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Customer Service Articles
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- Outsourcing Your Customer Support - by Submitted on Apr 02, 2008 from Paul RiveraA new business faces multiple challenges that are unique to their situation of being a brand new operating company. Most businesses are destined to fail within the first five years of existence and it stands to reason that, for businesses that highly depend on patronage, customer service will ...
Views: 1035 - Live Chat Solutions For Online Customer Service And Level One Help Desk - by Submitted on Mar 26, 2008 from John WilsonOnline Customer Service via Live Chat on your website serves as a gateway to broader and enhanced live communication with the customers - establishing a loyal customer base for your online business. The elements that keep customers loyal are the quality of your product or service as well as ...
Views: 984 - Building Customer Rapport - by Submitted on Mar 24, 2008 from Dianna BooherTo create a positive relationship with customers, you want them to feel comfortable with you. Here are some ways to quickly establish good rapport with your customer. Create a positive impression with body language. A smile and relaxed, open body position is an invitation to your customer to ...
Views: 6951 - What Kind Of Backup You Need? - by Submitted on Mar 21, 2008 from Mira RaduFor years now, we have learned to develop our business using computers and advanced technologies. Even though computers have turned out to be an immense help, they have also contributed to data insecurity and difficult protection for information that is vital. The last affirmation was especially ...
Views: 904 - Does Your Plot Suit Your Characters And Vice-Versa? - by Submitted on Mar 20, 2008 from RAVI KUMARCreative Writing Tips – When an idea comes to us for a short story, we either think of a story line first or a character first. Whichever we think of first, and later on build, we have to make sure the plot and the character suit each other. Example one – We think of a story line ...
Views: 674 - Year Of The Customer - by Submitted on Mar 18, 2008 from John MehrmannThe rules have changed. The Internet has made it easier, faster, and more convenient for consumers to compare prices, quality, features, and previous customer experiences. With a suddenly level playing field for brand comparison of commodities, what is the new differentiation? Trust, confidence, ...
Views: 1538 - Book Review: Hug Your Customers - by Submitted on Mar 12, 2008 from Stephanie OuelletteThis book review is part of a series that covers the topic of Customer Service. Customer service is a series of activities designed to enhance the level of customer satisfaction. Its importance varies by product, industry and customer. Todd McDonald is the Official Guide to Customer ...
Views: 2150 - Book Review: The Trusted Advisor - by Submitted on Mar 12, 2008 from Stephanie OuelletteThis book review is part of a series that covers the topic of Customer Service. Customer service is a series of activities designed to enhance the level of customer satisfaction. Its importance varies by product, industry and customer. Todd McDonald is the Official Guide to Customer ...
Views: 2470 - Book Review: Clued In - by Submitted on Mar 12, 2008 from Stephanie OuelletteThis book review is part of a series that covers the topic of Customer Service. Customer service is a series of activities designed to enhance the level of customer satisfaction. Its importance varies by product, industry and customer. Todd McDonald is the Official Guide to Customer ...
Views: 1225 - Book Review: Human Sigma - by Submitted on Mar 12, 2008 from Stephanie OuelletteThis book review is part of a series that covers the topic of Customer Service. Customer service is a series of activities designed to enhance the level of customer satisfaction. Its importance varies by product, industry and customer. Todd McDonald is the Official Guide to Customer ...
Views: 1661 - Book Review: Raving Fans - by Submitted on Mar 12, 2008 from Stephanie OuelletteThis book review is part of a series that covers the topic of Customer Service. Customer service is a series of activities designed to enhance the level of customer satisfaction. Its importance varies by product, industry and customer. Todd McDonald is the Official Guide to Customer ...
Views: 4403 - The Customer Is Always Right, (Especially When You Think They Aren't!) - by Submitted on Mar 10, 2008 from Terri ZwierzynskiIt takes a long time for a self employed business owner to build up a reputation for great customer service. I am a caring person, and putting customer service first is something I hold very dear as an important aspect of how I do business. And recently, I almost blew it. In a fit of irritation ...
Views: 1215 - Promoting Your Online Writing Portfolio - by Submitted on Mar 09, 2008 from gurpreet singhDear Writing Reader, Here is my top five tips for increasing the amount of exposure to anyone's online Writing Portfolio: Tip #1: Add your Online Writing Portfolio URL to your email signatures. The simplest way to promote your Portfolio's URL is to add it to the email signature of any and ...
Views: 1184 - How To Make Real Money - by Submitted on Mar 05, 2008 from sukhjeet kaurThe significance of writing skills is emphasized far and wide over and over again. Writing skills are called mandatory, indispensable, crucial and drastic ability, a ticket to the thriving future of the person. The overwhelming majority of instructors and employers which were surveyed recently ...
Views: 828 - Making Seamless Changes To Keep Customers Loyal - by Submitted on Mar 05, 2008 from Patti HathawayOrganizations today are undergoing massive changes. Changes that include reorganizations, re-engineering, downsizing, mergers, acquisitions, software and hardware changes, new management . . . and the list could go on and on. We are living in an age of incredible change and instability. This ...
