What A Nuisance - Another Difficult Customer
Want a great career - then you need to know how to deal with difficult customers.
During your career as a manager, you will have to deal with a number of difficult customers. Those customers who are unhappy with the service you and your staff ... Views: 973
I was at a conference recently, where the CEO of a large UK Corporate stated only 3% of the company’s staff was talented. That implied 97% were not. Poppycock!
My view is that all individuals are talented and it is the managers job to work with them to reveal their talents and decide how ... Views: 965
It's hard to be in business today, certainly in the professional services sector, without having heard the term 'networking'. Regarded by many as the Marmite of business, it is said that you either are a networker or you aren't. And if you think you aren't, you shouldn't even try to do ... Views: 957
Career and Performance Review – What A Waste Of Time!
Then you will be having Performance Reviews with your staff. If you’re not or you are but they aren’t effective, then you are missing out on a great opportunity to motivate your staff.
As a manager, you're going to be ... Views: 943
Do you want to be the best manager around and earn the respect you deserve?
Do you want to motivate your staff, increase their productivity and be a super-successful manager?
Of course you do. I mean, who wouldn't?
Well this is what it takes.
Top successful managers never overlook this ... Views: 942
For some people it doesn't seem to matter how long their day is, they just never seem to have enough time. The clock is ticking and it's ticking too fast for comfort. It feels like they have a million things to do, a couple thousand of which were actually due last week and every new task is ... Views: 922
It doesn't matter where you work, at some point all organizations have employees who develop negative attitudes. The reasons can stem from stress, trauma, being overworked, being underpaid, personal problems at home, etc. Negativity is like a cancer, and can spread to even the most positive ... Views: 918
Team players are usually the people that are known for sacrifice, sharing, and hard work. Does this sound like a reputation you'd like to have? Many strive to be a team player in the work place, but it takes more than just having a desire, it takes hard work. One piece of advice from a father ... Views: 917
Sometimes It’s Not What You Know But Who You Know That Matters
The difference between 'getting by' at work and having a successful career is not solely dependent on technical skills or knowledge. We all know colleagues who have strong 'people skills' and not the strongest technical ... Views: 897
Have you heard people say that if not for customers, work will be a lot smoother? They ask questions for which the answers are so obvious. Or they can find the answers if they will just read the instructions that are provided with the product. They just have to call and ask all kinds of ... Views: 872
Is there anything more terrifying than facing an audience of strangers and knowing you have to deliver an entertaining and informative speech?
OK, some people thrive on this type of challenge! But the vast majority of us are at least a little nervous every time we have to speak publicly. In ... Views: 843
The problems and Solutions of Procrastination!
Did you read this immediately or leave it until another day?
We all suffer from procrastination at some time in our life.
Some of the problems and solutions are detailed below.
Problem:
People procrastinate because many are paralysed with fear ... Views: 719
How To Be A More Motivational Manager.
Would you like to know the secrets of motivating your staff? Of course you would. I mean, who wouldn't?
Well this is what it takes.
It may appear that all great motivational managers know the secrets to improving an employees performance. But what these ... Views: 714
The success of an organisation does not solely depend on management but on the work of its staff as well. An employee that enjoys his or her position and feels rewarded by their efforts will ultimately be the most successful in their careers and the most beneficial to the company.
There is ... Views: 699
It has been said, "If you give, you shall receive". This saying is often used to refer to giving of your time, your effort, your money or other material things before you can reasonably expect to receive any of these things from others. All of these things can be very valuable, but one of the ... Views: 522