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by Bernard Uzi Weingarten
We have all been taught that interrupting is rude and impolite. But that is not always the case. There are times when interrupting is both appropriate and effective, provided it is done skillfully.
One such situation is when people are ‘circling’, that is, ... Views: 947
Isn’t it great when you see a sale and that something you want has been discounted?
I sure like seeing that. But in dealing with people and responding to their concerns, discounting is a mistake. I am reminded of this true story (names have been changed).
I was attending a farewell party ... Views: 1273
Effective Communication: Knock Before Entering
Don’t Give Advice Before You Do This One Thing—Part 2
Bernard Uzi Weingarten
So you already know that one of the key skills of giving advice is Ask or Have. That is, either Ask Permission to give advice or Have an Invitation. (You can read the ... Views: 1045
Effective Communication:Knock Before Entering
Before You Give Advice Be Sure To Do This One Thing–Part 1
Bernard Uzi Weingarten
Imagine that you enter somebody’s home, and that you do so without being invited and without asking if you can enter. Your presence wouldn’t be very welcome, ... Views: 1043
There are times we find ourselves in the unpleasant situation of needing to refuse a request. We explain the reasons for why we can’t do it, and still the person making the request is angry and upset with us.
The least effective thing to do in such a situation is to get into an argument. Such ... Views: 1268
I was driving with Eric to a local department store, when he noticed a man standing on the sidewalk near the parking lot and urinating. “Oh my God,” Eric blurted out, “this is disgusting, this is terrible!”
Eric, who knew I teach Communicating with Compassion with me, turned to me and said, ... Views: 996
We don’t usually connect “kindness” and “boundary setting.” At least, I didn’t, for many years. I imagined that kindness is about listening with empathy, responding with compassion, treating others with dignity, doing random (and not so random) acts of kindness, and the like. What did this have ... Views: 1314
Giving good advice is a great gift. Yet, we sometimes run into trouble because of the way we offer it. The ability to give advice in a positive, constructive way is an art. Here are three points to help us offer advice with effectiveness and compassion.
1. Listen first. While this rule is true ... Views: 15412