What do you do after you make a sale? Do you follow up with your clients or customers to ensure they received the product? Do you follow up to ensure they were satisfied? How do you know he or she is a happy consumer? Business Owners – you must follow up. Following up is part of your customer ... Views: 1821
Miss Savanna is my very friendly blue pit-bull. She normally lies on the floor beside my desk or she can be found looking out the window. Miss Savanna delights in occasionally chasing a cat. But, she also lets those same cats rub up against her and occasionally snuggle up with her on her bed. ... Views: 2770
It was my pleasure to have Bill Rasmussen, the founder of ESPN as guest on The Coach is in. The topic came up regarding how to find a support system if your environment does not contain a group of people who supports your ideas. Bill’s response was “We have the freedom within us to be the first ... Views: 1418
How do you become a successful business owner? You must become the master of your craft. This means you learn to outsource the things that someone else can do better or faster than you so you can focus on what you enjoy doing. This just makes good business sense.
When evaluating a business ... Views: 1708
Regardless of your age, marital or socioeconomic status, at one time or another, you will experience stress and anxiety. Each changing season produces different stressors. Summertime has the pendulum swinging from how to keep children from fighting and saying they are bored to keeping them free ... Views: 1202
Fear and anxiety can sabotage you when you least expect it. You may not even realize that fear and anxiety are holding you back. You think you want something but then you don’t pursue it. You find yourself making excuses on why you are not finishing the task or project. We can sit all day long ... Views: 2054
Is procrastination holding you back from turning your dreams into reality? I often hear people tell me what they want to do. However, rarely do I see them do anything to make that dream a reality.
What I do see is that person’s idea for a business now belongs to someone else. When you ... Views: 1456
Are you like a butterfly? Starting one task and then before it is completed you are flying off to start another task? Is your mind buzzing with new ideas and projects? Yet, you have a pile of unfinished projects?
We all the love the feeling we get when we get a new idea or inspiration. ... Views: 2239
Why are you procrastinating? Why are you making excuses? Why are you never completing anything? Why are you putting off until tomorrow what can be done today? Do any of these phrases sound familiar?
We all procrastinate at one time or another. We all are guilty of letting our family and ... Views: 1151
Are you a business owner wanting to grow your business? The answer is in your “list”. You can build your list by writing articles, blogs, and sending out a newsletter to promote your business. People buy from experts. Establish yourself as the expert in your niche by writing.
Article writing is ... Views: 1149
Are you a small business owner? Do you try to do everything yourself? Are you becoming a master of a trades and expert of none? Do you have family and friends trying to tell you how to run your business? If you answer YES to these questions, I want you to STOP doing what you are doing and ... Views: 1113
Delegating tasks are one thing many business owners just don't do. Some people may say that business owners do not delegate because they are stubborn and want to do everything themselves. As a business coach, the excuses I have heard are "I don't have the money." Or "it takes longer to train ... Views: 1742
The holiday season is not always joyful for those who have lost a loved one. However, military widows can enjoy the holiday season by using my 5 tips below:
1. Reminisce. Nowhere is it said that you must forget your spouse. Quite the opposite is true. You need to acknowledge your feelings. ... Views: 1290
As a business owner you know that branding is important. Branding encompasses not only your logo, marketing message, your personal appearance but your store front or home office. When was the last time you looked at your business from the eyes of the customer? My five tips for branding your ... Views: 1155
Investing your marketing dollars in operating a booth at a Business Expo or Trade Show can be expensive. It is not something you do on a whim. You must have a strategy to stand out from the crowd. My three tips below will help you brand your business while at your next trade show or business ... Views: 1393
As a small business owner you must protect your brand. Everything you say, do or send affects your brand image. Then, there are the unspoken things that contribute to your brand image. Your interior furnishings can make or break your brand too. My five tips will help you strengthen your brand ... Views: 1360
Branding your business is a necessary step in growing your business. Business owners need to take an occasional look at how or what they and their employees are wearing. Branding is also how you carry yourself, your presence. My five tips for branding your business with your personal appearance ... Views: 2053
Building a positive business brand is key to business success. The number one mistake I see on social media platforms or social networking sites is business owners only posting updates when they are trying to sell a product or service. This is considering spamming and it will get you blocked or ... Views: 1169
Nothing can destroy your reputation faster than poor verbal communication skills. You are your brand. Your reputation can make or break your brand. My three tips will aid you in presenting you and your business in a confident and polite manner thus creating a strong brand.
