‘Self-service’. The phrase itself means to serve yourself or to help yourself. That’s where the idea of a customer portal comes from. If you are a business that wants to provide 24*7 customer support without extending working hours or without hiring more support executives, then this is the tool ... Views: 415
The most important part of customer support is to provide all the information whenever a customer needs it. The definition of customer support has evolved over time, and it is no longer limited to traditional ideas of service and product industries. It has evolved to a great extent in all kinds ... Views: 543
Nowadays, Salesforce has developed into a leading CRM solution for many businesses and enterprises internationally, assisting them in enhancing efficiency and achieving specific financial goals. You may provide your clients, staff, and partners access to a web-based tool with the Salesforce ... Views: 299
Online marketing is the new phase of the digital era. Connecting with people is the core of any business and online marketing is the heart.
To connect with a large customer base you have started using affiliate programs to connect with people easily.
Look at the below given ... Views: 433
Managing vendors successfully is the key to success for any business. In this article, we will explore what supplier management and its benefits and the best practices for the same.
... Views: 384
If you have a business, it means you need to have smooth and clear communication.
You can keep the communication intact through a live chat system. Otherwise, you can implement a ticket system, where customers can raise tickets for queries and wait for the reply.
You can also dedicate a ... Views: 396
Today there is not a single industry which is untouched by technology. New things are coming in tech to bring ease to different industries like tech, automobiles, banking sector, etc.
Nowadays what acts like a bridge in ecommerce and tech is Portal.
A number of companies use portals in ... Views: 479
In today’s time creating, supporting, and deploying customer portal integrated with your Dynamics 365 instance is very easy.
In Dynamics 365 portal, your customers get an online platform to communicate and collaborate with your business. Depending on your customers, you can design the ... Views: 492
Suppliers are an important pillar in any organization. Success depends on efficient and effective ways of procurement functions. Today purchasers interact with vendors from across the globe to meet the growing demands from new markets.
Here, let's discuss supplier management, its advantages, ... Views: 423
According to research carried out by Gartner, more than 25 billion devices will be connecting by 2020. And, here we are, already in 2020.
As per the Gartner's research, IoT forms a connection between people-to-people, people-to-things, and things-to-things.
Apart from that, it also ... Views: 410
For every business, enhancing efficiency and productivity has become the main goal for your business. That is why many businesses have increased the use of cloud-based applications, and one of the trusted cloud computing software you may come across is Salesforce.
But not everyone has ... Views: 257
Remember when you were a kid and tried to learn how to ride a bicycle? And then there was no stopping you. How you didn’t want any support from your parents and wanted to do it by yourself?
Why?
Because riding it, on your own, brings a sense of independence, determination and an ... Views: 473
Travelling is like an appraisal check; people await and work for it. But like appraisals, with travelling too people have expectations that they work for. And you don't want them to regret expecting from you, right? For that, you need to stay updated with the technologies and techniques used by ... Views: 289
The key to catering to your customers is putting yourself in their shoes. You are a customer of a lot of products and services and if you are critical about the service you get, you should be just as critical about the service you provide. Traditional help desks have gone out of trend and ... Views: 439
Have you thought about the outcome of a bad customer experience? It can cost your business and even affect the customer base. A research says that 25% of customers will switch the provider after one negative experience. 33% will share their experience in one way or another.
In the eCommerce ... Views: 344
Websites are the face of your business but maintaining that face requires a customer portal. Simply having customers be interested in your business is not enough. You have to have a way to be able to solve their issues, assist them and retain them in, long term.
Dynamics 365 customer portal ... Views: 263
In today's highly dynamic world, each sector is busy managing its regular tasks and can't get time to focus on its growth. They are busy with their existing world and still find troubles in operation. But we are living in a world where each problem is resolved by technology.
These problems ... Views: 304
According to research, 69% of customers want to resolve their issues on their own. 63% start with an online search or resources when they have a problem. This is because it saves their time from contacting businesses, particularly for simple questions. Self-service becomes essential during a ... Views: 300
Today, owning a real estate company is the most fulfilling job. But you should have an internet presence if you wanted to experience that in 2021. 93% of prospective homebuyers look for houses online. Self-service is preferred by 67 percent of customers over interacting with customer service ... Views: 256
Web portals have become indispensable platforms for users to access information and services seamlessly. Building a successful web portal requires incorporating essential features that enhance usability, security, and customization.
In this blog, we will explore the key elements necessary ... Views: 276
Salesforce's revolutionary impact as a leading CRM platform is recognized by enterprises across sectors in today's fast-changing business world. Salesforce deployment and customization are in high demand, making competent and experienced developers essential. These developers help companies ... Views: 260
Vendor management is a process that empowers an organization to take useful measures to control cost, reduce risks related to vendor acquisition, ensure timely services, derive values from the vendors, etc.
The vendor management portals include modules that let you research suitable vendors, ... Views: 486
Companies in today's digital environment may streamline their operations, strengthen their ties with clients, and produce more thanks to powerful customer relationship management (CRM) systems like Microsoft's Dynamics 365. For a successful deployment and customization of this powerful system, ... Views: 236
Human interaction is a must in healthcare. We can't deny it. However, with the automation era, healthcare needs to adopt the modern approach to provide patients with a consumer-grade experience. One such approach is healthcare portal development.
As consumers, patients are now looking for an ... Views: 443
Not every customer prefers interaction with customer support representatives. Some even wish never to call the team and ask for updates, support, or any other reasons. For them, calls, live chats, texts, and customer support are like stepping out of their comfort zone. And that's not the kind of ... Views: 333
Did you know that companies with successful CRM (Customer Relationship Management) strategies have up to 65% more prospects for sales? Hiring a Salesforce developer may hold the secret to elevating your sales and customer interactions.
