The impact of technology on business over the last 20 years is well documented, but how effective are enterprises at taking advantage of technology to reconstruct their businesses? Based to a newly released info brief by IDC, 96 % of organizations have a digital transformation strategy; however, one 3 rd of them report that the distance between IT and the business is a major obstacle in their success towards digital transformation. The particular alignment of IT and the business is not optional today – it is imperative to stay relevant in a fast-moving world. How will IT choose to respond to the possibility to lead the way for digital transformation?

Very first off, we must ask yourself ‘what is a digital transformation? ’ There are several definitions, but to keep it simple, digital transformation is the “use of digital technology to provide more value to customers. ” Digital change is mostly about enhancing the customer (employees or external customers) experience and enabling business agility to support changing market dynamics. This is possible if three enterprise dimensions are optimized using modern systems and methodologies: people, hazards and processes.

The record concludes that there are four primary considerations to execute digital transformation and business innovation:

  • Governance, risk, and compliance management – In the fast-paced surroundings needed to support digital transformation, it is crucial to get the right governance, chance, and compliance processes and automation to protect company and customer data.
  • Agile delivery of applications and services – Digital change requires that organizations quickly adapt to changing business and market dynamics. To be able to address these areas, seventy-seven percent of organizations reported they want to make ITSM processes more agile to support small business.
  • Knowledge management and sharing – Transformation of the workforce to be more productive and innovative is a vital ingredient in the digital transformation journey, with knowledge management and sharing serving as a critical capability. Knowledge employees need real-time entry to the answers they need to make choices and innovate. Above 61 percent of respondents reported that they are looking for superior self-help, mobility, automation and self-service abilities that help deliver knowledge in an effective way.
  • Skills and talent management (people) – Typically the workforce is at the center of transformation. Obtaining the right people with the right skills is important for the organization to execute and innovate in today’s competitive world. A vital finding in the research is that 77 % of organizations discovered that business strategy is a key skill needed by IT leadership to support digital transformation initiatives.

In accordance with the survey results, by 2020, 60 % of CIOs will implement an IT business design and a technology-first culture that focuses on creating cameras and services that improve user and employee satisfaction. A business-oriented method to IT strategy is a must while companies navigate through the digital transformation journey. Over 75 percent of the respondents admitted that IT needs to better align their skills in business technique to keep up with the competition. An overwhelming 78% of corporations acknowledged that supporting business agility will be a key influencer inside it strategy by 2020.

IT is at the heart of digital transformation with 88 % of organizations citing IT as “very important” or “important” to successfully execute on digital advancement. In addition, ITSM can be considered a critical capability for IT to execute against the demands of digital transformation across the business. Two key areas of IT transformation discovered in the investigation that is critical for supporting the business are:

Better User Encounter: What stood out in the survey results was your importance on simplicity and easier user experience. Modern organizations are leveraging advancement from ITSM platforms to provide modern, intuitive, and satisfying user activities that boost productivity, improve collaboration that helps retain talented employees. With shifting demographics in the workplace and consumerization of services, employees and external customers demand better experiences when engaging with the business for services and support.

Key conclusions:

Improving self-service adoption to fix business issues faster was important for over half (53 %) of large organizations

Over 55 % of organizations have high volumes of service desk tickets with no self-service in place

Over 50 % of organizations cannot meet performance, availability and service quality expected by business users

68 % of organizations are establishing the ability to provide access to ITSM through role-based apps, portals, and dashboards to increase the user experience. This is the second set of standards on the wish list and it is accepted as a top priority for large enterprises

sixty-one percent of companies work to provide superior self-help, mobility, automation and self-service features that deliver knowledge in a powerful way

Advanced Automation: To support more agile business procedures and deliver better customer experiences, IT organizations are leaning read more about modern ITSM platforms to provide superior process automation, better presence into financial and service utilization data and improved governance and analytics for making technology and business service decisions. To obtain these goals, 83 % of businesses said that modernizing their ITSM tool with an even more agile solution was an overwhelming priority.

Key conclusions:

For 7 out of 10 organizations, their existing ITSM infrastructure is not agile enough to deliver IT to business faster

6 out of 12 don’t have the granular visibility to find IT service issues and fix them quickly

Over 55 percent of companies struggle in adopting best practices such as ITIL or DevOps due to ITSM restrictions

74 % of organizations are looking for ease of use and modern features and functionalities — such as drag-and-drop configuration, high scalability or low-code customization. The finding stood away as the top criteria for investment.

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Aloha Technology is a Business Outsourcing & IT Services Provider offering application development, product engineering and business services for any industry. Leading ISVs & SIs prefer us for their end-to-end product development requirements as our services help them shrink the product development time.