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Customer Service Articles
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- Does Integrity Reside In Your Business? - by Submitted on May 18, 2010 from Cookie Tuminello“Integrity is not a 90 percent thing, not a 95 percent thing; either you have it or you don’t.” - Peter Scotese Opening up the newspaper or turning on the news can be a really scary act these days, which is why I don’t recommend doing either of these activities on a regular basis. It seems as ...
Views: 997(2 votes) - Internet Marketing Expert-Choose the Best For Your Business - by Submitted on May 18, 2010 from Olive Joy VillegasInternet marketing is not just a simple knowledge in Information technology but it is also associated with the techniques that help a certain client get revenue in their business through indirect promotions. There are some site owners who use to pay an amount for the advertisements and direct ...
Views: 808(1 vote) - Why Should an Investor or Business conduct an Asset Search? - by Submitted on Dec 02, 2011 from Edward Amaral, Jr., Esq.If used properly and if conducted by a reputable asset search company, asset searches can be used as a valuable pre-investment tool for an investor, partnership, joint venture or other business entity before entering into a contract. Often is the case when an investor or attorney has a client ...
Views: 765(1 vote) - Why Should a Personal Injury Attorney Conduct an Asset Search? - by Submitted on Dec 02, 2011 from Edward Amaral, Jr., Esq.If used properly and if conducted by a reputable asset search company, asset searches can be used as a valuable tool in both pre and post litigation. Often is the case when a personal injury attorney has a client with severe injuries and an insurance policy with inadequate coverage. The question ...
Views: 974 - Communicating: The Essence of Organizational Success - by Submitted on Apr 25, 2010 from Craig NathansonFailure to communicate Failure in communication is the biggest problem of management. When this occurs, it affects everything. Overall performance of people decreases, goals are not clear, people build incorrect assumptions, and relationships at work suffer. Especially during challenging ...
Views: 1449 - Understanding the Web Design Terminologies - by Submitted on Apr 13, 2010 from Claudia WinifredMany small businesses that have hired someone to do their web design or are planning to do so have face the similar situation. This is when you come across thousands of web design service providers and cannot understand how to make your mind about them. Some of them are cheap, some offer ...
Views: 902 - "The Unconscious Hello," or a Secret Technique for Gaining Instant Rapport! - by Submitted on Apr 06, 2010 from Connie BrannanToday's topic is unconscious communication. We all know about language. Words. TALKING. It's part of how we "get our message across" when we're communicating with someone. But it's a very, very small part. There is so much more going on, information being sent, received, exchanged between ...
Views: 7707(10 votes) - Reasons to Hire a Virtual Assistant - by Submitted on Mar 31, 2010 from Neha SharmaTechnology has completely changed the way business was done; and correspondingly, many job profiles which were more ‘official’ some years back have turned into online services now. Personal Assistant is one of the profiles which have been swapped off by their online versions. "Virtual Assistant" ...
Views: 668(3 votes) - Showing Appreciation To Your Clients Without Breaking The Bank - by Submitted on Mar 30, 2010 from Menno SpijkstraWe should accept the fact that our customers and clients want to feel appreciated by us. Yet how many times did we fail to grab that chance to show our appreciation to our various clients and customers? Moreover, how many instances do we apply the excuse of not having the cash to do something ...
Views: 800(4 votes) - 10 Tips for Outstanding Customer Service - by Submitted on Mar 28, 2010 from Dick WoodenRemember the 80:20 rule? Outstanding customer service aims to go even better than that. You may not get everything perfectly right, but getting most of it right will be much, much better than the majority of your competition. Ten Tips for Outstanding Customer Service 1. Be Your ...
Views: 1418(14 votes) - Salesmanship-How to Handle Different Types of Customer’s Behaviors in your Business - by Submitted on Feb 25, 2013 from Joshua NyamacheDo you know how to win your customers through salesmanship? Do you have a problem in handling your customers? Many business marketers get things wrong. They don't know that the customer is always right and so they don't take time listening to what the customers are telling them. You have to ...
Views: 3858(1 vote) - What the St. Lucians Can Teach Us About Running a Successful Business - by Submitted on Mar 05, 2010 from Lisa MontanaroI am always amazed at how travel can improve your business and your life. Recently, my husband and I visited the beautiful Caribbean island of St. Lucia. It was a fantastic vacation by all accounts. The island is a marvel of nature with soaring peaks, an active volcano, lush rainforests, ...
