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How to Implement Net Promoter Score(NPS) in Ecommerce Industry? - by QDegrees Services
Submitted on May 10, 2021 from QDegrees Services
As an eCommerce seller, Net Promoter Score can be the foremost powerful KPI in your set of tools to grow your business and win loyal customers. Net Promoter Score could be a metric that measures the chance that a customer can suggest your business to their personal and / or social ...
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How to Derive Quality in a Call Center - by QDegrees Services
Submitted on Apr 01, 2019 from QDegrees Services
The last thing while making any purchase that comes to anyone’s mind is to reach out to the call center of the brand from where they are making a purchase. Everyone wants a smooth and seamless journey while shopping, no matter it’s any brick or mortar store or any ecommerce platform. So, if ...
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Collaboration of NPS Survey and Sentiment Analysis - by QDegrees Services
Submitted on Feb 05, 2019 from QDegrees Services
NPS survey today is a quite frequently discussed term. From written surveys to online solutions, this technique has grown phenomenally and has resulted in empowering organizations. Being a swift and effective way to know customer’s opinion and utilizing the insights to enhance customer ...
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