Views: 1174(3 votes) - It's Up To You To Make Customer Service A Positive Experience - by Submitted on Mar 05, 2008 from Lisa ManyonWhen was the last time you had a truly phenomenal customer service experience? When was the last time someone you know shared a story about wonderful customer service? Were you able to recall a truly positive experience without having to think too far back? If so, that’s great! I encourage ...
Views: 1730(2 votes) - Search Engine Optimization And The Industry - by Submitted on Mar 04, 2008 from Raj KumarAlthough the internet may be a wondrous piece of engineering and a work of art in progress is it is also an important and powerful industry. The internet represents an unparalleled opportunity for work. Web designers might as well be the modern equivalent of the gold miners of the Old West. They ...
Views: 805 - 8 Tell-Tale Signs That Forecast Writing Success! - by Submitted on Feb 29, 2008 from Pankaj Sharma‘Talent is cheaper than table salt. What separates the talented individual from the successful one is a lot of hard work.” Stephen King Ever wonder what the hands of fate will deal you in the way of success as a writer? Or why some individuals reap the rewards of literary recognition, while ...
Views: 1058 - Your Agreements Show Your Integrity - by Submitted on Feb 28, 2008 from Dawn AngierExcept for disease and climatic disasters, I believe that over 90 percent of the world’s problems result from people not keeping their agreements. Think about it. From countries to corporations to families and friends, most every upset—little or large—can be traced back to someone not keeping up ...
Views: 1065(2 votes) - Quality Customer Service - by Submitted on Feb 25, 2008 from John MehrmannWhat does it mean to be a Trusted Advocate in Customer Service? To be truly successful in delivering service, it is necessary to understand and support the many collective individuals who are part of the complex chain in delivering customer satisfaction. As an executive in the service ...
Views: 1848 - Customer Service And The Human Experience - by Submitted on Feb 13, 2008 from Rosanne DausilioHistorically, customer service was delivered over the phone or in person. Customers didn’t have many choices, and switching to competitors was cumbersome. Today, these methods are but two of the many possible touch points of entry for any given interaction. With all the options the Internet ...
Views: 1167 - Cape Verde's Commercial Promise - by Submitted on Feb 13, 2008 from Daniel KirbyMuch has been made of the growth in the property market in the Cape Verde islands. With prices growing, new developments rising up, tourist numbers increasing and infrastructure improvements to support this including a number of new airports served by new air routes, the place appears to be ...
Views: 1271 - The 5 W's Of World Class Customer Service Training - by Submitted on Feb 08, 2008 from Rosanne DausilioThe preamble to the United States Constitution begins, ¡¥we, the people.¡¦ I feel strongly that we, the people, are what make the difference in life, both personally and professionally. The interaction anyone has at any level with your employees, including you, gives a customer-- whether ...
Views: 1603 - What Everybody Should Know About Providing Great Customer Service - by Submitted on Feb 06, 2008 from Andrew RondeauHave you heard people say that if not for customers, work will be a lot smoother? They ask questions for which the answers are so obvious. Or they can find the answers if they will just read the instructions that are provided with the product. They just have to call and ask all kinds of ...
Views: 961 - Delivering "Cut Above" Customer Service - by Submitted on Jan 31, 2008 from Galen SandersonCustomer service? Two strange little words that are totally non-existent in today’s hurried, hectic, and non-personal world. As you read this article, I want you to think about what kind of service YOU have received recently. Whether that service was given in a restaurant, a retail store, ...
Views: 1752 - Green Painting Options - by Submitted on Jan 27, 2008 from Josef Graf- better health for you, the painter, and the environment You’re wanting to paint that room that’s growing shabbier by the day, or get a professional to do it for you. In a word, what you’re looking for is transformation. But what style of transformation? A quickie - slap ...
Views: 1244 - 7 Must Know Points Regarding Used Generator - by Submitted on Jan 24, 2008 from Timothy RudonMany companies big and small purchase used generators instead of new ones. It is a cost-effective method of buying a high quality generator. Before any purchase is made it is important to know which kind of generator would be most suitable. Available today are many kinds of power generators ...
Views: 5443 - Telephone Etiquette Tips For Professionals - by Submitted on Jan 22, 2008 from Randall OlsonEvery time that your business telephone rings, there is an opportunity to build or damage a customer relationship. When an existing or prospective customer calls your company, the way that you address him or her plays a major role in whether or not the outcome of the conversation will be ...
Views: 4118 - 10 Tips You Should Know Before Buying A Used Motorcycle - by Submitted on Jan 21, 2008 from Timothy RudonMotorcycles are what everyone desires. If you are considering buying a used motorcycle you will need to be savvy so that you do not get taken for a ride. Not all used motorcycles are equal. So before you pay make sure the bike you are buying is the best in its category. Used motorcycles can be ...
Views: 1508 - Piling - What You Need To Know? - by Submitted on Jan 17, 2008 from David PritchardPiling - Foundations It is a well known and accepted fact that for any building, house or concrete structure to be built well, it must have a very strong foundation and underground structural base that supports the building. This is what makes piling so important. What Is Piling? Piling is a ...
