By Surabhi JoshiSep 25, 20191 topic
TIPS TO REDUCE AFTER CALL WORK TIME: II
1. Use repetitive calls as an advantage for wrap time: Repetitive calls can be advantageous for work time. Consider making a process document of common best practice call text paragraphs. These call text paragraphs can further be classified into the types of calls your agents receive. This categorized process document can then be sent to them electronically so that they can have it open on their desktop and paste across without re-writing standard advice/actions every time. S
Primary topic: Customer Service
470 views
Read article