Unless you are Clint Eastwood or a Marilyn Monroe impersonator, a voice that’s too breathy can be one of the biggest credibility killers. On the positive side breathy speakers are stereotyped as compassionate, likeable and sexy. On the negative side they can come across as wishy-washy, weak, ... Views: 1241
A boring speaker isn't just tedious for the audience. It's embarrassing for the speaker. If you've ever suspected you might be putting people to sleep, fear not. You don't need an elaborate bag of gimmicks to liven up your talks. All you need is a little more liveliness in your voice.
While ... Views: 784
Warning! You may be infected with a virus that could be lethal to your sales, your public relations and even your social life. I call it a "Verbal Virus. "
Verbal viruses are meaningless fillers that speckle our speech, distract from our message, drain our impact and annoy listeners. I call ... Views: 770
Your "SQ" is your “Speaker's Quotient.” It's a measure of your ability to communicate your ideas in an effective and memorable manner.
ANSWER YES OR NO
When you give a presentation, do you:
1) Feel as if the audience is scrutinizing you and judging your performance?
2) Compare yourself to ... Views: 801
The United States has always been a nation of immigrants and with the global economy, many of us deal with more non-native speakers of English than ever before. These relationships are valuable and to make them work we need not only good communication skills but also mutual respect.
1. ... Views: 911
Breaking bad news to customers is not an easy task. However, when the time comes, it must be done with empathy and professionalism.
Here are five strategies for delivering the message with compassion:
1. Tell the truth. People tend to fear what they do not understand. Put the situation into ... Views: 1412