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Peter F. Goolpacy

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Legacy SelfGrowth professional contributor shell for Peter F. Goolpacy.

Articles by this expert

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Article

The Perfect Apology: Myth Or Reality

Does the perfect apology really exist? Is it conceivable that every major and/or minor mistake, embarrassment, error or screw up has what amounts to be the perfect fix, crafted specifically for that situation and aggrieved recipient?nnApparently of the thousands of different ways to say I'm sorry some techniques are much better and more likely to succeed than others. Yet, despite the importance of apologies in our daily lives there is almost no research on the subject. The wo

October 21, 2007

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Website

The Perfect Business Apology

A reference guide to extending perfect business apologies especially in regard to superior customer service and advocacy. Includes research, case studies, and reviews.

September 23, 2007