1. Avoid slang: If ... Views: 1112
Branding our businesses happens naturally with each action we do. Written communication can present our businesses in a positive or negative way. My five tips for branding your business through your written communication will help you improve your image. These tips will also help you establish ... Views: 1140
Retreat! Does the word remind you of an old black and white movie where the bad guys wearing black hats turn their horses around and retreats from battle? As a business owner the word “retreat” does not mean backing down from a fight or running away from a battle. When business owners hear the ... Views: 2025
Snatchers and Grabbers are the people we meet that pretend they want to do business with us. You must identify who they are and how they operate in order to not give away your intellectual property, services, or products for free. I've enjoyed your feedback for my article Stop the Snatchers and ... Views: 1114
Business owners are in the business to make a profit. As a business owner you must know how much it costs to produce your product or services. This cost includes your time, administrative costs, utilities, marketing and several other items.
New business owners often forget to add the hidden ... Views: 1215
Snatchers and Grabbers are the people we meet that pretend they want to do business with us. You must identify who they are and how they operate in order to not give away your intellectual property, services, or products for free. I’ve enjoyed your feedback for my article Stop the Snatchers and ... Views: 1220
In this article I identify three more Snatchers and Grabbers that must be stopped.
1. Tire Kickers: The tire kicker wants to try your product or service before paying for it. NO, no, no. You do not give away a product or service without payment up front and having a contract signed. Many of ... Views: 1112
February 20-26 is Build a Better Trade Show Image Week. This is a week for small business owners and corporate marketing professionals to get ready for business expos and tradeshows. Trade shows and business expos are a great way to get your business seen. However, if you do no prepare you run ... Views: 1306
We all love to be pampered and made to feel special. Many people are willing to pay extra for that first class experience. Sometimes though, we get caught off guard by spectacular customer service that it just makes the relationship with the business that much more special. I recently had the ... Views: 1182
As a business owner, I have had a presence on Facebook and other social networking sites for almost three years. Social media is a great way to market your business. But, it is also a great way to network with other business owners. In the past two years, I have been asked to speak to various ... Views: 1366
Do you live a neat and orderly life? Do you function better in chaos? Some people will say they work better when surrounded by piles of papers or stacks of books. But do they really? I don’t think so. Mess breeds stress. Have you recently had to pay late fees because you forgot to pay a bill on ... Views: 1425
As a small business proprietor there are times where I need to call on my higher power. While out running the other morning the song by Carrie Underwood – Jesus Take the Wheel played twice in a row. It played at a time I was brainstorming about my upcoming business meeting. It made realize I ... Views: 1401
As a Christian business owner do you have people constantly expecting you to give away your services for free? Do people give you a sob story about why they can’t pay and expect you to give them a break? Do they call you a passive aggressive Christian hypocrite if you send out a late payment ... Views: 1675
Successful business owners make time to attend conferences, tradeshows and retreats. New business owners will often hesitate to spend money on these events saying they cannot afford to attend. As a business coach, I will ask “How can you afford not to?” These events are key to your ... Views: 1273
Alumni football games and the winter holidays are fast approaching and many people are traveling home to visit with classmates, family and friends in the next few months. If you are job hunting, these people are a source of referrals for job leads. You will want to have a contact card ready to ... Views: 1995
We often hear people say that to truly enjoy being a business owner we need to be authentic. We also hear that customers and clients will flock to us when we are authentic. Well, just what does authentic mean? The Webster dictionary defines authentic as being reliable and genuine.
