VoIP market is healthy and it is growing even as traditional TDM stagnates and more people switch over to these technologies with their inherent market. VoIP Service Providers and carriers still have ample opportunities to get more customers into their fold by reaching down to the last retail customer. The Class 5 Softswitch is what helps them to tap into this growing market of users who are embracing the many different features of VoIP over the plain vanilla phone call. Enterprises that still continue with legacy lines can switch over to softswitch solution and experience the benefits while service providers can augment customer base as well as revenues.

Opportunities for service providers and carriers

A study by Global Market Insights predicts that by 2025 the markets for VoIP based services is expected to double or triple, according to various countries and the level of VoIP penetration. The US VoIP industry size in international VoIP calls is expected to touch over 10000 million by 2025 and domestic calls will go from about 4000 million to more than 8000 million US dollars. While enterprises in various industry segments will benefit by the switch from TDM to VoIP, residential users too will change over. This scenario presents a host of possibilities for service providers and carriers to implement VoIP Softswitch at their end and encourage users to opt for soft switches and VoIP technologies. Carriers already have class 4 Softswitch in place but adding class 5 Softswitch could increase possibilities of spreading their net far and wide. Services that can be offered include wholesale voice, calling cards for retail, callback and broadband phone calls and SMS terminations. Modern Softswitch solutions can act as the bridge between PSTN and VoIP and convert digital to analog to digital or pass digital audio through to VOIP phones. Add mobile devices to the equation and the host of features of class 5 Softswitch and possibilities of revenues increase.

Key features of modern class 5 Softswitch solutions

There are more features here than most people are likely to use but it is good to know they are present should you wish to use them. This can be a plus point for carriers and service providers offering VoIP retail services based on class 5 softswitches. Features include voicemail, caller ID, call authorization, conferencing, black/white list, call forwarding, call on hold and callbacks. From the service provider’s management and monitoring view the right solution has support for billing and routing as well as granting permissions and account management of each retailer in the chain. Then there are statistics and monitoring as well as redundancy and load distribution that assure crystal clear call quality. Additional features can include WebRTC implementations with attendant benefits.

Carriers and service providers enjoy the full suite of features and these can be offered according to the billing package and requirements of clients. More to the point, if they opt for a hosted and fully managed service they can focus on growing customer base while leaving it to professionals to manage the backend. Of course, carriers and VoIP service providers may want total control and can have a custom Softswitch developed, with white label facility and control interface to be in total control. Offering softphone clients will induce more people to switch over and subscribe to various services that this class of Softswitch facilitates.

Customers will switch over

The features and cost benefits that this VoIP Softswitch brings are too many to ignore from a customer’s perspective. They have a voice and video telephony, instant messaging, conferencing, voice to mail, fax to mail and the other way around, call forking and even malicious call identification. They can block inbound or outbound calls, enjoy LNP and call records as well as text messaging facility. With the aforesaid WebRTC interface through a browser, customers can have a degree of self-care to configure their services within the enterprise.

Provided you get the right developer to develop the class 5 Softswitch with features and permission levels, you have a tool that will help you drill down right to the individual residential users, sweeping in enterprises in various industry segments along the way. It can also open up possibilities to offer value-added services such as PBX as a service and so on. Ecosmob’s development in VoIP softswitches is at the cutting edge of technology, targeting carriers, and service providers to help them be ready to exploit a growing market to the fullest.

Author's Bio: 

Bhagirath Sindhav is Digital Marketing Executive in Ecosmob Technologies Pvt. Ltd. He holds spectacular skills in the field and has been diving into the field for 2 years. He is curious about the technology updates and loves to pen down his thoughts about the same. In the tenure, he prepared a Social Media Marketing strategy following SEO tactics.