Now that we’ve got our simple (but robust) definition of “customer intelligence (CI),” let’s look at some examples to help flesh it out:
Example 1: “The Old Corner Grocer”
Our parents (or grandparents) remember the days of the old corner grocer: a friendly establishment where the owner knew ... Views: 756
While they may be related to customer intelligence, none of these can stand steady alone
In my last post, I reviewed six important, defining characteristics of Customer Intelligence (CI is cultural, it’s organizational, is interdisciplinary, involves two-way communications with customers, is ... Views: 887