Self Improvement Site
On The Internet! Take the Self Improvement Tour
On The Internet! Take the Self Improvement Tour
Articles from Up YourService | Selfgrowth.com
- Creating Partnership Agreements To Improve Customer Service Quality - by Submitted on Aug 30, 2011 from Up YourServicePartnerships are essential in our emerging digital age. Small players with good partnerships can grab precious market share from larger, established names and improve customer service quality at the same time. Digital commerce rewards innovation and collaboration, not old buildings and ...
Views: 474 - Four Questions To Boost Collaboration And Measure Customer Satisfaction - by Submitted on Aug 25, 2011 from Up YourServiceBuilding strong partnerships is a “big business” concept. But it doesn’t have to be a big problem. It is fairly easy to measure customer satisfaction to find out what you could be doing better to build strong partnerships with those who have a direct impact on your business, or your ...
Views: 406 - Cross-Town Collaboration Delivers Customer Service Excellence - by Submitted on Aug 23, 2011 from Up YourServiceDelivering customer service excellence sometimes calls for striking partnerships with other providers. When two entities come together to please mutual customers, the results can be spectacular. One example of collaborative customer service excellence that comes to mind is a partnership ...
Views: 388 - Customer Service Quality In The Pit Stop Keeps You Winning - by Submitted on Aug 22, 2011 from Up YourServiceWhile it’s certainly true that frontline people are key drivers in customer service quality, they aren’t solely responsible for winning the race. Don’t forget the power of the “back-end” to bring home a victory! In every insurance company you’ll find actuaries, policy administrators, IT ...
Views: 362 - Flexibility Slakes A Thirst And Serves To Improve Customer Experience - by Submitted on Aug 20, 2011 from Up YourServiceAs the old saying goes, rules are made to be broken. In some cases, just bending them can make all the difference to improve customer experience and enhance business. Graham Harvey, author of “Seducing the Vigilante Customer,” told me this story of a general store owner who followed ...
Views: 362 - Improve Customer Satisfaction To Gain Credibility - by Submitted on Aug 19, 2011 from Up YourServiceAt a recent tourism industry conference, the participants explored how effective partnerships could help boost travel to their region. They, however, overlooked the importance of taking steps to improve customer satisfaction. A long chain of “travel partners” was involved, including ...
Views: 386 - Top Ten Tips To Build a Superior Service Culture - by Submitted on Aug 05, 2011 from Up YourService1. CREATE A UNIQUE SERVICE PHILOSOPHY Promising to provide "excellent service" is no longer enough for your customers or your staff. Excellent at what? Excellent service in a hospital is warm and caring, but that's not what you want at a computer store or car wash. Some ...
Views: 569 - Partnership Power: A Smart New Way To Improve Customer Satisfaction And Your Life! - by Submitted on Aug 04, 2011 from Up YourServiceIn the beginning, great products were enough to guarantee your business success. With product sophistication, “six sigma” manufacturing and zero defects you could consistently beat the competition without having to worry about other ways to improve customer satisfaction. But ...
Views: 375 - Co-Pay Is A Win-Win-Win To Improve Customer Service Quality - by Submitted on Aug 02, 2011 from Up YourServiceMy first book, UP Your Service!, hit #1 on the national bestseller list within three weeks of release. Thousands of copies have been purchased by individuals and companies around the world hoping to improve customer service quality. Where are all these books going!? An increasing ...
Views: 387 - How To Change Company Culture By Literally 'Burying The Hatchet' - by Submitted on Aug 01, 2011 from Up YourServiceLearning how to change company culture to foster a more positive environment isn’t easy. This is especially so if division in the ranks is to blame for a negative atmosphere. This brings me to a great example of how to change company culture by literally burying the hatchet. Relations ...
Views: 360 - Empowerment Makes Dollars, Sense And Can Improve Customer Loyalty - by Submitted on Jul 26, 2011 from Up YourServiceEmpowerment exists when employees have the authority to make decisions and take appropriate actions to improve customer loyalty without first seeking approval from others. Empowerment allows frontline service staff to act quickly for their customers, improving customer satisfaction and ...