Views: 5705 - 8 Excellent Tips On Buying An Affordable Copier Online - by Submitted on Jan 11, 2008 from Timothy RudonThe World Wide Web is the place to get a copier at great discounts. Online websites sell copiers online for homes, offices, manufacturing units, shops, as well as educational institutions. Before buying a copier determine your needs. Find out how many copies you need per day and whether you need ...
Views: 1354 - 10 Great Tips For Buying Car Tires Online - by Submitted on Jan 10, 2008 from Timothy RudonCars need tires and it is best to buy new tires. The key is to get high quality car tires at low prices. The market online and offline is filled with a huge variety of tires. Choose tires with care and get a set of tires that are most suited to your car. The first step in buying car tires is ...
Views: 1527 - The Different Web Hosting Plan For Your Online Business - by Submitted on Jan 10, 2008 from Daniel DaltonIn the era of computerization where most of the work is dependent on computers, Web Hosting plays an important role to all business activities. It allows individuals and organizations to provide their own websites accessible through World Wide Web. Those that are relatively new to web hosting, ...
Views: 1045 - 10 Essential Steps For Buying Perfumes Online - by Submitted on Jan 07, 2008 from Timothy RudonPerfumes are popular with the young and old. Perfumes have been in use since ancient times and now wonderful fragrances are available online at prices that are affordable. Fragrances for men and women are special and what suits one person will not suit the other. The World Wide Web is the ...
Views: 1715 - 10 Cars Voted Best By Consumers – 2007 - by Submitted on Jan 02, 2008 from Timothy RudonAmong all experts and others who create lists at the end of the year, the most valued is the consumer. CNNMoney has based their “best car” selection based on consumer reports. 1. Honda Fit costs USD 14,000-16,000 and is the leader in the fuel efficient cars category. The Fit was the winner in ...
Views: 2033 - 10 Budgeting Tips For A Stress Free Christmas - by Submitted on Jan 01, 2008 from Timothy RudonChristmas is a time for celebration and good cheer. However, the gifting and feasting can create tensions and cause debt. Decide this Christmas I am going to have a debt free Christmas and I am not going to spend what I don’t have in hand. According to experts once you have made up your mind ...
Views: 2086 - 10 Buying Tips For Projectors - by Submitted on Dec 28, 2007 from Timothy RudonThe internet is a thriving online market for projectors, camera, televisions, and more. Projectors are in use today in homes, offices, business centers, schools, colleges and more. Home theatres are in vogue and consumers buy projectors both offline and online. Experts recommend buying a ...
Views: 1397 - Furniture Refinishing - by Submitted on Dec 16, 2007 from Sol BeccaLearning how to refinish your furniture can cost you so much less than buying new furniture. A lot of people prefer to buy new furniture because of the work involved in furniture refinishing. There are other people who don’t have the patience in completing it and end up having a terrible ...
Views: 1395 - The Fatal Customer Service Word - by Submitted on Dec 11, 2007 from Harlan GoergerHere we go again; this is the third trip to the big box with this new laptop that keeps messing up! This time Shawna who bought the laptop, her husband Jason, Gwen and I approach the customer service counter. Just to keep you up to speed, this new laptop has crashed and lost several months ...
Views: 1371 - Want To Work With Customers Who'll Get You the Greatest Return on Your Time Investment? - by Submitted on Nov 28, 2007 from Cheryl ClausenIt's as easy as 1-2-3. First, you have to identify who those customers are. Second, you have to know what they’re actively looking for. Third, you have to develop a message and the right bait to get their attention and interest. The customers with the greatest potential for you ...
Views: 914 - From Told To Sold! Leverage Your Stories to Resonate With Prospects And Customers - by Submitted on Nov 24, 2007 from Craig HarrisonHave you ever heard a story that could have been about you? Ever heard a story that reminded you of another one? What about a story that sounded vaguely familiar? Welcome to the power of story. Unlike facts and figures, that often leave us cold, stories connect! And they connect deeply, ...
Views: 1016 - Selecting A CRM System - by Submitted on Nov 18, 2007 from Alesandra Gibson GibsonDue to the high level of competition between online businesses, more and more of them are choosing to use a CRM system to help with managing their customer relations. If you are thinking of incorporating a CRM system then you will find that generally speaking there are two types to choose from. ...
Views: 956 - How To Get More Clients For Your Service Business - by Submitted on Oct 24, 2007 from X YAs an online business coach, I have helped many service business professionals market their services online and get more customers online. When we just start working together, many of my clients tell me that they can't get any service clients online. This is because they usually promote their ...
Views: 1277 - 40 Simple Ways To Build Trust In Your Website Visitors - by Submitted on Oct 15, 2007 from Ankur PatelLet me start this article by asking a simple question to you. If you give contract to build your home, to whom you will give? Someone new or someone who is trusted by your close friend or relative? Of course the answer is – someone trustworthy person/company –by you directly or by ...
Views: 1125 - Life-long Learning - by Submitted on Aug 11, 2009 from Melanie Drake"Life-long learning" is a popular trend that continues to offer vast opportunities to all those who recognize its value. It also applies to more than a single segment of your business. For instance, consider its application in a key area such as customer service and satisfaction. Do your ...
Views: 1799(1 vote)