Consumer Complaints: - Exercise your right

I recently accessed a caller tune on my mobile. Mine is an Airtel connection. The customer care informed me that the caller tune will be activated in 24 hours and Rs 15 will be deducted from my account. However, it’s been 1 week now and my caller tune has not been activated but they have deducted the 15 rupees from my account. I have called the customer care centre and they have informed me that it will be activated soon. But nothing has happened till now. I am now too infuriated with the service of Airtel. I am thinking of filling consumer complaints against their service. They are not careful enough in matters of entertaining their customers. Airtel holds a brand value and should take due care in protecting costumer rights. This approach will taint the image of Airtel. Customer satisfaction and its protection should be the sole concern for the organizations but they do not even give value to this.

If some of the organizations violate certain consumer laws then a customer has every right to protest against it and lodge a consumer complaint. Government has implemented certain consumer protection right, which is the responsibility of the organizations to safeguard it. Customer protection is the rights followed by the consumers to protect one’s rights. These rights are recognized by the Government but are not basically implemented.

Many customer protection rights are formulated across the world but they are not implemented. Consumer forum is a connection for communication between different people on matters related to customer complaints. Customers in a consumer forum fill up a form to register their complaints. The complaints are then reviewed and necessary measures are then taken. Thus, consumer complaint helps public comprehend their value as a customer.

Consumer forum India has helped many to realize their rights. Consumer Forum is a means to protect consumer rights. Online consumer forums are available in the internet, which helps distressed customers to fill up their consumer complaint letter. General public need to keep a constant check of their rights so that their customer rights could be protected. Many people are unaware of their rights and so they become victim of injustice and a complaint letter helps a customer to demand those rights.

The consumer complaint helps educate customers, to recognize their importance, to advocate their opinion. This is a platform to voice your views, to voice against injustice. Consumer Complaint forum operates through campaigning, protesting and lobbying. Consumer Complaint forums try protecting customer rights by defending customers against malpractices, by prohibiting certain illegal practices. The sole aim of the consumer forum is to create healthy business environment, promoting competitive forces in the market. Consumer Complaint forum helps in building a better networking among the public. Consumer forum India registers consumer reviews and on the basis of these consumer reviews proper actions are taken.

Consumer affairs need to be sorted out so that there is always harmony between the consumers and the corporates. Corporates should always try to protect the rights of the consumers. This is the sole reason to promote consumer complaints so that the customer rights can be safeguarded.