Views: 1118 - The SMART Steps to Increase Sales - by Submitted on Mar 03, 2010 from Frank O'TooleLike so many things we learn on all types of training courses to improve our skills, sales is no different. The answer to the old age question of ‘are salespeople born or taught’ in my opinion is obvious. Definitely sales people can be taught. Day in and day out the skills of sales are taught ...
Views: 2191(9 votes) - The Importance of the First 30 Seconds - by Submitted on Mar 03, 2010 from Frank O'TooleA question that is often asked on sales training courses is ‘how should I dress?’ I think this is a vitally important question. You see a prospect will subconsciously have a perception of you built up in their mind in the first 30 seconds to 1 minute of a sales call. The old saying you only ...
Views: 1482(9 votes) - Firms on the PR NY Scene Survive Difficult Year - by Submitted on Feb 27, 2010 from Kevin WaddelDuring difficult economic times, often one of the first items to get cut is the public relations budget. Or on worst case: eliminated completely. And nowhere have the effects of these cuts been felt more than on the Public Relations New York scene. Firms have cut staffs, cut salaries and ...
Views: 726(1 vote) - Are You Making This Potentially Fatal Career Mistake? - by Submitted on Feb 26, 2010 from Mardi Lo FasoDid you know that only about 20% of your client base—your "raving fans"—will proactively refer to you? Why not the other 80%? Well, it's not because they don't WANT to refer to you. It's because THEY'RE NOT THINKING ABOUT YOU! Don’t make the potentially fatal career mistake of thinking that ...
Views: 825(2 votes) - CranioSacral Therapists - 3 Costly Marketing Mistakes Most Therapists Make and How to Avoid Them - by Submitted on Feb 25, 2010 from Sharon DesjarlaisEven for hands-on therapists, effective online marketing is hands down one of the most effective ways to grow a practice. Yet having a beautiful website isn't enough to bring new clients to the table. Here are 3 mistakes that are likely costing you clients right now. Fortunately once you ...
Views: 838(1 vote) - Same Email Subject Results in Accidental Deletion of Outlook Email - by Submitted on Feb 17, 2010 from John PeterThe subject line of an e-mail message should impart the correct substance of message. But many users insist or reuse the same subject line as they have used earlier, without realizing that the subject line needs to be changed. The readers may rely on the e-mail header and delete it by ...
Views: 1371 - Medical Equipment Finance - An Overview - by Submitted on Jan 05, 2010 from Sanjana SharmaWhether you own your own practice or thinking to start a new, medical equipment finance becomes necessary. A lot of sophistication came into medical equipment. Updation of the equipments is necessary. Most of the people are not able to keep pace with changing technology and the new innovations ...
Views: 766(1 vote) - Would YOU do business with your company? - by Submitted on Dec 28, 2009 from Randi BusseWould YOU do business with your company? When was the last time, if ever, that you experienced what your customer or prospective customer experiences when they attempt to do business with your company? If you don’t know what kind of experience they are having, now would be a great time to ...
Views: 966(1 vote) - Preparing Your Business for Your Absence - by Submitted on Dec 17, 2009 from Barbara PhillipsLike many of you, I am the solo provider in my office. So when I am away, there are several things I need to take care of. Here are some things for you to think about when you are away for vacation, illness, continuing education or what-have you. 1. Let your patients know of your plans ...
Views: 861(2 votes) - Business Tip: 7 Steps to Getting It Done - by Submitted on Dec 17, 2009 from Barbara PhillipsMost entrepreneurs, if they are honest, will admit they have too much to do and things sometimes get lost in the shuffle. You are wearing at least half-a-dozen hats at any given moment. There are many systems out there to help you get it done, but let's look at just 7 steps you can take without ...
Views: 872(2 votes) - The Face of Your Business - The Front Desk - by Submitted on Dec 17, 2009 from Barbara PhillipsThe front desk and your receptionist can make or break your practice. Here are some tips to keep the face of your practice professional, yet refreshing and friendly. 1. Decide the atmosphere that you want in the front office. Do you want it calm and friendly, clinical and professional, or ...
Views: 996(3 votes) - Business Tip: Income Goals - by Submitted on Dec 10, 2009 from Barbara PhillipsCome January 1st, most people start thinking about their goals for the coming year. Goals are a big deal however... and I think waiting until the end of December or into January is a bit late to get started. Now is the time to really starting thinking about and writing down your personal and ...
Views: 891(3 votes) - The Extra Mile - by Submitted on Dec 04, 2009 from Renee CormierBy: Renée Cormier The road to developing extraordinary customer experiences shouldn’t be riddled with pot holes, but it often is. Managers want to know how to get their people to care enough to go the extra mile while customers are fed a line of excuses that would choke a bull. “We’re so ...
