Communication Skills and Training Articles

Up-selling is an excellent way to grow your business. Encouraging your customer to buy more of the product, or an ancillary product, will increase the size of the transaction; you’ll get more profit from the same effort. If packaged and offered correctly 20-25% of your customers will take up the offer. Up-selling is generally defined as selling a higher/better version of the same product or cross-selling an item that is related to the main product.

I wish someone had told me this when I was in my 20s: Do not grow old, just grow. Whatever age you currently are, there is still time to just grow. SEEING INTO THE FUTURE As you get older you will not look the same. In fact, if you look at your parents and grandparents you will know in what direction your body and face will be heading. Split Personalitiesr

Every once in a while, you need to ‘shut off.’ Not to have to think about working, shopping, ironing, bills, relationships, gardening, families, deadlines, children, parents, what’s right and what’s wrong. If you instinctively fell you’d like to do this – you’re right. Your mind and body is telling you that it wants a break, and if you’re being sensible, you’ll heed the request. Your body is remarkable in the way as it keeps going, despite the fact you may not always feed it or rest it properly. It’s the same with your mind – it carries on regardless.

How can you use the social media and still maintain your privacy? This is a question we hear over and over from our clients. They tell us they do not want others to know what they like to do in their off time. They do not want others to know about their personal lives. At the same time, they’d like to explore using the social media. We’d like to make one thing very clear. The social media is innately social.

Android is software groundwork for mobile phones. It has its own OS, middleware and applications. Other mobile techniques in the today’s market are Symbian, Apple company iOS and Windows Phone 7. Among these techniques, Android obtained much attention due to its growing market of applications, like Angry Birds and Doodle Jump. So what are you holding out for? Learning Android development is very easy. Android has a solid and useful program development kit that makes progres

THE BEST MARRIAGES How to have a match made in heaven. Here are the secrets for a successful marriage, however it takes two to believe in them. MATCH MADE IN HEAVEN In Islam marriage is a form of worship, a social obligation, an act highly admired by Allah SWT and a way of life (Sunnah) of Prophet Muhammad (Peace be upo Him). BENEFITS TO MAN AND WORLD 1. Marriage is a life-long commitment and partnership. Prophet Muhammad (PBUH) stated divorce was the most hated act of all lawful things in the sight of Allah.

UPLIFT THE FUTURE BLESSING B: Base your life on positive possibilities that you can envisage, dream, work upon and create. L: Let your feelings come from the beauty that is inside of you. Look forward and embrace the limitless future as it arrives one day at a time. E: Envelop your consciousness and your life in the goodness that can now come from your life. S: Support and encourage yourself with uplifting words. Savour those words as they uplift you. S: Seek ways to uplift yourself more and to believe more in yourself.

The writing secrets of Virginia Woolf with comments by Susan McKenzie 1. TREAT ALL WRITING AS AN ESSAY A good essay must have this permanent quality about it; it must draw its curtain round us, but it must be a curtain that shuts us in not out. (Virginia Woolf). SUSAN MCKENZIE: Treat all writing including business writing as a form of essay writing – where you have a beginning, a middle and a great ending.

Seek Knowledge I was not born Muslim, but the one piece of Muslim philosophy my mother imparted to me was if the mountain would not come to Muhammad, Muhammad would go the mountain. This Muslim philosophy had such an impact that I have wanted to know about the man who is so revered by millions of people around the world. Seeking Knowledge This proverb reminds us to be seekers – to seek knowledge and to seek everything we need in this life. If things won’t come to me then I must go towards what I want.

Chetan Bhagat is viewed as one of the best novelists in the sight of younger generation in India at present. The best thing about the novel of Chetan is - he deals with the problems of youth through his novels. While going through the pages of “2 States: The Story of My Marriage” a reader can unquestionably guess that the author might have been inspired by his own life to write this novel. The novel is based on two youngsters namely Krish and Ananya who belong to two different states, castes and religion. Both of them meet each other at IIMA and became good friends within no time.

