Conflict Resolution

CONFLICT RESOLUTION is a short-term fix, and involves dispute resolution to the satisfaction of one or both parties. It should focus on issues, not personalities and should focus on the present, not the past. PMI registered education providers will include this concept in materials.

CONFLICT MAY BE INTERPERSONAL (INTRAPERSONAL) OR STRATEGIC. Knowing what type of conflict is responsible for the chaos aids problem-solving and achieving an agreement. PMP PDU courses will include information on this.

INTRAPERSONAL CONFLICT is internal, unplanned and is generally a result of frustration.

STRATEGIC CONFLICT is external, planned, and used to promote a particular goal.

Negotiations are more successful when managers from opposing sides both adopt a win-win strategy. A WIN-WIN STRATEGY demands that participants:

1. adopt a positive attitude
2. convey their willingness to be flexible
3. offer legitimate compromise
4. maintain honest and open communication
5. discuss a “mutual problem” in a “non-threatening, non-confrontational environment.”

PREVENTIVE ACTIONS which may be implemented to avoid repeating human resource problems on future projects include:

1. cross-training
2. additional role clarification
3. additional personnel

HUMAN RESOURCE LESSONS LEARNED can include items relating to issues, log entries, conflict management techniques, virtual and co-location teams, training, negotiations, team building, project organization charts, position description, and staffing management plans.
Monitoring & Controlling the Project
Monitoring & Controlling the Project
Domain 4: Knowledge and Skills

Monitoring and controlling the project involves skills in managing change, risk and quality.

The following knowledge and skills are specific for this domain and are necessary to possess in order to execute the tasks in Domain 4:

2. Performance measurement and tracking techniques (ex. EV, CPM, PERT)
3. Project control limits
4. Cost analysis techniques
5. Variance and trend analysis techniques
6. Project plan management techniques
7. Change management techniques
8. Integrated change control processes
9. Risk identification and analysis techniques
10. Risk response techniques
11. Problem solving techniques
12. Reporting procedures

Task 1: Measure project performance—Summary

In this task, the project manager measures project performance by using appropriate tools and techniques. PMI Registered Education providers will cover this.

The objective is to identify and quantify variances, perform approved corrective actions, and communicate with relevant stakeholders.

Task 1: Measure project performance—Monitoring & Controlling Project Work
MONITORING is a part of project management that is performed throughout the project. Monitoring includes:

13. collecting
14. measuring
15. disseminating performance information

Monitoring data is assessed to implement process improvements.

Continually monitoring the project helps keep the project (schedule and cost) on-track, and identifies areas requiring special and immediate attention (quality control). Monitoring also aids in mitigating pre-determined areas of risk. PMP PDU courses will include this.