Views: 433 - Empower Frontline Staff To Improve Customer Satisfaction - by Submitted on Jul 26, 2011 from Up YourServiceA young man working for a Big Boss made an expensive mistake his first week on the job. At the end of the week the young man cleaned out his desk and packed up his things to leave. The big boss asked, “And just what do you think you are doing now?” “I’m leaving,” said the young man. “I ...
Views: 399 - A Rising Tide In Customer Service Training Lifts All Boats - Except Those That Sink! - by Submitted on Jul 26, 2011 from Up YourServiceClients often ask me how to motivate stodgy “old-timers” to give better service, work more effectively on teams or contribute to building a stronger learning culture. They want to know how to get difficult employees on board with customer service training. One company even asked me to help ...
Views: 401 - In Challenging Times, Customer Service Quality Matters Most! - by Submitted on Jun 17, 2011 from Up YourServiceAs the wind of economic cycles blows hard, some businesses try to contain costs by cutting corners on customer service quality. This is exactly the wrong thing to do, because customer service quality matters now more than ever. Here’s why: A. When people buy during an economic downturn ...
Views: 364 - Create A Vision For Your Customer Service Training - by Submitted on Jun 16, 2011 from Up YourServiceDuring a cold winter season, smart organizations get busy preparing for spring. One way to prepare is to create (or confirm) a clear and motivating vision of what you want to become. Back this vision up with customer service training and other measures and you can transform your business for ...
Views: 406 - Pick Words Of Power To Provide Customer Service Training That Lasts - by Submitted on Jun 10, 2011 from Up YourServiceWho wrote your company’s vision, mission and value statements? Was it some long-forgotten committee, or a retired management team, or an advertising agency no longer on the job? In too many organizations, these essential statements are leftovers – flat, dull and boring. Let’s face it, no one ...
Views: 672 - Create A Customer Service Culture To Stand Out In The Crowd - by Submitted on Jun 08, 2011 from Up YourServiceWhen a business clearly defines its customer service culture in its mission statement, values and goals, great things can happen. The right words inspire, motivate and encourage people to achieve excellence. A great example of how a finely crafted mission statement can create a customer ...
Views: 400 - Take A Stand For Customer Service Leadership By Using The Right Words - by Submitted on Jun 07, 2011 from Up YourServiceAdvanex (formerly Kato Spring) is a global company with head offices in Japan. They make every kind of spring you can imagine, from microscopic chip connectors to monster steel coils for securing aircraft cargo doors. Paul Kato, grandson of the founder, insists upon vigorous ...
Views: 412 - Improve Customer Experience, Corporate Success By Looking Forward - by Submitted on Jun 02, 2011 from Up YourServicePast successes are not always enough to bring a company into the future. Looking ahead is essential to improve customer experience and poise an enterprise for what’s to come. A lesson about the importance of constantly striving ahead to improve customer experience comes from a ...
Views: 495 - How To Transform Company Culture In 4 Steps - by Submitted on May 31, 2011 from Up YourServiceLearning how to transform company culture takes commitment, dedication and a serious drive to change mentality. There are ways to make this happen and improve your company for the better. If you have the interest and determination to learn how to transform company culture, these four steps will ...
Views: 560 - Doing Right Or Doing Better To Improve Customer Experience? - by Submitted on May 27, 2011 from Up YourServiceI arrived at the airport early. The check-in agent was very polite, but also concerned. Despite my confirmed Business Class ticket, the airline had no record of my reservation, and Business Class was already fully booked. I asked if seats were available in First Class. The agent said “Yes.” ...
Views: 484 - How To Change Company Culture With Rewards - by Submitted on May 24, 2011 from Up YourServiceQ: What should you highlight with your staff tributes, awards and commendations? A: What gets rewarded gets done, so recognize and reward a lot! This is especially so if want to learn how to change company culture. First, reward all the traditional categories: sales achieved, goals ...
Views: 648