Part of the challenge that the Project Manager faces is the reality of having to serve so many different stakeholders and sometimes being pulled in very different directions. We’re often taught that our “sponsor” is the person who is the champion of the effort. Indeed, they are often the one we’re to seek out for support and issue resolution throughout the project. But what do you do when your sponsor IS the problem???

HARMONIOUS HOME It is very important to find ways to co-exist in harmony with others so that we can have a better world. RELIGIOUS REACHr

Decades of research, in multiple countries around the world, has shown time and again that investing in a positive, high-trust workplace culture yields distinct, tangible business benefits. Studies show that great workplaces enjoy significantly lower turnover and better financial performance than industry peers. In a nutshell – positive teams means a positive workplace and positive profits. Sounds simple. The trick is making it happen.

MONKEY BUSINESSr

by Jeff Davidson To-do lists have been with us since the dawn of humankind. Everyone keeps one in some form or another. However, some people are more effective at maintaining a to-do list and executing the items on the list. Here are a number of dos and don’ts gleaned over the years from my observations on what makes a successful career professional. Worth Doing in Maintaining a To-Do Listr

“Words have incredible power. They can make people's hearts soar, or they can make people's hearts sore”. – Dr Mardy Groth In current scenario millions of people worldwide suffer from social phobia or shyness. Many people are so much petrified of speaking in public that they would rather die than speak in public. The sad news is that many people are unaware of the methods of improving themselves on these areas but the good news is that now you have opportunity to improv

I've often written about the supreme importance of becoming a good listener. I've even gone as far as to suggest that listening might be the most important communication skill of them all. It should be so simple. Yet, it's not simple. Before I explain why, let me tell you an enlightening ...

The greatest words and writing secrets by Virginia Woolf (Part 2) Woolf is considered one of the greatest innovators in the English language. 1. POWER WORDS: “When I cannot see words curling like rings of smoke round me I am in darkness—I am nothing.” Virginia Woolf Susan McKenzie: In the beginning was the word says the Hebrew Bible – words are powerful – make sure your words work for you. 2. RIGHT WRITING: “The most extraordinary thing about writing is that when you've struck the right vein, tiredness goes. It must be an effort, thinking wrong.” Virginia Woolf

Literary and psychology experts alike agree that writer's block comes from a need for guidance, often combined with a deep-seated fear of the unknown. Writers have come up with many different options for getting past that uncharted territory. And their techniques are generally split into two camps.

Although sometimes cringe-worthy, examples of global marketing bloopers are a useful means of appreciating that we are not all the same. For any company or business conducting a marketing campaign abroad they must take linguistic and cultural variations seriously. Below we have provided a top 20 Marketing & Communications Bloopers from across the globe. 1) The Japanese company Matsushita Electric was promoting a new Japanese PC for internet users. Panasonic created the new we

Our words are beautiful, because they describe our feelings emotions and our thoughts (the way we communicate). God knew exactly what he was doing when he gave us the freedom to choose and create. Our words can also be the difference between night and day, right and wrong, or pleasure and ...Our words are beautiful, because they describe our feelings emotions and our thoughts (the way we communicate). God knew exactly what he was doing when he gave us the freedom to choose and create.

Spur for Greater Life No one gets out alive. Indeed people such as Steve Jobs used the inevitability of death as a spur for greater life. If you are going to die anyway what is holding you back? That was the lifestyle approach of Steve Jobs. Lifetime of Success Think about how you approach life. We all need sources of income and for most of us that will be a job or running a business. How can we find ways to propel ourselves to success and greater success? The Story of your lifer

It is well know that only about 7% of communication is expressed in language. 93% of all communication is expressed in body language, facial expression, and tone of voice. That means the better you are able to ‘read’ the other person’s non-verbal expressions, the better you will be at connecting ...

Spirituality does not have to be restricted to the confines of organized religion. Freed from the rules, restrictions, and impediments that organized religion may impose upon you, how and where might you be more spiritual in your life?

Have you ever had one of those days when you hit all the green lights? When progress seemed effortless? When you were simply unstoppable? Sometimes it helps to slow down.

