How much information should you share in a teleclass, a speech, or an article?
Because you have a wealth of small business advice or information in your area of expertise, the temptation is to give as much as possible, as fast as possible.
Since you want to make sure to over-deliver, you ... Views: 1179
“I don’t understand it,” my client said.”I stepped through the sales conversation very clearly. I know that the person I was speaking to needs my services.”
“Did you explore with her what it was costing her in her life to stay where she is now?” I asked.
“Absolutely! She was almost in ... Views: 835
It's said that Albert Einstein defined insanity as 'doing the same thing over and over and expecting different results.' By that definition, most if not all of us are insane.
Take a moment and consider what you are doing that you've always done that hasn't gotten you the result that you ... Views: 1114
I’ve been reading a great book, ‘The Science of Fear’ by Daniel Gardner. Filled with scientific studies, the book does a brilliant job of illustrating Gardner’s idea that what we fear often makes no logical sense.
Here’s the interesting part: You would think that we would fear things in ... Views: 973
Have you ever been working on something, going down a path in your business or life, and it just doesn’t feel as good as you want it to?
You can reason it out – doing this makes sense, this is something that’s good for me or my business, I need to do this, I’ve got it pretty good here, ... Views: 980
I'm going to make the radical suggestion that whether the customer is right is of
absolutely no importance.
What is important is how you handle the situation of an upset customer.
This is important from both a practical and spiritual perspective:
Spiritually speaking, if you can ... Views: 944
When I was at Jack Canfield's 'Breakthrough to Success' Seminar last week, one of the exercises that we did involved a series of questions similar to 'What would happen in your life if you gave 5% more effort?'
This was profound for me, and really got me thinking. I've prided myself for a ... Views: 1105
There's a wonderful Forgiveness Telesummit going on this week, and I sent a couple of emails to you to let you know about it. But I really struggled with that.
I was already sending emails about the release of my book, and I was concerned that some people would feel like they were getting ... Views: 878
At times, all of us wonder why we react in certain ways. You might say “I don’t know why I got so upset” or “I don’t know why he makes me so uncomfortable.” And the answer may lie in your past.
New research is showing that when something upsetting happens to us (a trauma), we store that event ... Views: 830
This morning, as I hiked up my mountain trail, I was joined by Samson, a big dog who lives near the foot of the trail. He set off up the mountain with me, sometimes walking with me, sometimes running to check things out just off the trail. As the trail got steeper, though, he started walking in ... Views: 971
Most of us know what we like and don’t like, and so it’s easy for us to say ‘No’ to things that don’t fit our templates. We know what kind of food we like, what type of leisure activities we enjoy, what kind of books we like to read, and so on. So we say ‘Yes’ to those things, and ‘No’ to ... Views: 808