Let's get controversial.
Formal business letters are not more professional; they're just stuffy. They're not better service; they're aloof and cold and say, 'This is our routine letter; we couldn't be bothered writing one especially for you'. Any manager who insists on formal language for ... Views: 1397
Life can be a slow and inarticulate teacher. Yet a few simple, proven ideas can give us all far more control over our lives.
Researchers who observe people who succeed in business, study, sport and relationships are revealing some valuable information about the way top achievers think. For ... Views: 1922
Our emotions got us into the recession. They can keep us there, or get us out of it.
Resilience is the essential ingredient for thriving when budgets are cut, sales are down, when our jobs are threatened or gone, or when we are simply overwhelmed by it all. People who lack resilience can go ... Views: 1857
We know what organizations think motivates people. But the research says money isn’t an effective motivator. By the 1960s researchers were showing that paying employees a miserly wage or salary is an effective way to destroy their motivation, but once you are paying them enough, any additional ... Views: 3461
In the last few decades, researchers have been identifying specific things that make people successful and have shown top achievers see life and behave in ways that we can learn. They use a set of skills that we could loosely call intelligence - emotional intelligence.
Broadly speaking, our ... Views: 1299