Views: 1148(3 votes) - The Power of Influence: How to Influence Others to Get Ahead. © White, 2009. - by Submitted on Dec 01, 2009 from Jo Anne WhiteYou Have What It Takes: Getting ahead in business is not just about technical or sales know-how or knowing the ins and outs of your company. It’s about people to people. No matter what business you’re in, you’re in the relationship business. Making a positive and a lasting impression on the ...
Views: 2708(3 votes) - Business Tip - Random Tips & Pearls for your Business - by Submitted on Dec 01, 2009 from Barbara PhillipsMarketing: Getting the word out. Not all practices and businesses have flyers and brochures. I recently met with an NP who uses Vista Prints for business cards, post cards and brochures. Her office even had a double sided sign in the window that she received for free from Vista Prints. ...
Views: 801(1 vote) - A basic primer for starting a career in the facilities maintenance field - by Submitted on Nov 25, 2009 from Daniel StaudenmaierOk so you’re new to the facilities maintenance field, or hope to be, and you have stumbled across this article and hope that it can help you land that position in the maintenance field. It can if you are brutality honest about your abilities and willingness to learn. You will need to address ...
Views: 1257(1 vote) - How to Anticipate Your Customer's Buying Needs and Generate More Product Sales - by Submitted on Nov 18, 2009 from Judah SwagertyWhy do fortune 500 companies make it to that level of prestige? Is it because they have a good product? Is it because of their excellent customer service? Or, maybe they have a superb business system? While all of these may be the right answer, your customer loyalty will come from anticipating ...
Views: 1844(2 votes) - Want to improve? Ask your clients - by Submitted on Nov 12, 2009 from Barbara PhillipsIf you're in business, chances are you looking for ways to improve your service, as well as market your business. One of the best marketing tools available is word-of-mouth. Truly nothing else beats it. We are all looking for proof from someone else. As a business owner, we want to know ...
Views: 906(2 votes) - Leadership's Effect on Customer Service - by Submitted on Nov 10, 2009 from Mike McKinleyWhen I don’t get good customer service at a place, I blame leadership. Every time. Leadership determines core values. Leadership works with the rest of the group to determine standards. Leadership educates staff on how to maintain those standards, and leadership monitors to make sure everybody ...
Views: 1787(8 votes) - How to Help Angry Customers - by Submitted on Dec 08, 2009 from Jan BolickEver had to deal with an angry customer? In a workshop I facilitated on the subject of customer retention, a bank manager (let’s call her Betty), shared a story about a customer (let’s call her Ms. Maddy), who came in questioning whether she should continue to deposit money with the bank. ...
Views: 1479(1 vote) - The Upright Service of a Notary Public - by Submitted on Oct 27, 2009 from Irina PoloskovaA notary public is a public representative appointed by the Secretary of State or faculties of the court for a specific purpose of witnessing the signing of various significant documents and asks each party for a under oath of authenticity. A notary public shall exercise no power or ...
Views: 736 - Multi-Step, Multi-Channel - by Submitted on Oct 27, 2009 from Kathy JiamboiWhen marketing anything in your business it is important to use a multi-step, multi-channel system. It has been reported that your advertising or offer needs to be seen at least eight times before a buying decision is made. I’m sure you can relate to this. You get something in the mail and ...
Views: 1009(3 votes) - Five Powerful Customer Service Secrets to Growing Your Business During Challenging Times - by Submitted on Oct 23, 2009 from Ed SykesWe are all faced with challenges during these changing economic times. How we overcome them and what leadership we provide will make the difference between success and failure. The secret weapon for being successful during this changing time is customer service. Outstanding customer service ...
Views: 950(1 vote) - What Customers Want - by Submitted on Dec 08, 2009 from Jan BolickThe results of a Business Class poll asking customers what they appreciate? A smile, good eye contact, good manners, a respectful greeting. a thank you, being called by name, quick service, going beyond expectations. All great things to give to our customers. As much as we wish for ...
Views: 964(1 vote) - Rewards for Mistakes? Are you Sirius? - by Submitted on Dec 08, 2009 from Jan BolickA couple of weeks ago, I raised the question about giving rewards for making mistakes. Some people thought I had gone mad. Too much exposure perhaps, to the dog days of summer. And – remember the invitation I issued at the beginning of the month? The invitation to share your mistakes ...