However, where can you find the ideal developer that has ... Views: 285
Microsoft Dynamics 365 Developer is crucial in streamlining business processes and enhancing productivity. Businesses looking to implement Dynamics 365 must decide whether to hire an in-house team or outsource to a reliable partner.
In this blog, we will explore the pros & cons of both ... Views: 328
You have all heard that the client is always right. It means that you have to take care of every interaction with your client, regardless of whether that interaction is via phone calls, your website, email, or in person. If your primary interaction is frictionless, you are more likely to retain ... Views: 461
According to statista, 88% of customer expects the brands to have an online self-service portal. Looking at the above stat, we can say that such solution is the need of an hour. The major benefit of IT self service portal is that it offers all the solutions in a single place. Such as knowledge ... Views: 303
For businesses looking to enhance their customer engagement and retention, Salesforce development services can be a great asset. It is an industry leader in cloud-based customer relationship management (CRM) software. It provides businesses with a wide range of tools and services to help them ... Views: 308
If you have your own online business then you must be aware of all the endless responsibilities that come with it. The base of your business growth is how you handle all your current relationships and operations that comes with customers. CRM software helps many businesses across the globe to ... Views: 423
Managing and maintaining records is always a tough and tedious task. But as the saying goes, 'There is always a solution for each problem.' Here, a Dynamics 365 portal is a solution that can resolve all of your small or big business problems.
From gathering engagements to analyzing progress or ... Views: 350
Creating memorable customer interactions is crucial to the survival and expansion of any company in today's cutthroat market. Implementing a customer portal is one method to improve customer happiness and expedite communication.
Clients can access customer portals for answers to questions, ... Views: 280
For every business, one thing that matters the most is its development. The only goal is to generate more sales, get more business and growth. But that will only be possible through sales. Getting more deals may be challenging because they need brand value.
However, if they create a B2B ... Views: 281
To grow, develop and expand the operations of a business, it is essential to scale the existing systems. There comes a cloud-based enterprise resource planning solution known as Dynamics 365. It includes combining the functionalities like operations, sales, customer service, and financials to ... Views: 301
Customer satisfaction is what matters the most in every business. If your customers are happy and satisfied, then there is no point in running the business. If you have been wondering about the powerful tool or software which can help you with everything, then Dynamics 365 Partner portal is the ... Views: 288
Gaining an advantage in today's cutthroat business environment requires implementing reliable and effective technological solutions. One technology that has proved indispensable to organizations of all types is Salesforce, the market leader in customer relationship management (CRM) ... Views: 223
Significant technological breakthroughs in recent years have prompted the healthcare sector to explore novel solutions with the dual goals of better patient care and greater operational efficiency.
A healthcare portal is one answer. It is a one-stop solution from where you can access and ... Views: 268
Do you have a mobile-friendly website? If you do not, you may lose out on new business or customers. Having a mobile-friendly website makes it easy for customers to make your site more readable on smartphones.
Business personnel use their mobile phones and tablets for extended periods every ... Views: 274
The web portal is a resource center that can carry all the resources of your business. Businesses wish to customize the portals as per their business workflow. Making changes means you require experts who can help you upgrade your product. But for small and medium businesses, the cost of ... Views: 231
Digital technologies have transformed businesses and customers significantly. With the increase in the customer, the company needs to enhance the helpdesk so your customers will not face many problems.
One of the best ways to help your customers properly with their queries is through a ... Views: 252
Customer expectations have evolved quickly in the digital age. Consumers today look for rapid satisfaction, individualised experiences, and the freedom to handle problems independently. Because of this, companies are using technology to meet these needs while streamlining their customer service ... Views: 264
No matter what business you are running, customer engagement and loyalty are the main factors they should consider for its success. The Salesforce Self-Service Portal provides a potent way to boost client engagement and foster enduring loyalty.
If you want to learn more about how the ... Views: 259
Today using self-service portals is a basic need for any company. Here the size of the company and customer base hardly matters as they are need of the hour.
Confused and thinking why do companies need self-service/client portals?
Companies can use such portals to enhance their brand image ... Views: 350
Web portal solutions allow parties in businesses to access organizations' data according to their needs and roles. They make it easy to manage data and the flow of information. They also help minimize the dependency on the support team.
There are various types of web solutions depending on ... Views: 416
Remote work has become increasingly popular and demanding in today's work culture. You can hire dedicated salesforce developers from any corner of the world and get benefited from their expertise and pricing factors. While this has benefits, such as increased access to talent and reduced costs, ... Views: 288
Serving customers with a hassle-free solution that solves their queries, manages their orders, and helps carry out other activities is the key to keep them happy. One that is essential.
After all, it's the customers that make up your business. It's necessary that you fulfill their demands, ... Views: 302
Nowadays, most business chooses Microsoft Dynamics 365 services as it transforms their business operation and digitalize customer relations. However, a company must hire Microsoft Dynamic 365 Developer to operate the software.
It is undeniable that the product helps in boosting the value of ... Views: 278
An eCommerce business is no less than a small child. The keen interest and supervision on all your interactions with your business determine your success and roadmap. From managing store inventory, product orders to customer relationship management all of them are important business aspects. ... Views: 522
Nowadays everything and every business we interact with is through portals. Be it searching something via web or app. Your users’ first medium of interaction is a portal.
There are various types of portals available like self-service portal, web portal, knowledge portal and many more. Many ... Views: 506