SelfGrowth.comThe Self Improvement Guide
Article

Top Ten Things Your Customer Wants

Written by Karen Keller

Topic: EmpowermentPublished Recently added
Rating pending1,100 viewsSign in to rate
Customer retention, relationship management, and how a business owner provides customer service is extremely important to the bottom line. Everyone knows it cost more money to find a new customer than to retain an existing one. So why not give it your all to satisfy your customer’s needs. Every customer wants something. It doesn’t matter what it is, they want it yesterday. If you could know ahead of time what they wanted, that’d make life so much easier. So, instead of the typical Top 5, let’s do a Top Ten piece. Here it is – just for you! Top Ten Things That Every Customer Wants: 1. They want it to cost less money, regardless if it’s already on sale. 2. They want you to act faster. 3. They want it to be delivered or come to them. 4. They want it to be updated/upgraded/replaced and right now. 5. They want it before it’s available. Think X-Box. 6. They want it customized to fit them. 7. They want it to come without assembly and ready to use. 8. They want to be able to return it no questions asked. 9. They want it to meet ALL their expectations. 10. Finally, they want to feel good about being your customer. How do you rate? Are you at least answering yes to 5 of these top ten things your customers want from you? It doesn’t matter if you are selling a product or a service, they will always want it cheaper, faster, customized and ready to go. Oh, and returnable in case it doesn’t fit!

Article author

About the Author

Karen Keller, Ph.D. is an expert in women's leadership and assertiveness training. She is also a successful entrepreneur and author. She specializes in the skills of influence and persuasion, executive coaching, mentoring, sales techniques, management development training, motivational speaking, personal life coaching, and corporate training. Discover Influence It! Real POWER for Women now! For your free subscription, visit www.karen-keller.com.

Further reading

Further Reading

4 total

Article

Let’s Show Ourselves Some Compassion

We’ve all met people whose special talents and abilities we like to emulate. These are often people who in one way or another seem to stand out among the crowd. Indeed, their skills and accomplishments may be worthy of such celebrity, but why hold them out as people who are more capable or worthy than ourselves?

September 5, 2026

Article

testing1

April 4, 2026

Article

Give Yourself a Great Start To The New Year

Looking ahead to the New Year and how you expect it to unfold, can be tempting to get absorbed in whatever is currently trending, or whatever is “doom-ing and gloom-ing” at the moment. After all, there’s plenty going on in the world, in celebrity lives, in the constant push of the media, to keep one engaged or preoccupied. Which is great, if such brings you joy. But if, on the contrary, you find you are living someone else’s life via trending, or depressed and distressed by

December 29, 2025

Article

“Weight-Train” Your Brain

I have a new cell phone. I didn’t want a new cell phone; I was perfectly happy with my 2020 cell phone, but it wasn’t happy with me. Its connector charging port was ailing. Failing, actually, the service tech told me. And besides, it was an old phone, what did I expect? Old? This to a woman who is more than content, read “thrilled,” to wear outdated fashions just because she likes them. And would willingly keep computers way past their supposed “shelf life.” Sigh. OK, fine,

September 26, 2025