We all want ... Views: 790
Developing Your Presence with Your Business Card
1. Make sure the print is large enough for others to read
2. Never run out of business cards
3. Invest in high quality paper and printing – no home computer junk
4. Do not write on the other persons business card in front of that person – do so ... Views: 1026
Have you recently attended a networking event and left money on the table? I’m not talking about the money you left on the table as a tip for the waiter or waitress. I’m talking about your failure to have a system on what you were going to do with all those business cards you collected at the ... Views: 837
Time to Bury the Fax Machine and Ditch Your Fax Number
Do you still spend money on a monthly fax service?
Do you still own a fax machine?
When was the last time you sent a fax?
When was the last time you received a fax?
I admit I was still paying $9.99 a month for my fax service ... Views: 2101
Our Declaration of Independence gives us the right to life, liberty and the pursuit of happiness. My cell phone ensures every day is Independence Day. I have been liberated from having to carry my laptop, Ereader, camera, and a GPS. I don’t have to visit the bank to make a deposit. I am able to ... Views: 1463
Seasonal Affective Disorder combined with small business owners’ slow time of the year is a deadly cocktail. Most regions in the United States just turned their clock back one hour. However, many of you are still leaving for work in the dark and getting home when it is dark. You work all day ... Views: 1433
Seasonal Affective Disorder combined with small business owners’ slow time of the year is a deadly cocktail. Most regions in the United States just turned their clock back one hour. However, many of you are still leaving for work in the dark and getting home when it is dark. You work all day ... Views: 1338
Do you ever notice that sometimes your employees behave like children? Have you ever taken the time to get to know your employees? Which ones are first born, middle children, and babies of the family? Was our employee raised by two parents, one parent, or grandparents? Research has shown that we ... Views: 958
Do you ever notice that sometimes your employees behave like children? Have you ever taken the time to get to know your employees? Which ones are first born, middle children, and babies of the family? Was our employee raised by two parents, one parent, or grandparents? Research has shown that we ... Views: 1524
Well, I finally did it. A few months ago I upgraded my cell phone and finally got with the times. I fought upgrading my phone due to the cost of a new phone. I waited until my contract needed renewing so I could get a discount. As we celebrate Independence Day and think about the Declaration of ... Views: 1462
Whether you are the employer, employee, or a business person selling a service or product, you will, at one time or another, be the recipient of unsolicited feedback. Does it make you feel personally attacked and cause you to become defensive? Do you feel like a small child being scolded? Does ... Views: 749
Friday – oh how that word can invoke a series of fleeting emotions ranging from dread to delight.
I have coined the phrase Finish It Up Friday as a way to make a mindset shift from dread to delight. It is the day to sleep in an extra hour. It is the day to enjoy that first cup of morning ... Views: 1094
Regardless of your age, marital or socioeconomic status, at one time or another, you will experience stress and anxiety. Each changing season produces different stressors. Summertime has the pendulum swinging from how to keep children from fighting and saying they are bored to keeping them free ... Views: 1123
I see people soliciting requests on Facebook for interns for the summer. One business announced they had openings for 24 interns. Really – your business truly needs 24 interns? How is it possibly running now without those billets filled? Do you have staff who can realistically manage 24 interns? ... Views: 1330
I’ve noticed lots of buzz around ADA Compliant websites, have you? Technological advances make using a computer and working, browsing, and shopping online assessable to everyone regardless of their disability. You do not want to risk losing a customer because he or she cannot navigate or view ... Views: 1449
Have you ever received an email that you couldn’t read? I mean you really couldn’t understand what the person was trying to say? Or did you receive an email but did not open it because the senders name was offensive and you know that no one you know would have an email address that sounded like ... Views: 1308
Do you have a strategy for generating leads? You do realize that without leads you will not have new customers. Attracting and generating leads is a necessary component in growing your business. The lead attraction process is not overly complicated.
In order to generate leads for your small ... Views: 1291