real estate dreams in different ways. Gary put his energy behind acquiring properties, while Donald ... Views: 746
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***Go Beyond Money - by Donald J. Trump, Trump University, The Official Guides to Real Estate
The first sentence in my first book, The Art of the Deal , goes like this: “I don’t do it for the money. I’ve got enough, much more than I’ll ever need. I do it to do it. Deals are my art form. Other people paint beautifully on canvas or write wonderful poetry. I like making deals, preferably ... Views: 1057
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***Guerrilla Advertising - by Donald Sexton, Trump University, The Official Guides to Real Estate
In my post of November 3rd, I promised that I would follow up in a few days with a post about guerrilla advertising. Here it is - a packet of ideas on how to create high-impact advertising on a low budget.
Use newsletters to stay in touch with customers or clients. Your publications should ... Views: 646
It’s not that I’m so smart, it’s just that I stay with problems longer.
-- Albert Einstein
Problems are a mind exercise. Problems can be learning opportunities. The way you describe a problem determines your ability to solve it. Some people play chess. They see it as a game. It's also an ... Views: 613
When we hear that somebody has a habit, we immediately think that he or she smokes, or drinks too much, or is a compulsive gambler. I wonder why the word “habit” has taken on a negative meaning today.
Some habits are truly negative, but there are good habits too. If your mom makes an entry in ... Views: 760
In today's business world, more people are making bigger decisions in less time and with less information than ever. That also means people are messing up more than ever. The flip side of making progress is making mistakes.
If you're not making mistakes, you're not taking risks, and that means ... Views: 807
A power strategy from the pages of George H. Ross’s book, Trump Strategies for Real Estate
George Ross, Senior Counsel for The Trump Organization, is a formidable negotiator and businessman. In his book Trump Strategies for Real Estate, he sets out this simple strategy that can actually make ... Views: 915
What is it about real estate that makes is such a phenomenal way to make money? Perhaps the clearest way to see the advantages is to contrast it to investing in the stock market. For the sake of example, let's say that you have $100,000 to invest. That's the same scenario I use in the real ... Views: 688
Life-changing ideas from Trump University's Entrepreneur's Success Code
Many entrepreneurs nearly kill themselves running their businesses. They work such long hours that they experience no joy or true abundance in their lives.
When they finally get fed up, their solution is often to limit the ... Views: 798
"Think big" towers above most other advice you will hear on how to succeed. In just two words, it lays out a plan for achieving your highest goals.
The greatest challenge is to find ways to think big today, not someday. Here's how to make sure that happens.
Think Big Secret ##1: Seize ... Views: 925
The best way to have an edge is to live on one.
-- Donald J. Trump
I’ve already written about complacency and how it can ruin your chances for success. It’s the same as being in a rut and deciding to stay there. That’s why I advise people to live on the edge. It’s the opposite of complacency; ... Views: 6078
Just how bad is the current real estate market? It is difficult to say.
Last week, a story on Fox News reported that "The pace of U.S. home building unexpectedly strengthened in September as new housing starts rose 5.9 percent." However, a story in Mortgage News Daily emphasized that despite ... Views: 753
Few can doubt that knowledge is crucial in any business endeavor. It's just common sense: the more you know about who and what you're dealing with, the better off you will be. Real estate, though, is arguably the most knowledge-driven of any business. It is all about terrain, and knowing the ... Views: 990
The contemporary world presents us with an oceanic array of choices, stimuli, responsibilities, and distractions that often keep us from achieving personal harmony. Many people either fail to realize or are indifferent to the fact that their lives are really a form of controlled chaos. Others ... Views: 1861
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***Invest in Yourself - by Michael Sexton, Trump University, The Official Guides to Real Estate
What's the most profitable investment you can make?
Some people would tell you it's the stock market. Other people would point to mutual funds, precious metals or municipal bonds.
Make no mistake, all those investments can offer you a great payback. But there is another investment that ... Views: 527
When you’re buying foreclosed properties, you can throw away all the classic wisdom about real estate investing, right? It’s a whole new world with new rules.
No, wrong. The fundamental rules apply, only moreso. Let’s take a closer look.
Rule One: Foreclosure or not, location is still of prime ... Views: 727
Many people believe that buying your own business is too risky. But personally, I think that putting your fate in someone else's hands carries far greater risk.
Of course, there are risks in buying a business. But many of them, if not all, can be eliminated by doing your homework beforehand. If ... Views: 752
Has all the talk about a "down market" scared you away from investing in real estate? If so, I'd urge you to take a look around. Many, many investors are making a fortune in the current market. If you stop hiding and start investing, you can be one of them too.
Here are four strategies that can ... Views: 736
With more employees getting shoddy treatment or worse from their employers these days, there is little doubt that it really is better to be the boss today. And for mostof us, the best way to become the boss is to buy a business.
Within the last week alone, I have read three disturbing articles ... Views: 598
If you're going to live in the river, better make friends with the crocodiles.
- Anonymous
I've been fortunate to work with people I like. Some of my employees have been with me for 20, 25, even 30 years. If we didn't like each other, that would be a long sentence of misery. As it is, we work ... Views: 934
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***Jobs for Sale - by Richard Parker, Trump University, The Official Guides to Real Estate
I have never seen an advertisement that said "Great Jobs for Sale," and I bet you haven't either.
But if someone offered to sell you a great job, for a reasonable price, wouldn't you say yes? Imagine receiving the additional job benefits of having a new job with a healthy income stream that ... Views: 829
If you like to read about airplanes and the men and women who fly them, you know about a strange syndrome that can strike fighter pilots whose planes have been hit by enemy fire.
Their planes are crashing. To escape certain death, all they have to do is eject. Yet for reasons no one ... Views: 728
Good morning, Mr. or Ms. Entrepreneur. I'd like to ask you a very basic question today:
Do you know who your customers are?
That's an interesting question, because there are so many ways to answer it. As an experiment, I asked our Executive Editor Barry Lenson to call three entrepreneurs and ... Views: 561
Data from the U. S. Census and other sources tell us that people with college degrees usually earn more money than people who don't have them.
But no matter how hard you scour the Internet, you won't find any statistics aboutthe growing number of self-educated entrepreneurs who are joining the ... Views: 666
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***Learning Optimism - by Adam Eisenstat, Trump University, The Official Guides to Real Estate
Can optimism really be learned? Some say yes, and it can make a huge difference in life. No matter how large and intimidating a leadership challenge might be, facing it with optimism is the thing you can do to manage, shape, and eventually triumph over it. The bottom line: Trash the pessimistic ... Views: 1227
Money is great. Yet if you study the lives of very wealthy people, you will discover that very few of them started out saying, “My goal is to get rich.” Almost without exception, they were driven by a personal passion that was so strong, money followed as an afterthought.
Consider Tom Chappell, ... Views: 851
In response to my post of May 6, Trump University Member 8230 posed a question that will interest all our members:
“Three years ago I decided to expand a small one-room business into a four-room Day Spa in the No. VA area. I spent my own money with not much wiggle room financially. I have seven ... Views: 682
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***Love Your Competitors - by Donald Sexton, Trump University, The Official Guides to Real Estate
Competitive wisdom from the new book, Trump University Marketing 101
Treasure your competitors. Accept the fact that you need them. They keep you tough.
Your competitors really are good for you, provided that you deal with them strategically and wisely. If you answer these four questions ... Views: 703