There is often a disconnect between what we say and what people understand. Part of the reason is perspective. Your perspective of an issue and that of your associate, colleague, boss, or junior may not be the same. Everyone’s perception of any issue is tainted by their own social status, educational background, religious orientation, experience, and even emotions. With so many variables at play, you will need to recognize the barriers to communication before you can implem

Honor the commitments you made with your audience, and you will keep your credibility. FIRST: Honor your commitment to stay on topic. Assume that you are speaking at a high school commencement. Traditionally, the administrators expect you and other commencement speakers to congratulate the students for what they have achieved, honor the parents who have supported them, thank the faculty, and assure the graduates they are well prepared for personal, social, and professional success.

How high are your standards of English? When I joined the British High Commission I was to be introduced to the High Commissioner’s wife. We had a lengthy conversation and during that introductio I used the word ‘can.’ We had a good laugh when she suggested my usage was Singlish. I took to heart what she said, so I was quite amused to see an English teacher writing to the local Singapore press to say that it is perfectly acceptable now to use the word ‘can.’ ACCEPTABLE OR NOT?r

Have you wondered about what LinkedIn can do for you as a powerful lead generator? One of the most important things you need to do is create a profile that will entice people to your services or products. A boring, resume-looking profile will not do the trick. Furthermore, your profile must be complete. If you go to a networking event and someone later looks you up on LinkedIn (and they will!), what will they see? Here are some tips to help you create a LinkedIn profile that will generate sales leads:

It is a well known fact, that relationships lose their fire after a while. The romantic moments, the butterflies in the stomach, the obsessive thinking about the love object, all those exciting feelings that make you feel alive slowly dim down with time. Like a campfire that runs out of wood. ...

Fire Proof Yourself: How to be a survivor and not a layoff statistic By Marsha Petrie Sue, MBA, CSP (Certified Speaking Professional) Marsha@MarshaPetrieSue.com The U.S. job losses accelerated the last two months, pushing the unemployment rate to 14-year highs in October, a government report ...

Women are an integral part of the business world today. Poised, authoritative and confident most women feel they have to sacrifice likeability for authority. If you have to list three major traits of any successful business communicator, they would be credibility, likeability and authority – not necessarily in this order. rnWith women, the likeability factor is high, which often creates a positive first impression and thereby gives them an edge over their male counterparts.

The job market is tough and if you’ve been unemployed for a while or looking to get into a whole new career area, it may be necessary to trade in the chronological resume for one that focuses on all of your awesome skills and experiences rather than previous job titles. A good example: when I worked in staffing, a farmer who was in his mid-40’s (I’m guessing) came in asking me if there was any hope for him getting into the business world after a life of farming.

GET NO RESPECT? TRY THIS UNUSUAL APPROACHnnLike the late Rodney Dangerfield, you may sometimes find that you "don't get no respect." In Rodney's comedy routine, disrespect was amusing. But in real life it fills us with indignation.nnOur typical response is sarcasm or avoidance. Has such a reaction EVER made a difference in getting more respect from others? I doubt it.nnToday I'm going to show you a better way to deal with disrespectful people who irk you, frustrate you, and d

I love publicity and promotion. I must have been born with a gleam in my eye instead of a loud cry! I know I “conned” a teacher or two along the way. I continue to think “PR” everyday in my own speaking, training and coaching business. I learned well from peers in my non-profit and corporate public relations positions, including 11 years at AT&T. In meetings when people share their Verbal Business Card, elevator pitch or recent successes, my mind hears promotional possibilities.

I challenge you to a moment of honesty. How many productive work hours do you have on an average day? Productive work hours are ones spent moving your business forward. If you are typical, you are very BUSY all day. But much of that busy-ness is unfocused, personal, or simply wasting time. An average person may only spend 2-3 hours per day on productive work on a regular basis. Did you know that an extra 20 minutes of productive time per day would mean an extra 10 work days on an annual basis? An extra hour per day adds 6 work weeks to your year!

Today, more than ever, deals are sealed at the dining table. If we are not comfortable doing business over a meal, we may be losing business. Strength and making tough decisions ARE compatible with good manners. Many executives and managers are well-educated, but not in social skills. We might not be remembered for good manners but we will be for bad, so strive for etiquette that stands above the rest. At business meals, it’s about BUSINESS. Remember WHY you are there.