Views: 1272(2 votes) - 23 Ways to Keep Clients for Life - by Submitted on Oct 19, 2009 from G. King23 Ways to Keep Your Customers for Life Written by Arnold Sanow, MBA, CSP (Certified Speaking Pro). Arnold Sanow, is a nationally renowned business, communications and people skills expert and author who speaks professionally. He works with his clients to provide them with the tools, ...
Views: 2749(9 votes) - Know Your Customer in a Web-Sphere 2.0 World - by Submitted on Oct 12, 2009 from Cathy Tullysmith“Know Your Customer.” It's a time-honored axiom of business that you should get to know your customer. Like any other relationship between equals, the business-customer relationship depends on a healthy flow of information back and forth. Communication has to be constantly worked at, with good ...
Views: 845 - Disappearing Customer Service - by Submitted on Oct 02, 2009 from Stephen TanzerDisappearing Customer Service © Copyright 2009 Stephen A. Tanzer What has been your experience when you contact a company with an issue or to get product support following a sale? Do you start out with great expectations that support service will match what you received ...
Views: 1221(2 votes) - How to Operate a Call Center – Get More Information - by Submitted on Oct 02, 2009 from mark dividThe call center business is a growing multi-billion dollar endeavour worldwide. The term call center almost brings with it images of outsourcing and foreigners manning lots of telephones. While this is not necessarily wrong, it isn't the full story of what a call center is. They are about much ...
Views: 3007(1 vote) - We Want You As a Customer! - by Submitted on Oct 01, 2009 from Fred BlackHow hard is it to understand - you can't make your business grow by turning people off? Let me give you a couple of examples. I'm going to a conference this weekend. Flying out on Thursday morning. I'm going to hear and meet John Maxwell and Clebe McClary. So I bought a few new shirts and ...
Views: 982(2 votes) - Mediocre Attitudes And The Downfall of Greatness - by Submitted on Sep 23, 2009 from Kevin BurnsIt all started innocently enough as I was looking for casters. I had this idea for a piece of exercise equipment and decided to build a prototype but I needed casters - those swivel wheels that go under office chairs, carts, etc. I had to ask three sales clerks where to find them in the big box ...
Views: 3325(3 votes) - Tips for Better Customer Service: 3 Ways To Get Customers To Buy From You Again And Again - by Submitted on Sep 19, 2009 from Michael LeeWant to know some effective tips for better customer service? Read this article and you’ll find out how to treat your customers to make them buy from you again and again. Customer service plays a big role in the success of your business. If you don’t know how to treat your customers right, ...
Views: 2087(1 vote) - Want More Customers? Are There Holes in Your Bucket? - by Submitted on Dec 08, 2009 from Jan BolickIf you want more customers, you’re probably spending lots of resources on sales and marketing. That’s good. But before you do too much more of that – pay attention to what experts say – that it costs 5 to 10 times more to get a new customer than it does to keep an old one. An important reminder ...
Views: 1040(3 votes) - The Attitude of "Good Enough" - by Submitted on Sep 15, 2009 from Kevin BurnsIf you've been watching TV recently, you will have seen the new commercials for GM. GM is now touting their quality - something the average consumer is certainly not used to seeing GM do. It first surprised me a little that GM decided it was time to start marketing quality over price. This is ...
Views: 2772(4 votes) - Telephone Skills - How to avoid Irate Callers in Customer Service - by Submitted on Sep 11, 2009 from Kate TammemagiIn Customer Service, we get stressed callers from time to time. Stressed callers are Customers who have the potential to become irate. Poor Customer Service skills will actually make them become irate. The skilled, high performing Customer Service agent will defuse the situation, and will ...
Views: 2068(1 vote) - Is the Customer Always Right? - by Submitted on Sep 07, 2009 from Pamela BrunerI'm going to make the radical suggestion that whether the customer is right is of absolutely no importance. What is important is how you handle the situation of an upset customer. This is important from both a practical and spiritual perspective: Spiritually speaking, if you can ...
Views: 766 - The 5 ways to make a difference in customer service - by Submitted on Sep 16, 2009 from Frank O'TooleI cannot count the amount of times I have been asked on customer service training courses by customer service agents, “how am I going to make a difference? I am just doing my job, management do not even notice”. The fact is that you do make a difference; you are the voice of the company you ...
Views: 9356(1 vote) - What is a Good Customer Focussed Attitude in a Customer Service Person? - by Submitted on Sep 06, 2009 from Kate TammemagiWe often hear that it is important for any Customer Service person to have the RIGHT attitude. It is important that Customer Service agents do not have a BAD attitude to the Company, the Customer or, indeed, to their role. Identifying a bad attitude in someone is easy; we see it all the time. ...
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