By Jeff Davidson Each day when you compose your to-do list, and begin merrily proceeding down the list, do you take into account what is likely to occur in the course of a day? No matter how well we compose our to-do lists, and how productive we are in handling the products and tasks on the list, within the course of a day, invariably, unexpected obligations and other developments arise that are going to throw us off.

No matter which type of setting you are in, be it a professional or personal relationship, it would have started with small talk. If you would not take the initiative to talk with somebody, your social circle would not widen and your business opportunities will be limited to those who you already know. This is the reason why you need to learn how to make small talk so that you will be able to connect with other people in any social setting. However, making small talk is not

Internet usage is a very important part of German citizens’daily lives. Users expect to access the Internet freely, securely, and quickly. A German VPN achieves all three of these goals. The full benefits of VPN service include: Worldwide Access to Websites Many Internet users rely on an ISP (Internet Service Provider) to navigate online. An ISP assigns each device an IP address, which acts as a location-based indicator of the particular connection. It is typical for a coun

If you need free 42 inch LCD TV and also looking for a new handset then I can give you a amazing idea which will save lots of your hard earned money. I will suggest you to buy your handset online where you will find a wide series of handsets of all mobile phone brands such as HTC, Blackberry, Nokia, Samsung, Sony Ericsson, Apple, Acer, Motorola and many more. In online portals all the mobile phones are available with many mobile phone deals such as contract, pay as you go and

LIFE IS WHAT YOU MAKE IT! I am sure you have heard this many times: life is what you make it. Definitely your input and your outlook shape the life that materializes. So whether you totally believe this statement or not, you can make a great impact on the direction of your life. TRULY LIVING. FIVE WAYS TO LIVE MORE 1. Think about what you like to do. Implement plans to do more of what you like. 2. What would you like to be? Think of ways you could do what you like or something that is similar or has elements of it.

The Sensing and Intuition scale represents the greatest potential for communication differences between people, since it really influences one’s worldview. And, when you remember that Sensing and Intuition are the two preferences for the cycle of behavior that has to do with Gathering INFORMATION it’s easy to understand why the potential for confusion and chaos exists in giving communication when you don’t understand and recognize someone’s preference.

When corporations or celebrities make a major gaff, many individuals assume they call the spin doctor to clean up the mess. While there are a few bad apples in every industry, a true professional lives by 4 key words to maintain ethics in their public relations practice. These are the inalienable rules of engagement and must never be compromised no matter how big the project or how important the client. Accuracy. We all want to please the crowd and give them what they want to hear, but in the end, as

The Enneagram is one of the many personality profiling systems in the world today. However, its origins remain relatively unclear. There are groups of people who believe that the Enneagram first originated in the 10th or 11th century among the Sufi, which is a mystical sect of Islam. There are also others who believe that the Enneagram existed much earlier, back in 2500 B.C. in Babylon, the middle east of today. Regardless of when the Enneagram was created, it still remains a very accurate tool to profile people today, simply because human nature has not really changed all these years.

3 Ways to “Get Over It!” The issue of negative body image seems to be, quite frankly, beaten to death. Resurrected, and beaten again. Everywhere we look, we see headlines condemning the media for creating this obsession with our bodies, and yet, the headlines themselves are developed from the same source that put the retouched photos, and deathly thin models in the spotlight in the first place.

I often liken the exhilarating state of 'falling in love' to Guy Fawkes Night. It's a night with lots of excitement created by fire-works of such beauty that take your breath away and make your heart beat faster. The instant attraction to another person causes reason and rhyme to vanish whilst ...

5 Steps to Get You Feeling Like a Rock Star in Your Video and Media Opportunities What’s the number one reason people hesitate on moving forward in the use of video or other visual media in their business? I’ve found it to be nearly always fear of some form. Ranging from absolute paralyzing terror of the lens to negative self-talk and overall-fish out of water feeling, fear can cost you! Here are five easy rules to get over it!